United Airlines customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from United Airlines.

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Viewing United Airlines customer service reviews 26 - 50 out of 1,316
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28
Apr

Posted by Island_Tony


on 4/28/16 at 9:31AM

Booked my flight with United and received a boarding pass with gate information. Arrived at the gate 10:45AM for the flight with 11:40AM departure. A different flight was listed on the monitor. Therefore I asked the gate attendant about our flight. She said that it would be at the gate after the flight listed on the monitor. Approximately 15 minutes before the flight I again asked the gate attendant. She said that the gate had been changed. There was no announcement that the gate for our flight had changed. We went to the new gate to find that our seat had been given to another passenger. United did not take responsibility for the inaccurate information given by the gate attendant. They did book us on a later flight. When we asked the supervisor would not allow us to use the United Club for the additional three hour wait. Poor customer service. I will never fly United again.

10
Apr

Posted by Anonymous


on 4/10/16 at 9:37AM

For 2 days I have been trying to make a reservation using Firefox. United only provides the departing flight with a message to call a United number or try again. I called United, and they said I was going through the process correctly. I am able to make a reservation with departing and arriving flights through multiple cities using several other airline internet sites, but only a departing flight with United. I am a Mileage Award member with United

Can you check to see if I am somehow being blocked by United for return flights. Also can you provide me with a technical person's number that can help me with this problem.
Dr. Dennis Michaels

08
Apr

Posted by Anonymous


on 4/8/16 at 2:24PM

United, I will avoid your service for future flights and will be on every social service board to report your disregard and treatment of passengers. My flight confirmation e49QTN flight was delayed, we sat on the Tarmac long enough for a subsequent available flight to be booked full. Then our flight was canceled, our seats are middle seats, no upgrade on boarding, I know you don't care but I missed my opportunity to spend time with my family because of your lack of service. I called the customer service line and your representative hung up on me, never used profanity, real great attitude and very typical of deteriorating organization.

07
Mar

Posted by Anonymous


on 3/7/16 at 11:23AM

Although I appreciate flying as a buddy/customer, kindness goes a long way which is something you rarely find in Las Vegas. When you clearly can see that there are three open seats while you are on the plane and you are to hold you have to get off because there were "paid passenger standing in the galley or I'll" that was totally false . I am referencing to the Houston flight which left Las Vegas at 9:57 AM on Monday, March 7. My name was called as a standby, got my seat ready to go and all of a sudden there were customers waiting to get On. I beg to differ, since there were already two open seats in the back by me plus my seat that I had to an Accu pie. I don't know what kind of games are played, but I do take customer service seriously. Since I toI work with the public on a daily basis, I know the importance of honesty and trust. It saddens me that this is how a non-Rab person is treated. My fiancé works very hard for the airline, and is very proud to be part of your team yet it seems anytime I have flown standby, there is always some sort of drama. I really do not know what can be done to correct this issue other than maybe less hours of some of your gate agents so that they are nine over exhausted, or classes which reinforces positive energy I appreciate the time you have taken to read my lengthy thoughts in this essay/paragraph. God bless and take care

20
Feb

Posted by Frozen in Chicago


on 2/20/16 at 7:40AM

We flew on United Airlines to charlotsville va.to attend a family funeral on Dec. 30th/15 .late leaving Missed connections. Lost luggage; Poor communication, poor instructions and being exposed to freezing cold weather unprepared for two middle aged women. And we missed the funeral by arriving 36 hours late. No response upon contacting costumer service . And luggage arrived 3 days later. We had to drive an hour to pick it up.

16
Feb

Posted by Anonymous


on 2/16/16 at 10:31AM

Very disappointed in Ticket prices this summer. I head up a Mission trip to Guatemala every year the first week of July. Every year we are told the Gas prices have a direct effect on how high the tickets are. This year gas prices are lower than they have been in years and the ticket prices are higher than ever. The only conclusion I can come up with is the Airlines are taking advantage of all the Mission Teams going to central America. When you can get a Ticket to Guartemala for $497.00 in Ontario Canada and $844.00 in Mobile Alabama what else are we suppose to think. I just wanted to let you know you are directly affecting what we can do by charging us so much for airline tickets. I think its a shame when companies take advantage of good people trying to make a difference. I have 32 team members this year and everyone is upset and disappointed with United. Your company should be ashamed.Trip dates are June 30 thru July 7

11
Feb

Posted by Anonymous


on 2/11/16 at 10:06AM

I traveled on Jan. 27 and my garment bag was placed on a different flight.
I did not have my clothing that night for my meeting. I expect reimbursement for the anguish you have caused us.
I do not want to ruin anything for you by letting the world know about this story.
My name is Chaya Fisch I traveled with my husband Samuel Fisch on Jan. 27 from Newark to Arizona.

Please give me a call at 845-578-4020 to take care of this matter.
Thank you

31
Jan

Posted by UNHAPPY IN NH


on 1/31/16 at 8:05PM

Booked A R/t Flight To Costa Rica And No Where Before I Paid For The Flight Could I Get A Baggage Charge. You Click On Baggage Info And It Gives You A Tiny Window You Cannot Expand And Only Lists Size Restraints. I Tried Calling United To Confirm There Were No Fees For Checked Bags But Was On The Phone For 40 Minutes And Then They Diconnected Me! I Booked The Flight Because There Were Limited Availabily And The Cheaper Flights With Other Companies Charged For Bags. As Soon As They Get My Credit Card Approval, They Post All The Bag Fees!. Just Bad Service In My Opinion...i Should Have Flown Southwest For Another $70 With No Bag Fees And Saved The $130 In Bag Fees For United. They Got Me This Time...but It Will Be The Last Time!

29
Jan

Posted by MKMM


on 1/29/16 at 10:15AM

The checkin agents in honolulu are extremely rude to us (esp. The micronesians). The morning agents seems like they dont want to work! The lady workers. Towards the passengers travelling the island hop route from hono to guam.. They dnt even wear their name tags so we dont know their names so that we dnt complain about them. I asked for a receipt for the second bag i checked in - which i paid for and she simply said, "i dnt know"!!.. just stood there! Bad customer service! 6am friday morning january 29 workers

21
Jan

Posted by Anonymous


on 1/21/16 at 9:02PM

I am stuck in St. Maarten due to a snow storm, my flight cancelled to Washington DC. The airport here does not have a United rep. to help me. I'm told to do it on line. Their web site is useless and I tried the phone line and was on hold for 3 hours. I can't believe how inadequate United is. I can't believe they do not have a representative at an airport. Don't know what to do now.

09
Jan

Posted by Anonymous


on 1/9/16 at 12:31PM

I am scheduled for a United Airline Express flight to Milwaukee from Gate 23 at Newark Airport. So far my experience has been very positive - smooth sailing through security, everyone has been polite and I am waiting to board.
My gripe? I brought an empty water bottle with me to the airport so I could fill it up once I got through security so I wouldn't have to pay for another bottle and contribute one more bottle to recycling.

Guess what?! There are no water fountains or water fill stations like there are at other airports and no way to fill the bottle from the bathroom faucet. When I asked someone at the coffee kiosk if she could fill it she said her manager would not let her.

This is ridiculous! Please let travelers get water without paying for it.

03
Jan

Posted by Anonymous


on 1/3/16 at 9:09AM

I was stranded in Chicago on December 28,2015 because of the weather. On top of that I had left my cell phone in California when I cauvht the red eye. After several delays and cancellations with rude agents two agents helped book a flight home with a smile which changed my entire day. One agent Marie and the other unknown male were at gate 31 at about 8:00. They were not assigned to my flight but helped me anyway. Although could not get me out until the next morning they were kind and patient. Thank you so much for your kindness.

21
Dec

Posted by Anonymous


on 12/21/15 at 6:50PM

hi, can united airline contact me personaly because i have so many issues to talk about like our delayed and cancelled flight last night and our 3 missing luggage.. just phone me at

thank you so much

15
Dec

Posted by Anonymous


on 12/15/15 at 9:42AM

I updated my flight to priority boarding and asked for an email to confirm it. They sent me Vonna Andrews flight info and I an Mary L Klein. I believe this is fraud.

01
Dec

Posted by Kathleen Hybl


on 12/1/15 at 1:36PM

I traveled to Palm Springs on November 12th from Denver at 12:15. My computer was in a checked bag. When I arrived my computer had been wiped clean. Thank you United for causing me hours and $ in trying to recover things. Hoping to still recover years of pictures.

16
Nov

Posted by JLeger


on 11/16/15 at 1:53PM

You lost my baggage and No One at your company speaks english...... I will walk before I fly United again. You are a bunch of sorry individuals. But, chances are, If you don't take care of your customer..... someone else will.

Dont worry, I will continue to write reviews until you idiots find my bag.

05
Nov

Posted by Anonymous


on 11/5/15 at 10:11AM

Your on line and call system does not allow other input- my bag has been located yet your system does not allow me to tell you to contact Alaska Airlune counter in Chicago.

Your system transfers me to a call center that circles back to your same on line information. This 24 hour plus delay will result in needing to purchase more articles of clothing for business meeting and computer charger

12
Oct

Posted by Anonymous


on 10/12/15 at 9:28PM

my grand daughter, Karlee Hunter, newlewed to her Army husband just since February, twice has flown out to see him in Arizona.Both times her plane has been delayed so she had to wait in Denver for another connection, hours in one day the first time(many hours) and overnight the second time which was just late last week. She was given vouchers for a hotel but the shuttles had stopped running so she had to find and pay for a taxi all by herself. She is only 20 and is not at all a town girl so this was very upsetting to her and especially to her husband. They spent $500 they could ill afford to spend some time together. She will not be using your airline again. Nor will anyone else in our family. My son, who travels a lot for business sez he never uses your airline because the timing is not dependable.

27
Sep

Posted by Howgood


on 9/27/15 at 10:26PM

Your service sucks one of the worst air lines I will not be returning you people made a 6 hour trip turn in to a 26 hour trip , your voucher system sucks see if you like living in a airport for 26 hours

25
Sep

Posted by domecneic Eddington


on 9/25/15 at 2:44AM

This is Domecneic Eddington again forgot to leave the flight number on the plane that was a servere delay on Monday in Vegas it was flight 195 up in the air about and hour the flight turned back around because the landing gear would not retract so we spent more money on food and everything so if you have any other questions my number is brandy your gate keeper in las Vegas was awesome 5 star employe she needs a raise she made our spirits feel better even though their was a 10 hour delay that was out of her control.

22
Sep

Posted by Anonymous


on 9/22/15 at 2:52AM

Hi, my name is Collins/Colston who purchased a round trip ticket from Kansas City, MO to Manila, Philippines. I purchased my ticket through a travel agency. At the time of making my reservations, your system would not allow the travel agent to enter my desired return date (April 1, 2015), it only allowed her to enter a return date in December 2015. I have attempted to change my date of return on April 1, 2016 but was told if I changed the date it would cost me $901.00. I find this unreasonable and is only approlimately $400.00 less than what I paid for my roundtrip ticket. I am currently scheduled to return on December 1, 2015. In light of April being still considered a low travel season and the reduction of fuel cost, I find this additional fee to be excessive and unfair. I am currently in the Philippines and the only way you can communicate with me is through my email address. Any help in this matter is appreciated. Sincerely, Colston Collins

01
Sep

Posted by dorothy lasky


on 9/1/15 at 11:19AM

dorothy lasky BD650699 How can I reach the Fall catalog I received in the mail . I can't bring it up under my account only under Leon. I want to order on my account since some of my miles will be expiring as of 9/30

27
Aug

Posted by Anonymous


on 8/27/15 at 4:42PM

My first experience with United was appalling and will be my last. They are not fit to conduct business in an honorable manner. DO NOT GIVE MONEY to United Airlines and expect anything in return. They can and will breach your agreements and your money is gone. Customer service does not exist and they seem to have hatred towards their passengers. DO NOT USE UNITED AIRLINES.

25
Aug

Posted by Anonymous


on 8/25/15 at 5:45AM

I was on flight 218 last night/today and just want to bring to someone's attention the poor customer service. The gentleman that was the steward on this flight has very poor customer service skills. I felt I was treated very poorly. I've been treated better in coach. I guess I'm just wondering what ever happened to customer service and treating people in general like they are a person.

24
Aug

Posted by Anonymous


on 8/24/15 at 9:20AM

The Worst United States Of America Customer Support Ever. You Ask If We Will Fly In The Usa Or Mexico, But Only Allow Foreigners To Speak To Us? Why. We Live In America And Fly In America. The One Usa Person We Spoke To Was Rude, Would Not Allow Us To Speak To A Manager/supervisor. Would Only Give Us A Mailing Address For The Corporate Office In The Year 2015. Beth In Florida Treated Us Like Criminals. We Were To Fly Yesterday Lyx2qw Using 75,000 Miles From Our Chase Mileage Plus Credit Card ( Which Were Now Robbed From Us ). We Just Moved And My Wife Was Hurt And Unable To Fly, Has A Dr.'s Note. After This Horrible Experience Without No Positive Action, We Mst Go Public Using Tv, Radio And Social Media To Open The Eyes Of Consumers Here In The Usa. We Have Already Spoke To Chase, And No Action Will Cause Us To Cancel Our Credit Card, Because Of United, A Terrible Partner, That Does Not Allow American Born & Lifetime Residents Who Only Fly In America To Speak To American People. Truly Un-american. You Choose To Hire Non Usa Employees, That Is Your Right, Our Right Is Not To Speak Or Give To Any Non Usa Our Personal Information Which Can Be Stolen Or Sold. Steal ,our Jobs, Not Our Information. Is Our Home Phone Number After 4 Pm Today. Thanks, And May God Always Bless You.

Viewing United Airlines customer service reviews 26 - 50 out of 1,316
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