Read the reviews below to see the experience other people have had when dealing with customer service from Vectren.
Has anyone EVER successfully contacted a live person at the Contact Us number. Trying to simply establish service, so I do not have an acct number. On hold nearly 80 minutes with their crappy music interrupted by the Please Hold message. If there were ANY other option I would surely be using it.
vectrens claims department is impossible to contact. I have called numerous times and every time an associate states that they will send an email for claims to call. The associate is courteous and sympathetic, however they are sorry because there is no longer a switchboard to send calls to and an email is all they can do. I had a gentleman return one call from claims and me and my wife and our insurance company have called no less than 10 times. This is a poor way of doing business and it further shows the lack of concern towards my claim. My consultation with an Attorney is on Wednesday the 17th. I have never had to use an attorney in my entire life, and if you conducted business correctly I wouldn't have to now. Your lack of response has caused undo stress. Sincerely Dave Patterson
A contractor representative for American Home Energy Alliance stopped by my house wanting to do a home energy home analysis ie infrared cameras They claimed they were working for Vectren in some manner. Is this true or are they an insulation contractor
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