Read the reviews below to see the experience other people have had when dealing with customer service from Staples.
I am so upset with computer repair services at stapes store 1175 savannah ,GA , when I brought my computer to this store I said my wireless connection not working, but they did not fix my problem, they opened and scan for virus and they charged me for $120.00
So people are carefull with this service , they just do only virus scan and charge for it, ortherwise they did not do anything to fix problem, I will never bring my computer here for the good, so bad service
I am trying to get information on my card that has not arrived all get is a recording and put on hold. I finally get a live person and the conversation is over ridden by continuous load music. I would also like information on how tto pay online. Does someone in your office know how to handle this simple problem without mkaing it monumental problem ??????
Over the past few weeks, we've been gong from store to store in search of a computer for our college-bound daughter. When we arrived at Staples, we were approached by a young man to help us, who was competent and freindly. However, upon hearing some of our questions, he brought in another sales associate who he felt would better answer our questions and help us get the exact product we needed. We were introduced to Canan Aburmeileh and he was patient in answering all of our questions and helping us fine-tune what we needed for our daughter. His knowledge of computers was much more extensive than at the other stores we had visited in our computer search. In addition to ensuring we purchased the computer that would best meet my daughters needs for this year, he ensured she got something that she could grow with throughout her college career.
While we originally went to Staples for my daughter's computer, we had other computer issues at our home (poor service, dysfunctional equipment. Upon mentioning this, Canan steered us toward the purchase of a Netgear router and sensing some inital hesitency on my husband's part but some pressure on my part and our chilren, Canan found a nice balance between trying to promote the item to help us with our computer problems and not be too high pressure. It was the perfect pitch for a stubbon husband and we ended up purchaing the router. Canan came to our house to install the router and withn moments of the set up we had Kindles, I-pod, laptops, and I-pads working in all areas of the house that hadn't been able to before!!! We were a very excited family who will have a much better school year and work year as we are not sharing one working computer, but instead multiple items anywhere in the house in which to work from.
It was a pleasure working with Canan from beginning to end at the store and in our home. He was professional, knowledgeable, patient and even fun to work with throughout a process that is stressful... finding the right equipment while handing over money you hope is well spent. We feel that Canan was an excellent salesman in that he not only just knew his products, but helped us feel comfortable that our money was well spent.
I would recommend Staples in the Rochester/Henrietta area without hesitation to family and friends. In particular, I would refer them to Canan who really knows the products and can help assess the computer or product you need.
Store 636 Associate Steven G.
Was told computer service would be followed up the next day by tech by 10:00-10:30 am--did not happen--stopped by store and told my service was at bottom of list--would try to get to it but others in front--followed up on Monday -- not addressed yet--followed up Tuesday-- told they called but not likely since I received all calls but to one from Staples--Finally picked up computer--with not corrections to problem-- don't mind problem but the "misinformation" is frustrating and disturbing --will not shop at Staples in the future. Have been buying at Staples for over a decade. Good bye
Staples
Just a note to say I was pleased with the service I received at this store. From the moment I walked in, I was greeted and asked if I needed any assistance. I proceeded to the isle and Rashko helped me get exactly what I came in for. Thank You for hiring great help.
M. Sallee
I would like to comment about the best service I have every received at one of your stores. The location of this Staples is at 90-30 Metropolitan Ave, Rego Park. A young man by the name of Steve Ortega went above and beyond to provide us with service. He took his time explaining the various features of the product we were considering buying and gave us many useful ideas and suggestions. He is a kind, patient, and knowledgeable person, who is truly an asset to your company. It was a pleasure having him as my associate and look forward to my future purchases being handled by him at your store. Mr and Ms.R Narvaez
A note just to compliment employees at your Staples, 135 Bloomfield Ave, Bloomfield, NJ store. Had dealings with techs Vanity and Eric both of whom are great, not only are they knowledgable when it comes to computers but they are great people! Everytime I go there, they always have a smile for everyone, needless to say Dave a store manager always makes me feel important. A great big thank you to all of you. Jackie
On Saturday Jan. 12th while returning home I decided to stop at a Staples in Burlington Iowa to see if they might have a Nexus 7 16gb tablet in stock. I spoke with the person in the computer department and he informed me that they were sold out. He did volunteer that they had a truck ‘come in’ and there might be some in that shipment. I asked him if he could check. He went to a computer terminal and said yes they are in this shipment. I asked if it was possible that someone could retrieve a tablet from the shipment. He then called the manager and spoke with him. He explained that it is secured because of the the value of the items on the pallet. And that once the seal is broken everything must be checked in which could take hours. I explained that I lived a one hour drive away and could return the following day on Sunday. He wrote down my name on a note requesting a tablet to be held for me until 3pm on Sunday.
On Sunday morning I called the store and spoke with someone else that knew of my noted request. I told him I would be driving to the store to purchase the tablet. He informed me that the pallet had not been opened yet but should be by the time I expected to arrive at 2pm on Sunday.
At about 2pm I go into the store and the customer service counter expecting to purchase the tablet. I was informed by the clerk that I had spoken with on the phone previously that they had not started unpacking the pallet. He then paged the manager on duty. I explained to her that I had been told the tablet would be available at that time.
She replied that ‘sometimes it takes days to unload the truck’ and showed no sympathy that I had just driven 60 miles to get there. She said that ‘no one should have told you that tablets are on the truck’ and that ‘they do not know what is in a shipment until they unpack it’.
I lost it! I told her it would be the last time I ever set foot in one of their stores and was sorry I had spent hundreds of dollars with them in the past.
I am a business owner. I purchased my business in 1989. I know what a bill of lading is. They know what is on that truck- every thumb tack. They would not be able to acquire insurance without knowing exactly what is on each shipment. There is no ‘truck’- it is just pallets in the warehouse. They would not tie up a truck for days ‘while they unload it.’ She insulted my intelligence. Then she insulted her staff by stating they should not have told me the item would be available. She in not a manager.
I want to let everyone know how hard it is to get sodastream products at my local Staples. For weeks now they have had nothing. Went 2 times last week to get my CO container refilled. They were out. Finally on Friday the lady I spoke to told me the truck would be in on Monday. She also explained it may take days to unload the truck. Heck I work in a store and know that if it took us that long it would be unexceptable in my companies eyes. I'm willing to help unload that truck so I can get my products. Otherwise I will be making a 45 minute trip to a Walmart to get my refills and flavors. Which is sad since the Staples is only 5 minutes from my house. I'm wondering if I should call Corporate and voice my concern on how slow they are to unload their trucks. Days??? Come on!
Store #228. Amanda M. was the saleslady who went beyond the realm of top service while she found what I needed on a phone order.
Nothing was a problem for her and her service and helpfulness went beyond the greatest expectations for me. She is a dynamic saleslady and a credit for your store. Her winning smile and sincere personality are a credit to her. Keep her, she is liquid gold!!!!!!!!!!!!!!!
Mrs. Marlene Erskine Customerr
Thank you to customer service. my mother and i both bought a cubical cabinet,we separated order to use coupon, one for each. There were non in store so they shipped it to our house free.When only one came I called to see [iassumed we probably confused driver]some how one just wasnt showing up in there system. Both were paid for and i had receipts. The service was so nice and took care of it.Very pleasant to deal with. I live close and did offer to bring in receipts so she would know and trust they were pd for but she said she'd take care of it and did, cuz it was there glitch. In this day and age trusting people is getting really difficult so I really appreciate how respectable she was. Bought in Oshkosh. And any time I need office stores I shop staples, I've never been real fond of office max. just saying.
BEWARE OF STAPLES/UPS SHIPPING!!!!!
I truly hope someone of importance from Staples or UPS reads this, actually more so Staples than UPS.
I just want to let everyone know BEWARE if you happen to ship something out of a Staples store using their ever so convienient UPS counter, and I will make it my mission to reach every social media or any outlet possible to let people know what they are getting...into!
Below is my story I will try not to make this too long
I shipped some tools (over 1k worth and insured them) from OH back to home out of one of these convieneint places back in August, because I didnt want to check them for the flight home.
When I didnt get the package after bout a week or so 'course I called the Staples store I shipped them from.
After being put on hold 3 times for 20 minutes at a pop, getting cut off twice I finally get a hold of someone at Staples and inquire about my package.
I was told that the box was recieved at the UPS shipping location but the contents were Mysteriously gone and the box was destroyed.
So I asked the person I talked to at the Staples store....so was anyone going to let me know about this?? and her answer was....well we usually tell people when they call looking for their "STUFF"
So fast forward, now I have to submit a claim which I am told I need to list each item with a description and a price and fax Staples the paper work and the claim will be processed in 7- 10 buisness days.
So I go one better....I go to a Home Depot website look up each item list them on a spread sheet with a model number and a price and submit the paper work.
So a few weeks go by and I dont hear anything and I call Staples.
Oh no they tell me we talked to UPS the claim is denied they only got one page of the paper work I will need to re-submit and the claim will be processed in 7-10 buisness days.
So once again I re-submit making sure everything goes thru , again after a few weeks I call Staples....Oh no they tell me you we spoke with UPS the claim is denied....you have to not only send the model number, price,but you also have to include a photo of each item.
So once again....off goes the paper work!!
Again after a few weeks I call Staples, Oh no they tell me UPS is still looking into the claim , and the claim will be processed in....blah, blah, blah
I even called Staples "Office of the President" number to vent my frustration and was told....we will look into this for you Mr. Brown (YEA RIGHT!!)
And let me add here you cant just call them and expect someone to answer right away be prepared to wait for anywhere from 15-20 minutes (or longer) before anyone picks up the phone.
I also tried to contact UPS through out this whole fiasco and was informed that since the package was shipped from Staples, even though I shipped it Staples is now the beno-facto shipper and I basically was SOL!! and I need to go thru Staples to get my claim settled
Anyhooo....after each one of these episodes do you think that I would get an email, or a phone call from Staples informing me of any progress of my claim....'course not....that would what I think people in the real world call CUSTOMER SERVICE!!!! and all I hear from Staples is...well UPS is denying the claim, UPS needs more paper work.....Wait a minute here!!! the way I look at this (and trust me I did inform the mirad of people I spoke with at Staples when I did get thru about my thoughts)in a nut shell.....
Staples hires UPS to do their shipping, UPS mysteriously losses a grand worth of my tools, UPS needs more paper work and now I have to jump thru all the hoops to get my re-imbursement for my tools from UPS????
Staples some advice here....when you hire someone to work for you....they actually do work for you its not the other way around.
So everyone basically Staples and UPS are playing the blame game here and I have yet to see any re-imbursement for my tools and who knows if or when I will, but as the gal in Staples "Office of the President" told me it is my right to complain to whom ever I feel fit it is my right as a customer, so I thought this would be a good place to start since no one in either of their organzations seems to be hearing me!!
I have checked again on the staus of my claim and AGAIN I keep hearing the same thing
Horrible and a real nightmare is the only way to describe what my daughter and I have been through since we bought a new laptop and the extended warranty 8 months ago. It is dead for the 2nd time in 7 months and we are unable to get a replacement or a prorated refund from Staples. The manager st the Warwick, RI store on Post Road (a woman whose name I did not catch) told us 'There's nothing I can do. You will have to contact tech support and they will handle this. So, there's no point in being here' Wow!!! It's an HP laptop, which has already been sent back once to the 'repair facility', where the CPU & mother board bere both replaced. Now, the same problem is back. The arrogance of more than one tech support person on the phone, the unwillingness on the part of the local store manager and the general'tough luck for you' tone of voice is really unprofessional and speaks loud and clear that their managers are unqualified to make decisions and are unskilled in customer service. I will never, EVER buy so much as a paperclip from them again. I will let every co-worker, friend on Facebook, fellow church member and everyone I know at the YMCA how badly they treated us. And I will warn others about useless warranties sold at the retail level. Furthermore, I intent to take other action until they honor their contract. This is clearly a defective product. what's the problem, Staples???
I would just like to bring to your attention the absolutely horrible customer service and highly uncomfortable situation that I was witness to in your Raynham, MA store. I had entered the store with my mother to purchase some clear labels for some invitations that we needed to send out. We weren't sure which types of labels we needed for our printer, so we decided to purchase some and if they were the wrong type, we would return them. Upon checkout, there was a gentlemen ahead of us, talking to the cashier about returning a $30 pen that he had purchased the previous summer which had turned out to be defective. The cashier stated that because it was last year, there was nothing she could do. She said the customer would have to contact the pen brand to see if they could do something. After a few minutes of waiting in line, and getting no where, the customer was clearly getting frustrated. Another register opened up, so my mother and I entered that one. The cashier that was ringing us out turned out to be the general manager of the store; I believe his nametag said Jim. The customer at the other register was getting more and more frustrated and kept repeating that he should be able to return the pen. He finally got angry and said to the cashier that it wasn't right that he couldn't return it. She said in a very rude tone, and I quote, "It's not *our* fault." The manager ringing us out then said (with a sarcastic smile) to my mother and I "Some people expect a lot." This shocked me on two levels. As a person who works retail, we are told to put the customer first, to go that extra mile, and to never discuss it with other customers. Also, it shocked me as a person who holds a management position, that the GENERAL MANAGER of the STORE would do that. I expected that someone in that position would have better common sense. My mother and I did not reply to this comment, but I did notice something while waiting to be rung up. The return policy that was glued to the check out desk, which states, "Return Policy
If you're not 100% satisfied with your Staples purchase, return it for any reason.
Office supplies: No matter when you made your purchase, you can return office supplies to us for a full refund, including Staples® brand office products." I confirmed this on your website. The gentlemen, getting no where with the cashier, asked to speak to the manager (who was still ringing at this point) and explained the situation. 'Jim' told him that he could not accept the return because a year had passed, and the customer did not have the original packaging. the customer inquired if the store could take it back and send it to the company to let them know it was defective. Again 'Jim' said he couldn't accept it because if he sent it back without the box, the store 'couldn't get credit for it' or some such reason. The customer then threw the pen to the counter and declared that he would not be shopping there again. 'Jim' replied, "That's fine." and THEN proceeded to ask my mother if 'she would like a $30 pen.' and offered it to her. I could care less if he was joking or not. To witness such a breakdown in customer service was disheartening at the least and disgusting at most. It has me wondering if I would be given the same treatment if I tried to return the labels I purchased. I sincerely advise you to retrain not only the cashiers that work for your company but to make sure that the managers get a lesson on customer service as well. I am hesitant to return to any Staples store if this is the sort of service that is offered.
The Doylestown, Pa. Store never fails to disappoint. I was looking for an external hard drive and storage boxes. I wandered the store unable to find anything. No one was available to help me. I left the store empty handed again. Why do they bother to stay in business?
I bought a computer at Staples on Tuesday, June 19th. I wanted to tell the President's office about how knowledgeable, helpful and courteous
Marianne was at store #0320 in Charlottwsville, VA. I had a very good experience working w/ her.
Thank you for your attention.
Mary Elaine Bickers
Mays Landing: It's a pleasure doing business with Staples. Someone stole my cell phone and we needed advice as to how we can get another one. Robert Myers, Mobile Consultant was absolutely wonderful as to giving us advice as to what to do. We bought our cell phones from Staples and got outstanding help from Joshue Rommelmann who set it all up from us. We always shop in Staples. You also have great prices.
I bought a mophie phone case charger a month ago. The connecting part of the top and bottom of the case was not connecting properly so if I held the phone at the top, the bottom would fall out. I called the Staples store in Reston Va to speak to a manager. I spoke to Chuck. He told me about their 14 day technology policy and that there was no way to even do an exchange. I kept asking him questions because I feel that it is extremely unfair that I purchased my case which should work from Staples, and when it does not they won't even take an exchange that's b$&@$&@". Chuck was getting irritated that I wouldn't just give up, so he starts being short and rude, I finally ask him if there is another manager that I can speak to and he HANGS UP ON ME. Really? What awesome people skills you have to be in a management position. So I call up Staples corporate and report him and still they won't do even an exchange! Then I call back Chuck and let him know that I reported his rudeness and said fu have a great day. Bottom line, go to office depot or best buy for electronics. Staples is crap in my opinion. Horrible customer service, once they have your money, they don't give a rats behind whether you are satisfied. btw, my iPhone broke its screen because of the glitch. Staples BLOWS
I recently needed to return a printer/copier/scanner to Staples store located in Gaithersburg. MD. Unfortunately, the return was after the 14 days required. This was a brand new item, and when we turned it on, there was no power. The Assistant Store Manager, Eli Cole spoke with me on Sunday and said he needed approval, and would call me the next day. On Monday, I had not heard from him by 3PM-so I called him. He said his contact was on a "conference call," and he would call me after he got off the phone. At 6PM, I called again, and he said that he had the approval--I asked when he was going to call me--he said when the "opportunity arose." This man was not helpful at all. His attitude was horrible, and he should not be in the customer service business.
Do yourself a favor and do not order from the on-line copy and print. I did not receive part of my order and I have been trying for over a month to get some help.
I have e-mailed, no responce. I have gone to the Store, they can not help me. I keep getting sent back to an 800 # where you are constantly on hold. I have made over 9 calls,to this #, and I have waited up to 17 minutes, no responce. If I ran my business like this, I'd be closed with no customers!
#1 concern for customer service
Product not in stock in store. 2 staff gave me service.
It appears you have more staff then product.
#2 ordered on line and I am confident I did not state the wrong product number. Next day wrong product arrives. Who does anyone double check order before initiating process.
#3 not only is the cost of fuel high for back and forth delivery but it concerns me that sending delivery trucks out a 2nd time puts fuel waste up and increases traffic to our highways and our parking lot. It appears your company does more to busy itself then provide service.
#4 Lastly my call to get the correct product informs me that it is not available through phone delivery. No product. Forecast for your future stock rating will not look good.
The products I wanted was Samsung ML-2950 ND and you did not have another product.
I like the products I've bought previously and I like that your store is open at 8 am.! I buy my postage there whenever I visit the store.
However,I will be stuck in the office today waiting for the staples delivery truck instead of visiting my aged mother for lunch.
Disappointed and printer less.
