Find the latest Social Security Administration news related to customer service below. We do our best to screen the news provided here for relevance and accuracy, but the links to articles found here are from 3rd parties so occassionally less pertinent materials get published. Please feel free to contact us to report other relevant articles, or to let us know of any material that should be removed.
If you get a phone call from the Social Security Administration, officials from the Federal Trade Commission have some advice: Hang up. The FTC has warned of a new "spoofing" scam, where scammers who call your phone mimic (or "spoof") the SSA's 1-800 ...
If a person has questions about any communication — email, letter, text or phone call—that claims to be from SSA or the OIG, please contact your local Social Security office, or call Social Security's toll-free Customer Service number at 1-800-772 ...
Cost-cutting can be great, but it can also lead to undesired consequences. Consider, for example, the Social Security Administration (SSA), which has undergone multiple years of budget cuts and faces further cuts. While the major agency continues to ...
"Social Security employees occasionally contact citizens by telephone for customer-service purposes, but they will not request sensitive personal information from a citizen over the phone," according to the blog post. The administration asks that ...
Never respond to unsolicited emails that urge you to use that email to update your account immediately. Never talk to callers who claim they're with tech support and have detected a problem with your computer- just hang up immediately. Finally, if you ...
These activities include conducting business and requirements analyses, designing and developing new applications, updating existing applications, as well as supporting the client's documentation, training and Customer Service needs. “ICF is proud to ...
A former employee of the Social Security Administration pleaded guilty Thursday to stealing more than $56,000. Sophia Dix, 35, of Newport News is set to be sentenced July 21 in U.S. District Court in Norfolk. According to court documents, Dix worked as ...
Rob Klopp serves as chief technology officer of Social Security Administration, where he is responsible for data warehousing, technical debt reduction programs, service-oriented architecture, analytics and cloud technologies. Klopp reports to the ...
A brighter budget picture means that the Social Security Administration will be able to restore some of the reduction in hours during which its employees are available to the public, the agency announced Thursday. “This expansion of office hours ...
Related Articles: NAPA: SSA needs to make digital move for Customer Service · SSA may have overpaid $1.29B in disability, GAO says ... What shutting down comments on the USA.gov blog says about open gov · The surprisingly not new story of VA bonuses.
Joliet Mayor Tom Giarrante, Will County Board Member Denise Winfrey, and County Executive Larry Walsh stand inside the former Social Security Administration building at Scott and Clinton streets Thursdayafter holding a ceremony to mark the start of ...
The program, called the Disability Case Processing System, or DCPS, was designed to improve case processing and enhance Customer Service. But six years and $288 million later the program has “delivered limited functionality and faced schedule delays ...
The House Oversight and Government Reform Committee demanded answers from the Social Security Administration over the implementation of a $300 million IT system that appears to be perpetually locked in the initial stages of development. Chairman ...
The SSA's Customer Service capability has also been severely curtailed by the budget cuts. Currently, the SSA is working with a staff of only 62,000, from a high of 70,000. Analysts say SSA might be worried about low response to online social security ...
A trip to try to correct a mistake in my Social Security files revealed Customer Service at its worst and all that is wrong with the government these days -- a government that seems to be inefficient, mean and certainly not "for the people." In fact ...
You are, when the time comes to do business with Social Security. We always place Customer Service first and strive to hit a home run with every person we serve. What's on second? Our heavy-hitting team of top-rated online services, that's what! For ...
It's hard to keep a straight face on this one, but it's worth mentioning as one of the strangest cases of alleged misconduct we've seen. The Social Security Administration officially reprimanded an employee whom colleagues accused of continuously ...
A Social Security Administration employee was formally reprimanded and accused of “conduct unbecoming a federal officer” — for farting up a storm in his workplace. The reprimand, issued to a claims authorizer on Dec. 10, includes a detailed log of 60 ...
... resources and programmatic maintenance costs, increase communication management capabilities, lower costs by using delivery means other than paper-based communications and improve Customer Service by offering additional communications options ...
(CNS News) The Social Security Administration posted a blog on Thursday to explain why it was planning to purchase 174,000 hollow point bullets. SSA posted a “Request for Quote for Ammunition” on the FedBizOps.gov website on Aug. 7. The request listed ...
The Social Security Administration clarified why it was seeking to purchase 174,000 hollow point bullets in a blog post on Thursday, saying that the agency employs “special agents” with “full law enforcement authority.” TheBlaze previously reported ...
Social Security Administration Requests 174,000 Rounds of .357 Ammo First the Department of Homeland Security ordered 450 million rounds of ammunition, then the National Oceanic Atmospheric Administration (NOAA) submitted an order for 46,000 ...
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13, 2012 /PRNewswire via COMTEX/ -- Evolver has been awarded a 7-year contract from the US Social Security Administration (SSA) to provide Help Desk Initiatives Support Services to the Office of Systems. Under this contract, Evolver will be responsible ...
Seven months ago, Social Security Administration Commissioner Michael Astrue broke ground in the small town of Jackson, Tenn., for his agency's first new call center in 10 years. The center, slated to open by ...
Under this agreement, ID Experts will provide notification services, call center support, credit monitoring and personal restoration services for any ...
AT&T's deployment of the contact call center solution is expected to give the SSA more flexibility to meet increased demands and add new Customer Service ...
AT&T Will Develop New Contact call center Solution Under US General Services Administration Networx Universal Program. OAKTON, Va. ...
AT&T Will Develop New Contact call center Solution Under US General Services Administration Networx Universal Program. OAKTON, Va., Nov. ...
AT&T Government Solutions will build a contact call center solution for the Social Security Administration as a result of a contract award ...
The Social Security Administration announced today that the new Social Security call center in Jackson will be located in the Park Place development, ...
