Posted by Valerie
I came to the Mac store in Macy's Eastridge in San Jose and there were no employees for over 10 minutes
MAC Cosmetics customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from MAC Cosmetics.
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Oct
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May
29
Jan
Posted by SHARON HUDSON
My daughter made an appointment for a facial today at Wolfchase Galleria Mac Store by phone on 1/28/18. However, we made it to the store for her appt and was told that she did not have an appt. The customer service rep was not wearing a badge and wouldn't give me her name and the manager Natasha would not come down to even assist me and my family. A sales Manager came down and her name is Lei trying fix the problem. I came back to my office and searched for the corporate number myself to complain and let them know how the employee and manager are treating the customers.
28
Dec
Posted by Disappointed in Mac Online incom
So disappointed my order was incomplete. I ordered 4 lipsticks and received 3. I will never ever order Mac online again, what a royal disappointment. The box was beat up and shotty looking, just thrown together like trash.
I called to let mac know and it will be another 5 days before I see my product, yet you charged me already.
I�m going to see if can get this message to corporate so they know what crappy service mac provides in their warehouses and online orders! Definitely no quality assurance with Mac online!
