MetLife customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from MetLife.

Leave a Comment
Viewing MetLife customer service reviews 26 - 46 out of 46
« Previous
11
Apr

Posted by Anonymous


on 4/11/12 at 11:57AM

I have had my home and car insured through MetLife for several years. Recently, I moved and rented out my home which I had been living in and which is totally paid for. I wanted to change my homeowners policy to a landlord policy. My agent told me that the premium would now be about $200 more than before since there was something wrong with my credit, but couldn't tell me what exactly was wrong. My credit is the best you could have and always was and still is. I was very upset because I thought someone had stolen my identity or something awful like that. I had to go through all my documents and do all the footwork to prove to them that there was absolutely nothing wrong with my credit. It took them months to get back to me and change that policy to a landlord policy. I never got an explanation nor an apology. I was in the middle of a move when this happened and it was extremely stressful. I am thinking of going with another ins. co. next time.

22
Feb

Posted by Anonymous


on 2/22/12 at 6:53PM

My name is Mary Masters. My claim number is JDB953254T. I am very pleased with your customer service. Although we had 3 different Claim Adjusters during our process, everyone we dealt with was professional and efficient. I would like to particularly acknowlege RebuildEx for the outstanding job they did. Our Estimator, Chris Lyons was awesome! He is professional, detailed, and all about customer service. I encourage you to continue using RebuildEx and specifically Chris Lyons for your claims. Thank you for making our unfortunate circumstance bearable. We are happy we are with you.

06
Jan

Posted by Anonymous


on 1/6/12 at 3:16PM

Bad customer service. A company this size and you can't pay by phone???????? This is 2012!

06
Sep

Posted by Anonymous


on 9/6/11 at 11:39AM

just spent 14 minutes trying to get a benificiary change form that has more than 4 spaces on it. They willprobably mail me 6 of them. where are the live people when you know what you need is not programmed with the computer lady ?

18
Aug

Posted by Anonymous


on 8/18/11 at 9:58AM

Last night at about 9pm my wife received a rather suspicious phone call. The person asked for me by my first name, middle initial, and last name, and address. He claimed he was calling in response to an online request from me asking about CD's, and annuities. I have never done such a thing. When my wife asked for his name, his companies name, and his phone number, he hung up on her. Is this a scam?

29
Jun

Posted by Anonymous


on 6/29/11 at 10:25AM

Keeps hanging up on me! I want to add a driver to my policy - how the heck am I supposed to get a person to answer ... ?

21
Apr

Posted by Anonymous


on 4/21/11 at 11:58AM

Finally got through to a person. What a process just to get a question answered! But the 0 and saying operator worked.

31
Mar

Posted by Anonymous


on 3/31/11 at 8:25AM

Your customer service department is the worse I have ever encountered. I work with a lienholder company, and this morning called three times. I was transferred to a "specialist" and when that person came onto the phone (twice), they could not hear me. I spent at least 30 minutes going through the process and never received the information I needed.!!!

11
Mar

Posted by Anonymous


on 3/11/11 at 3:22PM

Horrible contact service. I work at Handy Chevrolet in Saint Albans Vermont, and could not get through for what seems like forever. Still on the phone trying now!!

11
Mar

Posted by arkgranny


on 3/11/11 at 2:47PM

Had to contact MetLife for assistance today as my agent wasn't available. Customer Service agents (2) were very knowledgeable and provided the information I needed right away.
Thank you MetLife!

01
Mar

Posted by jpen


on 3/1/11 at 11:09AM

A terrible voice menu system. Saying operator over and over did not work (as suggested in previous post). You can't say your choice before the system gets through with its entire statement; it'll only say it doesn't understand and begin the entire thing again. However, the agent I finally got to was very nice and helpful.

03
Jan

Posted by oyVey


on 1/3/11 at 10:50AM

Horrid, transferred three times each time on hold for an unbelievable amount of time. I'm switching companies as soon as I can.

22
Oct

Posted by [email protected]


on 10/22/10 at 4:17AM

first called on 10/01/10 reg. a life ins. policy, still havent rec. proper forms, incorrect forms from another fam. mem. came instead, they wont give out any info over phone-worst cust.service we've dealt with
regarding settling fathers estate at this time of grief-have contact the CT INS commisioner for assistance

19
Oct

Posted by Kedi


on 10/19/10 at 11:34AM

It's a pain to try to get connected properly.
You initially have to give too much info. just to get some info about filling out a form re beneficiaries, cont. owners, etc.

once you get connected to a live person, then I can see that you must give the info. listed above.

10
Sep

Posted by jackie2145


on 9/10/10 at 8:03PM

well metlife is nothing but criminals scamming people out of money. i had my insurance with the hartford for more than 25 years now until metlife took it over the first of 2010. i never recieved a letter nor call about the change. my daughters have called metlife several times but never got the problem resolved. i have not recieved anything from metlife until july 2010 stating that i needed to pay 164.64 by july 21, 2010 or my insurance would lapse. well i send them a check for the 164.64 and they cashed it on july 20, 2010. but then after the check cleared they sent me a letter date august 28, 2010 stating my policy was lapsed and had lapsed since march 31, 2010 which i was unaware of until this week. please feel free to contact me at [email protected]. thanks for your time, a very upset customer of metlife. jackie

01
Sep

Posted by Moe


on 9/1/10 at 7:57PM

In reference to Group Annuity Contract # 029780, I am very dissatisfied with the service that I have received toward the commencement of my annuity on September 1. I have contacted the Customer Response Center 3 times and feel that I am getting the runaround. On July 26th, I notified the customer rep (Megan) that the package received contained the incorrect marital ststus. I was advised not complete the forms and a new package would be forwarded to me. I contacted Megan on August 9th to notify her that I had not received a new package. I was informed that the new package would be sent to me that weekend. On August 23rd I contacted Megan and was informed that the new package was mailed to me on August 16th. As of today, September 1, I have yet to receive a new package. The current package I have, which indicate a single marital status, could have been changed by me and forwarded to you folks. The spousal waiver for my wife would have been completed by her and notarized. I am solicting your assistance in expediting my annuity proessing. I can be contacted via email at [email protected].

Thanks in advance.

04
Aug

Posted by Anonymous


on 8/4/10 at 1:53PM

I have called 3 different numbers for a total of 30 minutes. All of the calls are routed to the same RECORDING with the message that Metlife is anxious to serve you then it hangs up!

29
Jul

Posted by Anonymous


on 7/29/10 at 3:10PM

(July, 2010) My statement had my maiden name on it ( and it wasn't even spelled correctly!)...had to contact my rep, who never called back. Then I emailed him, and he told me to call the customer service myself. It took a while, but the service line was helpful (slow, and had to give my info 2X). But it was still faster than actually working with my rep! Sad...*sigh*

26
Apr

Posted by Anonymous


on 4/26/10 at 7:50AM

I've been waiting for 2 weeks to get a letter to change the beneficiay. customer servive is a joke.

22
Jul

Posted by bxb


on 7/22/09 at 8:41AM

It is so frustrating trying to reach someone at metlife. They must not have enough peop0le to handle the calls, but they sure know how to collect your money when it is due..

19
May

Posted by lifer


on 5/19/09 at 2:28PM

Life insurance customer service is pretty bad. The phone reps apparently only have first names and don't know who their managers are. Contacting them by email, they say they will respond in 1-2 days - I have been waiting 2 weeks.

Viewing MetLife customer service reviews 26 - 46 out of 46
« Previous

While You're Here...
  • Add new companies
  • Update listing information
  • Rate a company
  • Leave your comments
  • Link a YouTube video