Posted by Lee
I am very displeased with the change to SI subscription and even more with the timing of implementation. My current subscription is valid until 2/20/2020, but the last issue I received was dated Feb 2020 (No day specified). It contained PRE-superbowl coverage Then the superbowl happened, arguably the most newsworthy events in the sports calendar, and no SI was delivered to me. I know an issue was printed (printed 2/4 - Patrick Mahommes on the cover), but I didn't get it. Some folks did get it - I have seen references to it in our local paper. How was it decided WHO would receive that issue?? Theoretically my subscription was still in force at that time. Obviously this issue is one of the annual highlights!
I understand that SI is moving to a monthly format, but on superbowl week? Really??
I did renew my subscription at a good rate, but unless I receive the superbowl coverage issue as well as the March issue, I will cancel despite the deal. I am a long-time subscriber for whatever that's worth.
Along the same 'bad customer service' line, I called SI (at the only number you give) and got a call back 8 days later. They were unable to find my account by account-number, email, or name&address. Why? I'm disappointed and I admit I'll miss the magazine, but I don't want to pay for non-existent service.
I do hope I will receive the issues that I requested and have already paid for.. ;