Posted by Anonymous
My 50 inch tv has lines and blurring runing up and down and across it. It's only a year old what can i do please contact me.
Sanyo customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from Sanyo.
05
Jan
28
Sep
25
Sep
Posted by Terry
Earlier this evening I contacted Sanyo regarding a new smart blue ray player I had just purchased fir my daughter. The problem I was experiencing was being unable to connect the device to the router, it was not being recognized due to an incorrect MAC address. Unfortunately the Customer service rep was unwilling to even consider this was the situation, he was rude and arrogant. He said I had all the info necessary and inferred I was incompetant. I then called the charter back and explained that the manufacturer was unwilling to assist me , so he graciously offered to obtain the correct MAC address by using the IP address to view the device in question. Thank goodness for charter and their superb tech support, sorry I cannot say the same for Sanyo, they were not only inadequate but rude to boot , any questions may be sent
10
Aug
10
Aug
Posted by Anonymous
I just bought my new Blue Ray player sometime this spring. It hasn't even been used 100 hours. It has already layed down and died.
I bought piece of trash at Wal Mart. I'm finished with them too.
I haven't called Sanyo yet but after some of the comments I've read I don't know how much help I'll get from them. This was the second player I've bought from Sanyo. The first one layed down and died too.
I will be hitting Walmart.com. So if Sanyo starts seeing their sales from Walmart. They should read the comments. These comments go out to a lot of people. And I will let them know how unwilling walmart was to help.
18
Jul
Posted by Anonymous
I have a DVD player..DMV-400... I called SANYO SUPPORT and asked them if they could help me..Problem: When I place in a DVD... It says NO DISK.. I just wanted to know what I can do.. The manual doesn't give me information on how to fix the problem.. I have an LG smart TV...The person I reached -- Amanda (1-866-212-0436) gave me the number of LG to call.. I had called LG a while ago and they told me to call SANYO.. I am getting the run around....Why?
10
Jul
30
Jun
Posted by Help
Have a 42 inch Sanyo television flat screen and it fell and the screen is cracked I need it repaired I've had it less than a year and I bought an extra warranty and was told that it doesn't cover cracked screens can someone please help me and understand what's the use of buying your warranty if you're not going to provide it if it's cracked
26
Jun
Posted by Luis
This the worst company Ever. They don't even know the meaning of Customer Service. They are rude and don't care about helping their customers. I bought a DVD player 2 months ago and now it doesn't read the discs and i wanted my money back because I'm still under the warranty but they don't want to do it. I will never again buy from them.
30
May
Posted by Anonymous
Horrible horrible horrible services. My 32' sanyo tv went out and i haven't had it a year but i had a warranty so i shipped it Apr 11th they received Apr 12th so everytime i call its the same excuse. Its been over a month and i haven't received my tv yet. Never again will i purchase sanyo product.
05
May
Posted by Anonymous
I will absolutely leave a comment regarding sonyo... I purchased one of your "dvd" players approximately 2 months ago because i required a blue ray to watch some of my favorite shows. I assumed that this was a great company becasue i have multiple panasonic and sanyo devices. However your device decided to just stop reading discs shortly after my purchase, not just the blue ray but any disc period. I am livid atfter the fact of reading reviews and tech support that it is a laser issue. Panasonic is what i thought was a good quality company but how dare you sell me a product that quites shorlty after purchase.
03
May
10
Apr
Posted by rmatt888
I bought a Sanyo DP55D44 TV from Walmart a little over 2 years ago. The one half of the screen has a dark shade now. I have been told that it would be less expensive to just buy a new TV. I am extremely disappointing in Sanyo and will let everyone I know about the quality of this product. Please let me know if their any options. From reading the reviews it looks like I am one of many with this problem. Very Disapointed.
10
Apr
Posted by rmatt888
I bought a Sanyo TV from Walmart a little over 2 years ago. The one half of the screen has a dark shade now. I have been told that it would be less expensive to just buy a new TV. I am extremely disappointing in Sanyo and will let everyone I know about the quality of this product. Please let me know if their any options. From reading the reviews it looks like I am one of many with this problem.
R Mattson
19
Feb
Posted by Anonymous
My Name Is Douglas Gatlin I Purchased One Of Your Antenna For Sanyo Television And The Radius On The Box Says Up To 60 Miles And I Live In A Small Town Called Caldwell Ks I Brought The Antenna Home After Buying It From Wal-mart In Wellington Kansas About A Couple Of Months Ago On The Box With The Antenna Came In It Said Sup[pose To Pick Up All Local Channels It Does Not May Be 2 Or 5 Channels At One My Television Is A 26 Inches And It Is A Good Television For Now
02
Feb
Posted by Anonymous
I purchased ur unit sanyo LED TV 32'..last 2 yrs ago....last oct.2016 it was damaged & the board was replaced under warranty...but now another problem appeared....its monitor was keep on blinking....pls advice us what we are going to do...its just 2 months after it was replaced,can i still avail its warranty?..thank you...im waiting for ur fast respose..
12
Jan
03
Jan
02
Jan
29
Dec
25
Dec
16
Dec
Posted by Scott
Sanyo,
I wanted to write to you and tell you about a very recent awful experience I had with your technical/customer support.
We bought a 40" TV for my daughter when we moved her into college 6 hours away back in August. Right from the beginning we had nothing but trouble with it. The second day we finished moving her in and now the TV seemed to be working fine all of a sudden. I saved the box just in case and told my daughter to let us know if it gives her any trouble.
Within two weeks it was not working at all, would shut off and not come back on, the picture was all little squares, the channel would not change, something was clearly wrong. Same things it was doing at first. I called technical support this past Monday evening and told them I am going to get her to come home for the holidays, she will be home for two weeks, and how do we get her a replacement to send with her back to school. He said they could send me a shipping label so I could send it back and they would send me a new one but it takes about a month, when I said that won't work an argument started. After arguing with him for a bit, he then said "well we can do a thing called Advance exchange" if I am willing to give him my credit card number, they could ship one out right away and would not charge me as long as I returned the bad one. I said "that is a good compromise, I can live with that so lets do that", he put me on hold for several minutes and came back, he said his supervisor said no, we can't that but would not tell me why. I told him to put the supervisor on the phone.
After about a 10-15 minute hold, I am guessing they were hoping I would hang up, the supervisor got on the phone. His name is BJ Jaftillana (employee # 74046), he was very rude and made it very clear that this was my problem, he was not interested in helping and offered no solutions other then me waiting a month. He did not care about helping and every compromise I offered he would say "that is not possible" The argument ended with him saying that I have to wait a month and I quote "take it or leave it" do you believe that? No customer service skills at all. I asked to talk to his supervisor and he said that his name is Czar (if that is even a real person, my thought is he probably made it up) but he is not in, but he did promise me Czar would call me first thing the next morning, he never called. I was not surprised. Did not even have the guts to call an upset customer, wow! Poor customer service appears to be a company wide problem.
The next day I called Walmart, they were awesome!!! BJ could learn a lot form them. I brought it out to them and they let me exchange it, I did not want a Sanyo because of BJ and got a nice model of a different brand. The best part was when I went back to pick out a TV there was an older couple there just putting a Sanyo into their cart. I told them what happened to me and they immediately put it back on the shelf and bought a different brand, the timing was perfect.
I explained that every product breaks or may have a problem, but the difference between a good company and a bad one is how they handle those times when there is a problem, BJ and Sanyo failed miserably.
You product is obviously poor quality and your customer service is even worse.
I know there is not a lot I can do, I stopped one couple from buying a Sanyo and have written
a few really bad reviews, I will never buy a Sanyo and as the manager in a worldwide company I order the monitors and electronics for my office, you can bet I will never order a Sanyo. I will continue to do these things because that is badly BJ and his poor customer skills upset me. All over a TV that probably cost Sanyo less then $100. Does that make any sense to you? You could have easily found a solution that would work bit refused to do so, I was very willing to compromise but BJ was not.
So at the end of it all BJ told me to take it or leave it, looks to me like I left it!
The courtesy of a response is requested, but I am guessing based on my experience so far, I will not get one.
