Posted by Anonymous
Horrible customer service from the LifeTime Spa manager Jill Kunik, who is very rude, has very poor customer service skills, hangs up on customers. Ignorant General manager Gino Santia. I have left two messages with him two days ago and he has never responded. I would expect exceptional customer service from a club like LifeTime Fitness, but to my disappointment I came across just the opposite. They charge high price for the monthly membership, raising membership fees every year, but yet the club is dirty, some machines/equipment are not functional and not working. I had called the Corporate office for assistance and received zero support. I was told they support the clubs. What about the customers??? Very highly disappointed in LifeTime Fitness in Shelby Township location, MI.