Money Magazine customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Money Magazine.

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Viewing Money Magazine customer service reviews 26 - 41 out of 41
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14
Jun

Posted by Anonymous


on 6/14/14 at 7:51AM

Have a question and have no idea where to post it so am using this 'forum'....I'm a subscriber but do not like the idea of 'automatic renewals;.........unless I've misunderstood, if I renew it'll be renewed automatically, but I can contact you anytime to change/stop.....this is not acceptable to me as many other magazines have the same feature, but then notify you of the upcoming renewal time and then give you the option to continue or cancel. as I said, this may be the same thing you offer but I did not understand it that way; the wording leads me to believe this is different than the example I gave. Why should a subscriber have to contact YOU to change it, when you are able to let the subscriber know the renewal time is up? thanks for your reply........'

15
May

Posted by Anonymous


on 5/15/14 at 10:54AM

I called Money Magazine Customer Relations to stop sending their Magazine since I never ordered. They said they needed my credit card to see if they can locate any account with my name. They took 2 of my credit card numbers---after a lengthy wait--they came up with nothing. I asked for their clearing house--they could not give me that name. They apologized. I told them I was concerned that they have my credit card numbers.They assured me nothing will happen. Just letting the public know. Be careful with Money Magazine...How can they not know how to stop their magazines from being sent? I will not post my email address nor name.

18
Jan

Posted by Anonymous


on 1/18/14 at 10:52AM

You have begun taking money from my checking account without my authorization for a paid subscription I did not order.

Please stop taking the money aand return what you have taken.

Thank you.



Philip O'Keefe

16
Dec

Posted by Anonymous


on 12/16/13 at 8:22AM

Money Magazine sent renewal notice and shame on me for not checking,but I paid them in Jan. 2013 and again in June 2013 for the same 1 year subscription! They are not only subscriptions that keep billing you and taking your money even if a renewal is not due. I'm letting them all run out.

10
Sep

Posted by Anonymous


on 9/10/13 at 7:59PM

I called the customer service number; pressed #4 and was taken care of immediately. (Was missing pages in the magazine and was told a replacement copy would be sent out the next day.)

26
Aug

Posted by whybuyit


on 8/26/13 at 11:23AM

The representative did not understand ENGLISH! I repeated my question over and over and finally gave up because she kept giving me answers that proved she had no idea what I was asking about. I asked for a manager which she told me was unavailable. TERRIBLE customer service. I think I'll buy Fortune magazine instead. The company needs to learn to focus some MONEY on its customers.

05
Jul

Posted by Kayce


on 7/5/13 at 2:14PM

I didn't ask for an issue or a subscription offer. Why are you wasting the paper? Customer service doesn't exist with you - can't get a LIVE HUMAN on the phone. How dare you, Money Magazine?

21
Jun

Posted by Anonymous


on 6/21/13 at 12:14PM

On-line customer service is a waste of time. No answer provided.

20
May

Posted by Anonymous


on 5/20/13 at 10:16PM

You supposedly offer a download to tablet for print subscribers. I put in my address and account numbers and then it wants my credit card number to verify what country i live in. Really. You send me the mag every month so i assume you know what country i live in. I guess it would be nice to have the tablet version but you make it to difficult for no reason that is obvious to me.:-(. Keep your app! When you truly have your customers in mind let us know.

21
Feb

Posted by Anonymous


on 2/21/13 at 12:10PM

Number worked perfectly, and #4 got me to a live operator in a few minutes. Unfortunately, the operator must've been tired or bored because she kept yawning.

06
Sep

Posted by Anonymous


on 9/6/12 at 1:09PM

I just hit 4 for customer service and then hit 0# a few times and got a person in the US. She was very helpful and got everything straightened out in about 5 minutes. I have good customer service.

14
Nov

Posted by Anonymous


on 11/14/11 at 1:42PM

I had a problem with my subscription. I had no success on line. I called and received help from a representative in India. I asked to speak to someone in the United States but he insisted he could help. No offense but I prefer to have my problems solved by honest working Americans. He tried to help but eventually placed me on hold to speak to someone. It was an American and she handled my problem. Please don't outsource. Hire Americans to handle our problems.

20
Sep

Posted by Anonymous


on 9/20/11 at 1:56PM

they use a 3rd party outfit called synapse that sucks you in with a cheap rate and then automatically renews yr subscription at full rate. Tried to cancel and after an eternity of waiting they can't find my subscription or cancel it......avoid this pack of thieves.....

17
Mar

Posted by Unhappy


on 3/17/11 at 12:30PM

I subscribed to Money Magazine in November. I have not received an issue in more than two months as of today, March 17. Trying to reach you via e-mail to your website has proven to be a waste of my time. The week before last, I received an automatic response that indicated I would hear within two business days. A full week passed w/o my receiving a response, so I submitted again, March 11. Four more business days have passed w/o a reply. WRETCHED! Why don't you provide a USPS mailing address that is easy to find? How can I write to your customer service when I don't have a copy of the magazine at hand? You folks are wasting my time, not a good omen for me to resubscibe. In fact, I may even consider cancelling my current paid subscription. Any comment?

24
Oct

Posted by Anonymous


on 10/24/10 at 8:47AM

TERRIBLE!!! I signed up for a free subscription to get a taste for the magazine but didn't like it. So I canceled within the time period they required. Then they have the NERVE to send me a COLLECTION NOTICE three months later. This magazine has poor advice for those serious about building wealth. The only thing worse is their customer service. PLEASE PLEASE AVOID THIS MAGAZINE.

07
Jan

Posted by Anonymous


on 1/7/10 at 8:37AM

Customer service for Money Magazine is AWFUL!!! Have had nothing but problems renewing my gift subscription and after 4 phone calls and multiple emails, they STILL can't get it right. I will be cancelling the gift subscription and getting them something else.... if these people can't even get an address right, I sure wouldn't trust them to offer financial advice!!

Viewing Money Magazine customer service reviews 26 - 41 out of 41
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