Posted by Anonymous
I placed 2 orders in October 2015 that I needed to return. These orders were returned and received by Pottery Barn. I did not receive credit to my account for these returns made in October until late December 2015. I had to call customer service and your associated bank to inquire about the status of these returns before any action was taken to refund my money.. I have continued to make purchases with Pottery Barn during this period. I have always paid every bill on time and in full.. I called customer service in November to see if I could ju st pay any outstanding debit after the returns and was told I needed to pay every bill in full..
This is terrible customer service and I will not purchase anything from your store until this hSbeen resolved and even the with great caution.
I have been a loyal customer for May years and a. Very disappointed in your service.