Posted by Anonymous
Can't find a phone number to contact peoplepc
PeoplePC customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from PeoplePC.
27
Sep
22
May
Posted by Michael Dubin
When I spoke with peoplepc.com supervisor the evening of May 21, 2018, he looked into my inbox and told me what he saw without my permission, and later peoplepc sent an email warning that an employee saw or used my personal password.
I am very disappointed after being a subscriber for 12 years that an employee would endanger my privacy by his actions. Please contact me with an an explanation and an apology.
I tried to write this complaint on the Earthlink site (https://support.peoplepc.com/contact/customer-feedback.php) but got the following error message '˜ERROR for site owner:
Invalid domain for site key reCAPTCHA
Privacy - Terms
Michael Dubin
16
Apr
Posted by concerned
I recently had to call tech support to have my checking account information changed due to someone stealing checks from me. my person that I talked to was very rude and got mad because he insisted I had to have 12 numbers in my checking account I only have 6. After I called the bank and called the tech support number back, I got to talk to a very polite young lady who took my 6 digit number and was very helpful. THANKS
10
Jan
05
Jan
Posted by Anonymous
My brother has peoplepc email. He has been ill for more than a year. He is trying to get into his email. He entered the last password he remembered and was sent a code to the email he can�t get into. He wants to read the mail he has. I am his sister. Contact me at with instructions or number he can get help from
Thanks
Charlene
16
Dec
Posted by Anonymous
My parents received a red note on their computer that said that PeoplePC had been hacked. They provided a phone number to call. My dad called the number and was told his computer was hacked. They asked him a lot of questions and knew certain information. His computer went down for a while and now is back up. I'm very concerned that this is some kind of scam. Anybody else have this happen recently. When I called PeoplePC but they could not help without credit card info. Thank you.
03
Mar
19
Mar
Posted by [email protected]
I have used this service for over 10 years and loved every min of it. The customer service was great this morning and very kind when i needed to cancel my service. Yes they as you for your information to verify its you...DUHH its the 2014 year and people are hacking peoples accounts every day....so if you get upset at them for verifying your information your stupid. thank you again people pc and people pc customer service
06
Oct
Posted by Brownie
TECH SUPPORT STINKS - COST ME $96.00!!!
I called Tech support because I couldn't get online at all. The Support Tech told me to try a couple of things and still no luck. She said she tried everything available and that the problem was my phone line. I told her all my phones work and that wasn't the problem. She insisted it was. What was I supposed to do? I'm not a tech specialist and I needed internet service. I called the phone company and they sent someone out to check my phone lines. Because the problem wasn't caused by their equipment I was charged $96.00. The repairman said he'd look at my computer since he was charging me $96.00 and said the tech I spoke to only had me remove the old modem info in one place. It was showing up in two other places. Tech Support stinks.
10
Apr
18
Dec
Posted by Anonymous
Called to close my account and they couldnt access my acount because it had my old card number on it and i couldnt remember the last 4 digits. Faught with the guy for 10 min then he tells me i can give him my password. I was on the phone for 30 mins just to cancel my accout and 25 mins was fighting with the non english speaker on the other end of the phone. Worst service and comunication i have ever had.
17
Oct
Posted by bgardner
I am on hold right now again for the third time trying to cancel and all I got is hold music....now I got Chris hopefully he can help me it is hard to understand him (no one speaks good english and they work in Cust Serv Call Center.....Yeah Chris has successfully cancelled this service and I got credit for this month....Thank you
06
Jul
Posted by Paul
I closed my Peoplepc account in February, now in July they have turned me over to a collection agency claiming I owe them for 3 months of service. They claim they sent me past due notices to my closed account mailbox.... Duh, yet did not send any notices to my USPS mailbox at the top of my driveway.
The many alleged customer service people I spoke to at 800-736-7537 told me they couldn't do anything about it because the collection agency had it now.
This is how I am treated after 10 years of using their service.
22
May
Posted by ssh49tn
I closed my account in March, & this week they took out a month's payment, which overdrew my account. My bank said to try to call the company & tell them to refund the money, but if they didn't then I have to file a protest with the bank. Guess which one I'm going to do? Especially after reading all the comments on here!
25
Mar
Posted by kayelbe907
This is unbelievable! that a company can take money out of peoples accounts every month! after these people do not want and are not using there service any longer ! How many millions of dollars is peoplepc made on this scam..Wow ! Something must be done I have been trying to get them out of my bank account for years !I tried again today ,,NO after this big spill on live chat ..and how they were going to resolve this problem ,,,um no live chat isnt authorized to close my acct ! ..I said no its been cancelled years ago ..No, the guy tells me i do have a active acct.!!to call 1-866-772-6277 ..This has to be against the law!!
08
Mar
26
Feb
Posted by dan in Texas
Cancel People PC if you have it. I got a call from People PC offering to "save" me money by paying annually instead of monthly for the "same" services. They lied - my services were significantly changed. When I challenged them, they said the attendant had "notes" stating they told me they were changing my services. I asked them to listen to the recording of the conversation - they refused. I cancelled - so should you!
29
Jan
Posted by Anonymous
WARNING - If you have PeoplePC cancel your service as quickly as possible, remember to get a reference number. These people are SUPER Scam artists and someone needs to exposure their game. Just received collection notice of non-payment for services due. After explaining to "Amber" that I have auto-pay and this should not be an issue she contined to assert that I didn't pay for (2)months so my PC account was closed. Dah...AUTO-PAY what is your problem, none of my other bills which are on that same account have not been paid. Asked to speak to a supervisor who continued with the same party line. I was told that they attempted to reach me through my PC email but I never responded...ah I haven't looked at that mail account in over 3 years as I use HOTMAIL which has more options and much more relible. I asked why they didn't attempt to contact me at the alternate email address which was given when I signed up - there is nothing listed you must not have given one, not so I used my HOTMAIL email address...one excuse after another. I'll pay the (2) months service charge plus the $10 Debt Collection fee. But believe me PeoplePC is now on my list to bad mouth to all I know...
14
Jan
25
Jul
Posted by Anonymous
I called to cancel this internet service in Jan., 2011. My computer had crashed and I was not going to replace it. I have called three times since then and they are telling me that I did not call but one time and I did not cancel my service. Instead they gave me a month free. Alot of good a free month is going to do me with no computer! Dial-up is slow but I could not get any other type of service where I live. The service was fine, but trying to get it discontinued has been my one free month has cost me $64.00....
Not so good.
01
Jun
Posted by damiam
Wow...wish I would have read all this sooner,but..
I cancelled service for the third time today. The first time I did not get ref.#. The second time I did. So when I called today to dispute the recurring charge, I was told that we never cancelled initially. When I provided the "supervisor" of the reference# he said that we had actually cancelled 3 weeks after what we recorded. Really? Now your memory comes back, you liar? You just told me I didn't cancel. So they DID have some record of our cancellation yet refused to stop taking our money.
Call your bank. Talk to claims dept and unauthorize the auto-withdrawal. At that point, if you get charged again, you should take it up with your bank.
Peoplepc=unethical and illegal
09
Apr
08
Apr
Posted by Anonymous
Agree with the comment that PeoplePC sucks! Called to cancel my service and the rep I spoke to would not or could not understand what I was telling her. If the reps understood English instead of reading the printed procedures, it would be beneficial to the company as well as their clients. Hopefully I will not have to deal with this company ever again! Advise to those who currently have service with this company----CANCEL NOW!!! It's worth paying more to advoid the headaches & frustration.
