Posted by Martha
Angela at united in charlotte nc amazed my sister and i with exceptional, over the top customer service. Keep this lady, she is worth every penney you pay her and more.
United Airlines customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from United Airlines.
26
Jun
13
Mar
Posted by Anonymous
It is heart breaking for the death of the puppy that was killed by making it be put in the overhead storage. Attendant knew the puppy was in the soft crate. No one brings on a pet carrier without a pet in it. It just doesn't make sense. I usually fly United but with all the bad judgements by staff I don't think I'll be using your airlines. I was flying from Des Moines IA to Atlanta due to mechanic problem I was rerouted to Phoenix to Atlanta then to have customer service say it was due to weather. Your company lie to people all the time just as in the case of the puppy. Do you have to wait until someone dies before you make changes and are responsible for your customers.
03
Jan
Posted by Bernadette
I have spent over 10 hours this week on the phone to United with no assistance.
First my daughter and boyfriend got stuck for 30 hours on Christmas Day oin route from San Francisco to Dublin as the airlines did not provide a wheelchair as requested and when it arrived 45 minutes later the missed their flight . They were routed the next day via Newark and were assured that their bags were on board . When they arrived in Dublin no bags could be found . " left behind in Chicago"
We spent 3 days and countless trips to Dublin airport still no bags . The kids had to buy new wedding outfits etc and were so stressed .
You would think what else could go wrong ??
When they arrived at Dublin airport to get their non stop air lingus ( booked by united 8 months ago) to SFO no seats for them.
Also no one at United desk in Dublin to assist . We her parents spent 3 hours on the phone with United had a 45 min hold to talk . They could do nothing for them , yes they agreed but still nothing they could do . They offered flights out tomorrow with 28 hour lay over and several stops .
No hotel accommodation etc . " you can try claiming back but no Guaranteex
The kids are stuck in Dublin have now lost 3 days vacation due to united incompetence .
This is so hard to believe .
01
Jan
Posted by Anonymous
We sitting at Atlanta airport no updates on our flight to Chicago flight#5921. How is that no body knows the actual delay, flight was supposed to leave at 1:55 its 3:05 and we don't know when we'll leave and if we will leave today. Only one agent is at the counter. Didn't think that airlines of that magnitude would have such poor service. Please reach out to Atlanta and let us know if are going to leave.
11
Jul
Posted by Furbert
purchased 2 ff tickets. a was told the charge would be 30000 miles each way taking one particular flight. I get my tickets and have been charged 65000 on one way to Europe, the other ticket charfed 30/30. I reach a supervisor who tells me I need to be charged another 35000 more for the other ticket. I would cancel the trip,, but have purchased full price ticket for my grandson. Don't know how hw will use an international ticket in a year as he is a gradyate student with only short breaks for the next year.Each call makes the conditions worse. It's worse talking either a supervisor.
14
Apr
12
Apr
Posted by Anonymous
I am a therapist. There are specific ways to de-escalate a situation if that's what that staff was supposedly doing. Refusing to allow police officers onto a flight in the situation is not enough. Unprofessional not well trained and clearly suspiciously racially focused this event of caring off the doctor for an overbooked flight is completely unacceptable. There is no extra thing to say that someone else has not said. I am adding myself to the list of people who are disgusted and will not fly United again. If the CEO is fired and there is a transparently public change in training procedure of how to de-escalate a situation I will think about it. Until then I am asking my friends to join me in refusing to use United
11
Apr
Posted by Jo Ann Haglund
Since I was conveniently unable to speak to a supervisor on the phone, I am posting here. Since when is forcibly removing a paying passenger from the plane to make room for 4 employees a viable option? You clearly hear that man say he is a dr. and he needed to get home for work. What transpired was inexcusable. There was an alternative and you know it. Put those 4 employees on another plane or even another airline at your expense. I work in hospitality and overbooking is ALWAYS the fault of the airline. So tell me how these employees were justified in the treatment of this man. You were wrong and you know it. I always liked united, but after this, I will never book with you.
10
Apr
Posted by Anonymous
I just seen how you handle passengers because you over booked.I will never fly United again. The poor Doctor got a bad deal and the humiliation that your company caused. I feel sorry for everyone that experienced this act that your company caused. I hope people will boycott United over actions like this.
06
Apr
Posted by Sue Sue
This airline is worthless to its travelers. I have NEVER EVER seen ANYTHING like it at all. Customer Service at the lowest and they could care less about the travelers.
MY FAMILY WILL NEVER USE THEM AGAIN. WAS STUPID TO DO IT THIS LAST TIME. We only fly Southwest and now I know why. They owe me $1100.00. I had purchased 2 tickets and had confirmation emails for the seats. Day before we were to fly out I tried checking in and it would not let me. Long story short their worthless customer service says they do not show anything under that confirmation number. You have got to be kidding me!!!!!!!!!!!!!!!!!!!!!!!!!!!! Even got an email on the day I was suppose to leave telling me my flight has been delayed for 30 minutes. UUGGGGHHHHH
I have done everything in my power to recover my $$$ but to no avail. They will not take ANY responsibility for their crappy mistake. I had to book with Southwest at the last minute to get to my destination. I am out lots of $$ due to this POS airlines. NEVER AGAIN NEVER AGAIN NEVER AGAIN
09
Jan
22
Dec
Posted by Anonymous
My son is at the airport in Miami stranded has a gift card for $25 Visa debit card they are saying it will not go through no one is helping him he has no cell phone they won't call me or let him call me to get a card number to him so he is stranded there or else has to leave his luggage in the airport this is ridiculous if there isn't a phone number I can call to get ahold of someone to get this handled we will never fly United Airlines again if you want to call me my number
17
Dec
Posted by Anonymous
This is by far the worse experience ever in all my years flying. The seat that I paid for in Sept was given to someone else, I'm stuck waiting for 6 hours, others for 2 days. Asked to talk to a supervisor 3 times, counter people were overly rude.called for supervisor over intercom, still no supervisor....never fly United agsin, and I will spread the word through social media of how horrible this airline is.
29
Nov
Posted by IHATEUNITED
It has been 2 Months since I sent in my Claim Form for reimbursement. They lost my bag and I had to pay out of pocket to buy clothes and necessities during a business trip. I called today 11/29/16 to check the status of my claim and I kid you not, the Call Center in India tells me that the lady from the claim's department told him to tell me that, "There is nothing new to tell me. Call back in 2 weeks." Okay?? Seriously?! So it triggered the Ninja Mode inside me and I was not going to get off the phone without a fight. I explained that their method in handling Claims does not make sense. Logically, if you screwed up, you do not make the person wait 3 months for their money to be refunded for something that is the company's fault. Fast forward---> he forwards my call to the "Claims Dept" and a not so nice lady, Brianda, answered. "How can I help you?" I asked if the gentleman had already explained the situation to her or do I have to start from the beginning. Want to know what she said? Ready..? "Yes and it takes 8 to 10 weeks. So how may I help you?" AKA-->" We told you 10 weeks, now what do you want?" I refuse to use the stupid voucher they gave. Planning on donating it to someone for the North Dakota Pipeline Fight. I would rather take the Forest Gump approach and run to my destination than fly with United. Never ever again. THE END.
18
Oct
Posted by Anonymous
United Airlines is the most purposefully unsupportive customer service organization I've encountered. Their website directs customers hither and yon in an inadequate attempt to answer customer questions and keep them from encountering a real person. After searching UAL's site you finally give up, just as UAL hopes. Yes, I've called the customer service number where again I encountered an automated system that would not allow me to speak to a representative.
Seems to me the young bucks and buckets in IT could easily use the customers DOB to cue 1 of 2 website and phone automation pathway for those old enough to realize they don't know everything, a birth year bfore 1960, add another more automated for the little shits that don't realize they don't know everything yet, a birth year after 1970.
16
Sep
Posted by Anonymous
United Airlines doesn't care about the customers, only interested in how to steal customers' money. If there is sickness and you cannot fly, they make you go through hoops and say go to refund on the Internet. That's a laugh. You will never get your money back. The airlines make the rules and the routes besides charging for a suitcase. What a racket!! Must be why members of Congress all fly private airlines.
08
Sep
Posted by Anonymous
So disappointed and frustrated. This has been the worst travel experience ever. Your staff has been misleading and rude. Our first flight was late arriving in Chicago causing us to miss our next flight. They said since we were late due to weather out want their fault and gave us a hotel discount. That's crap. Had there been a competent informed representative waiting, with the wheel chair we requested, we would have made our flight. So, we finally made it to New Jersey and now we've been sitting, yet again..delayed..again. we've lost money, time and any faith in your horrible airline. Won't be flying with you again...providing I ever get home from this nightmare. There's stop much more top this fiasco but you get the idea. NOT HAPPY
25
Aug
19
Aug
Posted by Anonymous
On a flight today from Lit to ORD. Delayed due to ORD. Flight came off the board, nothing and no one at the gate. I was in and out out of security three times. Back at Hat 5 and I hear "final boarding for OHare." Ask the gate agent why nothing was posted and he says, "I DONT KNOW I JUST WORK HERE!" Seriously? Great attitude for your employees to have. #3519 Lit to Ord. 8-19-2000. Lucky to have made the flight. Update came via email after I boarded....a little late.
16
Aug
Posted by Kelly
I am a single mother trying to reach a live agent to speak to in regards of requesting for flight attendant services of looking out for my 13 year old son coming back to New Jersey from visiting family in Las Vegas, but having no luck as I've been waiting on hold for hours. This is one feature that definitely sucks & needs to improve immensely. For the money consumers pay for the flights, there needs to be an easier way to put a parents mind at ease when requiring their services.
30
Jul
29
Jul
14
Jul
Posted by Anonymous
This airline is for the birds. I spend an hoUr trying to reach someone in complaint department. Then they tell me it is done online or I could leave a message. Message box was full . . .no wonder, to many complaints. I traveled unfortunately with United this past weekend from San Francisco to Fort Lauderdale. I requested emergency exit as they gave it to me on flight going. The gentleman at gate said it was an upgrade and I would have to pay. I told him That they gave me that seat without me even asking at the ticket counter coming in. They asked me if I could assist in case of emergency. I said yes. I proceed on plane and the emergency seats are empty. One man immediately moved up and took the seat. Another girl moved who was behind me. I was fuming. I call flight attendant and asked her if I too can move up. She said no they were upgraded seats. I told her that those people moved up. She said she would get supervisor. It was the same man at gate. I asked if I could move up like they did. The other flight attendant told me they can't move up. He comes and said let them. I said well, can I move up too. There were more seats. Only two seats were taken on opposite sides. He said no that there families worked for company. Now, I know that wasn't true as she told me so. That was so wrong in so many ways. trying to talk with someone from United is another story. Terrible, terrible terrible!
06
Jun
Posted by Anonymous
Terrible customer service. Fly cancelled to barcelona spain. Waited more than ten hrs at the airport. Then they offer another fly the following day with two stops. Wow way to go united.i lost day and a half which i was suppose to spend at barcelona before going on my cruise. Never using your airline again.
16
May
Posted by Anonymous
On May 12th I flew from BOS to DEN #339 and would like to let you know what a great job these two flight attendants did. I only have first names but they are Louis and Christos. They were so friendly and helpful. I hope that this will be passed on to them. A pat on the back goes so much farther than any complaints. You can be proud to have them working with you.
Maggie Podunovich
