SonicWALL customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from SonicWALL.

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15
Dec

Posted by mikem


on 12/15/13 at 8:56AM

Horrible customer support. Thier automated phone system cannot understand english and thier technicians can't speak english clearly. Extremely long wait times for support to answer the phone and callbacks never seem to happen. Overall, a failing grade.

23
Apr

Posted by billh


on 4/23/13 at 12:37PM

It's a shame - when SonicWALL was a stand-alone company, the support was good...not great. It has nose-dived into the ground since Dell's purchase (and I'm a huge Dell fan). The techs don't read emails before commenting back (so the comments don't apply), they don't listen to what you've previously discussed, they leave the ticket sitting for days without contacting you back...and finally, they flatly ignore requests for escalation/management involvement.

Guess it's time to start recommending a different solution to my client base.

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