Read the reviews below to see the experience other people have had when dealing with customer service from Time Magazine.
I'm Trying To Renew My Time Europe Subscription And The System Does Not Recognize My Account Number That I'm Taking From The Invoice You Have Sent Me.
Cannot Send By Mail The Credit Card Number To Be Debited With The Annual Fee Because From Argentina It`s More Expensive Than The Subscription.
Don`t Know What To Do. Time Europe Customer Service Page Does Not Work!!!
I try to get my payment done by sending you the payment details of my credit card. It doesn't work and still I get invoices. The website of your customer service Europe is still under maintenance. I don't know what to do to manage my subscription. Very bad customer service.
Miserable service since the new company took over time magazine international..all copies were sent from amsterdam..now after 40 yrs.!!! OF SUBSCRIBING.I keep getting invoices per post!! Bill paid and still I keep getting invoices!!!NO answere per tel in UK...what a mess,very disappointing and a miserable customer service.
Once upon a time "TIME" had a clear email adress if one had to be in contact regarding questions about one's subscription. Now I if I click on www.timeeurope.com/customerservice I have no idea with whom I'm dealing with as I get different contact sites, for instance this one.
TIME - what is the meaning of this crappy system? My only other option, if I want to establish a contact, seems to write a normal letter to UK or call by phone to UK.
I am in South Africa and extremely frustrated. I have been a subscriber of Time for very many years. Now I keep on receiving requests to renew my subscription with a self addressed envelope addressed to Time in Centurion, but it seems that office has been closed down, so I don't understand why I keep on receiving requests for renewal to be sent to the Centurion address. In addition, I have called your UK office twice and been told that an invoice would be sent to me via the post, not by email. This I have not received nor have I received any Time magazines for the past few weeks.
Is there anybody in your organisation that can spend the time to sort my problem out as I would very much like to continue receiving Time magazine.
My name is Amos Pasternack and my subscription (Time 65 issues) was due to be renewed in august 2018. According to my files I have paidfor the subscription by bank transfer on 9.9.2018.
However I got a reminder with a new invoice date (16.9.1028).
I am also waiting for the free mystery gift
Hello
I have been getting time for 4 years. I enjoy the magazine, but lately there have been inserts of China Focus that are obviously from the Chinese government, and are obviously communistic PR.
As a customer, I ask that you quite providing a mouthpiece to the Chinese government - they are our enemy, and I do not want to read their propaganda!! Thanks
I'm a 53 yo independent. I have been a regular buyer of your magazine since college in the mid 80's. Unfortunately, I can no longer support your magazine with my buying dollar based on the false cut paste cover of Trump and the crying immigrant. This cover was a false propaganda story which has been proven false. This is why Americans no longer trust the media and journalists. I hope you and your corporate entity figured this out and can do the right thing based on this falsehood. I will NOT fall into this kind of propaganda. It's shameful.
Where is the cover photo with all the Congressmen/Congresswomen who passed the LAW to separate families crossing our southern borders illegally? Trump is enacting U. S. laws...he took an oath to do so...so did Obama...Democrats need to back Trump...and I used to vote straight Democrat tickets!
Dear People:
My name is Edilena Homem de Mello
I have sent you many messages like the one below without receiving any answer.
Summarizing: I am retired and living in Brazil since 2010. Since then I have been trying to cancel my subscriptions of Time Magazine and Fortune. I am no longer receiving the magazines. I imagine you keep sending them to my address in NY ( at Colgate Palmolive). So, I am losing money. I am a retired person and I cannot afford to pay for someone to read the magazines during 8 years already.
My last e.mail to you that was never answered is below:
Dear People :
Please, help me. Confirm you have received this e.mail. Please, read the e.mails below.
I even tried once to call you and I was told nobody can find my data and that would be better do send and e.mail. But you never answer my e.mails. So I sent you an e.mail. (below you find it) with a photo of the labels of the last magazines I received. No answer was sent.
I am thing about hiring a lawyer to help me with this issue. Eight years paying you without being able to cancel the subscription is too much. Please, answer this e.mail so I know you have received it. Please, solve this issue. I am now retired and I don't have money to through away like that.
Regards,
Edilena
Sent: Tuesday, March 6, 2018, 11:52:35 AM GMT-3
Subject: Fw: Big Problem- Needed to cancel payment - Please solve this issue
Dear people:
Many times I tried to talk to you in order to cancel my subscriptions of Time Magazine and Fortune. I have retired in 2010 and since them I have been paying the subscription without receive the magazine because I am now living in Brazil. Told you that MANY times.
Now I decided to block the automatic debit in my account because I can't expend this money anymore.
You always tell me you cannot find my name in your database, But you always find me when is time too charge my account.
Here is the info of the automatic debit I have just canceled:
These were the charges billed on last statement.
Below you have the photos of the identification on the last issues of the magazines I received.
Please, solve my issue. I was always a good subscriber and I deserve to be well treated.
Thanks in advance,
Edilena
From: edi mello [email protected]
To: [email protected] [email protected]
Sent: Saturday, September 3, 2016, 3:55:33 PM GMT-3
Subject: Big Problem- need your help
Dear people:
I have subscriptions of Time Mahgazine and Fortune and I have been trying to cancel them since 2010. I was an expat , I have retired and I am back to my country, Brasil, so I no longer recive the magazines. Six years paying without receiving the magazines.
Many times I have tried to cancel my subscriptions but you have informed me that my subscription number was not valid anymore, so you could not accept it.
My personal data is:
Edilena Homem de Mello
Address of subscription was: Park Avenue 300, NY,10022 7402 at Colgate Palmolive.
For the reasons above I don't have the last issues you have sent to me , but I am sending attached photos of the identificatibn on the last magazines I still have with me.
Please, don't charge me anymore. It is a lot of money for a retired person.
I would appreciatte you answering this e.mail.
Thanks a lot,
Edilena
PS Anyway; I'll tell Citibank to stop paying this bill.
I deleted the photos because you doesn't accept html.
