Find the latest PG&E news related to customer service below. We do our best to screen the news provided here for relevance and accuracy, but the links to articles found here are from 3rd parties so occassionally less pertinent materials get published. Please feel free to contact us to report other relevant articles, or to let us know of any material that should be removed.
Transmission lines and wind turbines in the delta area outside Rio Vista, Calif., on Wednesday, September 21, 2016. Pacific Gas and Electric Co. spends hundreds of millions of dollars each year repairing and upgrading its electricity transmission ...
The PG&E map many people Googled in search of early updates on Friday's power outage only offered updates for one customer, a single location in the Outer Sunset. A large power outage leaves over 90,000 customers without power in San Francisco on ...
The last remaining lawsuit over the lethal 2010 San Bruno pipeline explosion moved close to resolution Friday when a judge gave preliminary approval to a $90 million settlement of claims by Pacific Gas and Electric Co. shareholders against the utility ...
Crews battle a massive fire following a PG&E pipeline explosion in a residential neighborhood in San Bruno, Calif. September 9, 2010. (Mike Koozmin/2010 S.F. Examiner file photo). By Examiner Staff on April 21, 2017 3:57 pm. Facebook · twitter ...
The future of California's last remaining nuclear power plant fell to the hands of an administrative law judge presiding over a sparse, fluorescent-lit courtroom in San Francisco on Wednesday, as hearings began for PG&E's application to close the ...
... including gas, electric, water and fiber optic services. Underground Service Alert (USA) North, which operates 811 in PG&E's service area, created 811express.com to reduce demand to the 811 call line and provide a convenient way for the public to ...
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A 12-year-old boy who was struck and nearly killed by a 75-foot tree that fell on his tent at a San Mateo County park can sue Pacific Gas and Electric Co. for allegedly failing to inspect trees near its power lines at the park, a state appeals court ...
... workers in an attempt to get inside customers' homes, sending emails to utility customers asking them to make suspicious payments online and making calls from supposed Customer Service representatives asking for payment information over the phone.
And phone scammers are posing as PG&E Customer Service representatives asking for payment information over the phone. PG&E says if you receive an unexpected visit, call or email do not click on any links instead give them a call to make sure it's legit.
... door-to-door posing as PG&E workers in an attempt to get inside customers' homes, sending emails to utility customers asking them to make suspicious payments online and making calls from supposed Customer Service representatives asking for payment ...
Pacific Gas and Electric Co. has agreed to an $86.5 million penalty to settle allegations that the utility engaged in improper backdoor communications with state regulators in the wake of the deadly San Bruno pipeline explosion. While the agreement ...
SAN JOSE (CBS SF) — Residents in a San Jose neighborhood woke-up in the dark Thursday after a PG&E power vault erupted into flames, officials said. Crews initially responded at about 6:30 a.m. to the 2000 block of Brushglen Way on a report of a fence ...
“Cannabis is a legal crop in our state, like almonds and tomatoes,” said Deborah Affonsa, vice president of Customer Service at PG&E. “Agricultural growers now will be eligible for the same rate and energy efficiency programs as farmers of other crops.”.
SAN JOSE (CBS SF) — Fire units and PG&E crews are on the scene of a gas leak on Pettigrew Court that has forced the evacuation of two homes Wednesday morning, according to authorities. The call regarding the incident came in just after 10 a.m. when a ...
Enjoy the sunshine while you can: Snow and more rain could be on the way to San Luis Obispo County. A fast-moving cold front — brought on by a cold upper-level, lower-pressure system and upper-level winds — is forecast to cause temperatures to dip as ...
“Cannabis is a legal crop in our state, like almonds and tomatoes,” said Deborah Affonsa, PG&E's vice president of Customer Service. “Agricultural growers now will be eligible for the same rate and energy efficiency programs as farmers of other crops.”.
Agricultural growers will now be eligible for the same rate and energy efficiency programs as farmers of other crops," said Deborah Affonsa, Vice President of Customer Service at PG&E. PG&E customers are eligible for agricultural energy rates if they ...
Pacific Gas & Electric Co. customers can expect to see an average 12 percent increase of their electric bills due to a change in rates that kicks in this month, ...
“We understand that any change to the way our customers are accustomed to being charged for energy may cause some questions,” PG&E Vice President of Customer Service Deborah Affonsa said in a statement. “We want all of our customers to know that ...
"We understand that any change to the way our customers are accustomed to being charged for energy may cause some questions," PG&E Vice President of Customer Service Deborah Affonsa said in a statement. ... Plane Crash; Disney Movie Held Hostage: Patch ...
A graphic prepared by Pacific Gas and Electric Co. shows routes of proposed power lines through the area northwest of Santa Maria and parts of southern San Luis Obispo County, which PG&E officials announced Monday had been put on hold. prev. next.
“We understand that any change to the way our customers are accustomed to being charged for energy may cause some questions,” said Deborah Affonsa, vice president of Customer Service for PG&E, in a prepared release. “We want all of our customers to ...
Steven Ansley was upstairs when he heard his wife, Susan, scream. She wasn't hurt — at least not physically — and she was in no imminent danger. The source of her shock, it turned out, was the $503 Pacific Gas and Electric Co. bill she had just ...
Any customer who questions the legitimacy of someone claiming to be a PG&E employee or contractor can call the utility's Customer Service line to verify an appointment or PG&E's presence in the area. The inspectors will not enter the customer's home ...
A row of tall white boxes by the side of a Sierra foothills highway could represent a key piece of California's future electric grid. Made by Tesla, the boxes contain thousands of battery cells — the same cells that power Tesla's luxury cars. But at ...
As PG&E refines its plans for a new transmission line that could run through much of San Luis Obispo County, including Edna Valley, the utility company also has submitted a proposal to build a smaller, lower-voltage line in Paso Robles, with NextEra ...
Pacific Gas & Electric Company says it will soon start linking its downtown San Francisco headquarters to an earthquake early-warning system in an attempt to ensure the safety of anyone inside its 34-story building. The program will eventually extend ...
Pacific Gas and Electric Co. crews fanned out across eastern Folsom on Friday to detect and repair leaks in natural gas lines. A vacant lot at the corner of East Bidwell Street and Oak Avenue Parkway served as a staging area. Brandi Merlo, a PG&E ...
Power has been restored to all customers affected by an outage in Morro Bay and Cayucos on Friday evening, according to PG&E. The outage was reported about 5:15 p.m. and affected several thousand customers, according to PG&E outage information.
Pacific Gas and Electric Co. caused “great risk to the public safety” when it violated pipeline safety laws and obstructed the investigation of the 2010 explosion that destroyed a neighborhood in San Bruno, a federal judge said Thursday as he fined ...
A small army of utility workers in blue vehicles are monitoring and fixing a gas regulator over pressurization problem Thursday in Folsom. Pacific Gas & Electric Co. detected a high-pressure problem at a gas regulator on Wednesday. The utility took the ...
SAN FRANCISCO – A federal judge on Thursday sentenced California's largest utility to pay a $3 million fine and run television commercials publicizing its pipeline safety convictions as punishment in a criminal case stemming from a deadly natural-gas ...
Pacific Gas and Electric Co. submitted a proposal to the California Public Utilities Commission for projects aimed at accelerating widespread electric vehicle adoption and combatting climate change. For the seven proposed projects, PG&E is requesting a ...
The scenic hills of Edna Valley are known for wines and vines, but something new could soon appear on the hills: more power lines. PG&E is in the early stages of proposing a massive transmission line project that could potentially add 230-kilovolt ...
PG&E has launched a new Clean Fuel Rebate initiative for its customers in the US. Ford C-MAX Energi. Starting now, PG&E customers can receive a $500 rebate for both being a PG&E consumer, and also owning an electric vehicle. The California utility's ...
PG&E Corporation (PCG - Free Report) announced that, along with its subsidiary Pacific Gas and Electric Company, it will implement certain changes to streamline its existing operations. Its primary aim is to reduce the workforce, maintain affordability ...
A power outage that affected thousands of customers in Morro Bay and Los Osos on Tuesday evening was caused by a damaged power pole, according to PG&E. As of 8:21 p.m., PG&E said 293 customers were without power, which was expected to be ...
SAN FRANCISCO (AP) — California regulators have issued a $5.45 million citation against Pacific Gas & Electric Co. after they say the company used contractors who lacked required qualifications to conduct corrosion inspections on the company's natural ...
California utility regulators on Friday slapped Pacific Gas and Electric Co. with a $5.45 million citation for using unqualified workers to perform roughly 500,000 inspections of gas distribution meters and the lines leading into them in the wake of ...
SunRun installers Brandon Anderson and Will LaRocque prepare to install one of 28 Q-Cell panels on a home on Friday, July 15, 2016 in Sunnyvale, California. SunRun installers Brandon Anderson and Will LaRocque prepare to... Pacific Gas and Electric Co ...
PG&E said 29 customers in San Luis Obispo were still without electricity Thursday night following a power outage. Almost 3,000 were without power for 52 minutes after a tree made contact with a utility line in the stormy weather, PG&E said. The outage ...
To meet its corporate objectives involving safety, grid reliability and Customer Service, PG&E's Grid Managers and Sub-Station Automation & Engineering Groups (Engineering, Planners, Operations, Control Center Dispatchers, Asset Management) must be ...
Pacific Gas and Electric Co. unveiled Tuesday a telemedicine kiosk in its downtown Fresno office that will connect sick employees with a doctor in minutes to talk about their symptoms and get a diagnosis and treatment. The virtual kiosk, a desk with ...
SAN LUIS OBISPO, Calif. (AP) — Pacific Gas & Electric has agreed to pay $85 million to neighboring cities and a school district affected by the closure of the Diablo Canyon nuclear power plant, the California utility announced Monday. The state's ...
FRESNO, Calif. (AP) — Utility workers in Fresno have rescued a cat that was stuck atop a 45-foot-high power pole for nine days. The Fresno Bee reports Pacific Gas and Electric Co. line workers on Tuesday retrieved the black and white, big-boned cat ...
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"If a person claiming to be a PG&E employee or contractor shows you his or her identification and you still feel uncomfortable, call PG&E's Customer Service line at 1-800-743-5000 to verify PG&E's presence in the community," Menniti said. "Inspections ...
San Francisco has enrolled tens of thousands of power customers in a renewable energy program since May in competition with PG&E, but the big question now is how fast The City will enroll the remaining hundreds of thousands of such customers ...
"Look out for caller ID's technology allows scammers to change their caller id so it looks like it's coming from pg and e and its coming from our Customer Service number," said Moreno. If the call seems suspicious in anyway you're asked to report it to ...
