Posted by Jackie
Just paid my bill service is still not on can you explain why? Just spoke with Tony
Rhapsody customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from Rhapsody.
26
Dec
09
Aug
Posted by tamvk
Your Customer Service phone number does not work. I have been billed for an account I never set up and have not been able to reach anyone from your company. I am going to dispute this with my bank. I do not know how you can run a company without any way to speak to a human being on the phone when my account is being billed.
10
Jul
24
Jun
Posted by [email protected]
Well you cancelled my service on a Saturday cuz I needed to replace a lost card. I changed my account online...but you didn't reinstate my service!!! Your website is poor. Chat should be available on weekends... especially since you gave option to update my account!!but did NOT reinstate my service. Just rude! I depend on the music for meditation and relaxing.
I am soooo irritated.
18
Jan
Posted by Anonymous
I joined Rhapsody several years ago, but cancelled my membership about 2 years ago. Due to my lack of attention to looking at my bank statements, I saw that Rhapsody was still charging me for over a year. I tried several phone numbers, and none of them work. I then filed a claim with my bank. They also froze Rhapsody from my account so they can no longer charge my account. I urge everyone to do this. You don't need to change your bank account. The claim resolution from my bank said that the charges are too old for them to complete the complain. I am now out of a lot of money. RHAPSODY IS NOW A SCAM!!!!!!
17
Jan
12
Jan
08
Jan
24
Oct
20
Oct
30
Sep
Posted by Anonymous
Spent an hour trying to contact rhapsody customer support in order to change my credit card info. Dead ends everywhere. I know they were acquired by Napster, but Napster has no phone support. They advertise live chat support, but I cant find the link to access that either. What a mess! Are they not interested in getting paid by their Rhapsody customers? Guess I'll find out when my credit card is declined bc I couldn't update the info...
26
Sep
Posted by Anonymous
Hello, my name is hazel livingston, I have cancelled my subscription two months ago. But I notice today that you guys still took 9.99$ from my account...o try calling customer service but they the number is wrong ...I would appreciate if you would return my funds back.. . I have contacted my bank account alraedy...
24
Sep
01
Sep
29
Aug
29
Aug
27
Aug
Posted by Michele
I have read the comments posted here long enough to know few people are satisfied with Rhapsody and/or the switch from Rhapsody to Napster. The company's (Rhapsody's) promise that Napster will be the same service as what Rhapsody offered and what we are paying for is absolutely not true. I believe we have enough people with the same complaint to consider a class action suit. There are even FEWER selections of certain artists on Napster, instructions on how or where to save your music are obscure at best (as with Rhapsody we had a very functional library, clear instructions) even to the point of not being able to set up a playlist without interrupting the current selection playing. The very up front and center Customer Service phone number than doesn't work was the last straw for me. Those of us who paid for Rhapsody for years have taken a GIANT step back and are PAYING THE SAME MONEY. I personally am checking into Spotify and Google Music. Let them have there 34 countries - what with 10-15 people in each?
22
Aug
10
Aug
29
Jul
24
Jul
22
Jul
16
Jul
Posted by Anonymous
Help!!!! I'M getting charged twice on my Bank acct.for RhapsodyI don't have that phone any more.it was the Samsung.I have a Galaxy now and I want to keep it on there if you could please help me to cancel one of them on my Bank acct. my phone number on the other one is the same number. Could you please contact me so we can this figured out.Thank you Victoria Pain.
