Find the latest United Airlines news related to customer service below. We do our best to screen the news provided here for relevance and accuracy, but the links to articles found here are from 3rd parties so occassionally less pertinent materials get published. Please feel free to contact us to report other relevant articles, or to let us know of any material that should be removed.
I'm not sure you could call it Customer Service when you're serving notice on a customer that you'll try to, say, ruin their credit score. Naturally, I contacted United to ask what some might see as a slightly pernicious attitude. I'll update, should I ...
United Airlines will no longer charge $150 to $200 to check a surfboard on flights to and from California. The airline attributed the move, effective Oct. 5, to surfing's new status as the official state sport in California following a bill signed by ...
Boeing Commercial Airplanes will supply nine new 787 Dreamliner jets to United Airlines, which is expanding its fleet of long-range aircraft for intercontinental routes. The estimated $2.5-billion order involves the 787-9 version of the Dreamliner ...
United's Customer Service teams are proactively reaching out to customers with reservations during the forecasted impact time and rebooking them on alternate flights. Customers may check flight status and change travel plans quickly and conveniently ...
United Airlines is raising checked-bag fees for many passengers, matching a move earlier this week by JetBlue Airways. United raised fees for checking a first bag from $25 to $30 and a second bag from $35 to $40 for tickets issued on or after Friday ...
TravelSkills has partnered with The Points Guy for our coverage of credit card products and may receive a commission from card issuers. Are you looking for a quick way to rack up more United MileagePlus miles? Searching for an easy way to make your ...
According to USA Today, which reported the news, United will add the option later this year. Passengers who arrive at the airport and are scheduled for a flight where the seats have not been reserved by other passengers will be able to sit there for ...
"Effective April 24, 2018, all customers traveling with in-cabin pets must check in with a United Customer Service representative in the airport lobby to receive a brightly colored yellow bag tag to attack to their pet's kennel," according to United ...
Something Went Wrong! Please contact Customer Service. CLOSE. Dow Jones Futures Today. Dow Jones futures rose 0.1% vs. fair value. S&P 500 futures were just above break-even. Nasdaq 100 futures were flat. Remember that Dow futures and other ...
Passengers were forced to evacuate a United Airlines plane at Reagan National Airport on Sunday after smoke was reported in the cabin, authorities said. The Metropolitan Washington Airports Authority said that about 1 p.m. Sunday, Houston-bound flight ...
Q I was flying from the Monterey Regional Airport to Los Angeles on United Airlines for medical treatment. I truly appreciate the convenience of a direct route, so you can imagine my frustration when I arrived at the airport in Monterey to check in and ...
According to USA Today, American, Delta, Southwest and United all have similar provisions in their "contracts of carriage" that allow the airlines to deny boarding to passengers who: are barefoot or not properly clothed, have or cause a malodorous ...
United Airlines has updated their travel policies after a number of animal-related deaths. The airline updated their PetSafe travel policies which apply to animals transported in a plane's cargo hold. Now the airline will only accept cats and dogs for ...
Please contact Customer Service. CLOSE. Meanwhile, the carrier said it could contain costs elsewhere — by tightening up the supply chain for aircraft parts, improving freight and maintenance programs, and purchasing aircraft off-lease. Pricier seats ...
Introduced and began training our team on United's new Customer Service decision framework, the core4, which focuses on the principles of being safe, caring, dependable and efficient. Ranked number one among global carriers in Newsweek's 2017 Global ...
United Airlines is back, and this time, Chemung County officials hope it's for good. County officials announced in November that United would return to the Elmira Corning Regional Airport and would provide daily flights to Newark, New Jersey. That ...
“Following the 3411 flight, United Airlines unveiled a 10-point plan to improve our Customer Service and to ensure that we prevent the events of flight 3411 from happening again. We are proud to say all ten points have been implemented.” The 'Core4 ...
After a week that saw United Airlines try to manage 3 separate dog-related incidents on their flights, they have decided to suspend the PetSafe program that allows dogs to ride in the cargo hold of the plane. Small dogs will still be allowed in the ...
United confirmed the woman's account to USA TODAY's Today in the Sky blog, adding: “We issued the voucher per our policy." As you might expect, Preiss ultimately concluded that the episode turned out OK for her. "Well, I can say it was the best flight ...
A week after a dog died in an overhead bin and another was shipped to Japan instead of Kansas, United Airlines is reevaluating its handling of pets. On Tuesday, the carrier announced it was suspending its animal-shipping cargo program as the company ...
He also thanks Houston Customer Service rep Marie Robertson and all the Houston baggage handlers who got his luggage to his final destination. It's been a few years since we've had an airline hold a flight for a passenger in need. Nice work, United.
Schmerin told USA TODAY that United assumed "full responsibility for this tragedy," and that pets should never be placed in the overhead bin. The airline is "thoroughly investigating" the incident to prevent it from happening again, she said. Then, on ...
The airline has spent nearly a year trying to stop Customer Service problems from spiraling out of control like the Dao incident. This year, it launched a training program that aims to teach some 30,000 employees about safety, efficiency and caring ...
The dog's death is the latest in a string of alarming Customer Service incidents for United, including an episode last year in which a passenger was dragged screaming off an overbooked flight at O'Hare International Airport in Chicago. Video of his ...
A dog traveling with its owner on a United Airlines flight from Houston to New York was found dead when the plane landed. Passengers on the flight reported hearing the dog bark during the plane ride after a flight attendant asked its owner to put the ...
United Airlines is eyeing a plan to end quarterly performance bonuses for its employees, replacing them instead with something a bit more unconventional: a lottery-style drawing, with prizes including cash, cars, and vacations. According to a report ...
United Airlines appears to have had a change of heart about its decision to replace quarterly employee bonuses with a lottery system. Last week, United Airlines issued an internal memo notifying employees of its plans to drop the performance-based ...
Delta Air Lines Inc. and United Continental Holdings Inc. became the latest companies to cut ties with the National Rifle Association after a call to boycott the lobbying group became a top trend on Twitter Friday. The online furor continued into the ...
There's no resolution yet, but she says the airline admitted that its Customer Service people's response at the airport was "unacceptable," and said it was working with "government agencies" to review all the video footage that might show what had ...
United Airlines has agreed to honour a ticket it issued nearly 20 years ago, after a man found it in a box under his bed. John Walker from Greensboro discovered the 19-year-old airline ticket last month. It was for a flight from Nashville to Sacramento ...
About 76,000 flew last year, nearly double the 43,000 in 2016, United spokesman Charlie Hobart told USA Today. United will require documents confirming that an emotional support animal is in good health and that it is properly trained for public ...
United Airlines, the official Team USA flight carrier for the upcoming Olympic games, launched a superhero campaign featuring its employees and the six Olympians and Paralympians it will be sponsoring in the South Korea 2018 Winter Olympics. With the ...
From practices to competitions, trials to events, the Chicago-based airline touts its status as having flown Team USA for 38 consecutive years. Once the event officially began, guests were escorted into a theater viewing room to preview the commercials ...
In celebration of Team USA's participation in the upcoming Olympic and Paralympic Winter Games 2018 in PyeongChang, South Korea, United Airlines is shining a spotlight on the “super,” 38-year relationship between the airline and the United States ...
United Airlines continues to have problems with its bathrooms. On Sunday, a United Airlines flight from Denver to Hawaii was diverted to San Francisco when the aircraft lavatories reached their capacity before the flight was scheduled to land in Kauai ...
Have thousands of airline miles saved up, but don't foresee a trip in the near future? Not a problem, says United Airlines. The Chicago-based carrier, which offers one of the most competitive loyalty programs in the industry, doesn't want to let all ...
In response, the airline announced new initiatives to improve its Customer Service. Now, United has broken the record for the longest nonstop flight from the United States, which clocks in at over 17 hours and 8,700 miles, according to Forbes. The ...
United has had a difficult year, drawing controversy for its treatment of passengers and their pets. In response, the airline announced new initiatives to improve its Customer Service. Now, United has broken the record for the longest nonstop flight ...
Two aviation officers have been fired, and two others suspended , over the forced removal of a United Airlines passenger from his flight. CNN reports that the employees — three Department of Aviation security officers and a sergeant — were found by ...
United has apologized to Dao, and the two sides have reached a financial settlement over the injuries he suffered in the incident. United says it has already adopted several improvements to Customer Service since April. United said 260 travelers were ...
Reverend Jesse Jackson (C) holds a sign as he protest against United Airlines at O'Hare International Airport on April 12, 2017 in Chicago, Illinois. JOSHUA LOTT AFP/Getty Images. By Todd Henderson. September 13, 2017. Last week, the U.S. Department of ...
According to a May 12 letter made public by passenger advocacy group Flyers Rights this week, the Department of Transportation decided not to fine the airline. The agency found no evidence that United violated the passenger's civil rights, nor any ...
In a statement to PEOPLE on Wednesday, a United spokesperson said the airline is working to better their Customer Service. “This incident should never have happened and we are implementing all of the improvements we announced in April, which put the ...
Nearing its 200th anniversary, the classic American label Brooks Brothers is designing and manufacturing uniforms for all United pilots, male flight attendants and male Customer Service representatives. This is the first time the company has worked ...
The media and the traveling public have often expressed their dissatisfaction with United Airlines this year, as the country's third-largest carrier found itself in the middle of a few Customer Service firestorms. But Executive Travel last month ...
So much for the outrage directed at United Airlines. On Tuesday, the carrier released its first financial statement that included the period after security officers forcibly removed a 69-year-old passenger, Dr. David Dao, from a plane. The incident ...
“Armchair destroyed (37.000 euro), trip to the USA wasted.” In a video that accompanied the tweet, the other members of Duthion's travel group — which goes by the name Dream Trotter — can be heard discussing the damage to what appears to be a United ...
While United Airlines continues to deal with Customer Service nightmare after nightmare, it's trying to innovate with its advertising in this new campaign from McGarryBowen New York. The agency has developed "real-time" digital taxi toppers for the ...
... the care of airline staff, Duthion's sister, Lucie, told Le Progrès. “This is how @united airline accompanies people with disabilities,” Lucie tweeted alongside a video of the damaged chair. “Armchair destroyed (37,000€), trip to the USA wasted ...
United Airlines, in another embarrassing incident, is apologizing for taking away a passenger's paid seat, forcing a mother to fly more than three hours with her toddler on her lap, KITV reports. Shirley Yamauchi, a middle school teacher, told the ...
