Lifetime Fitness customer service

Lifetime Fitness is a national chain of premium lifestyle fitness centers. Many of their facilities have salons, indoor/outdoor pools and food courts. Lifetime Fitness offers phone support for their customers.

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Customer Service

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Phone: 952-947-0000

  • How to reach a live person:
    • Direct line to Lifetime Fitness corporate headquarters
  • Hours of Operation:
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  • Email:
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  • Customer service link:
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  • Description:
    • The number above is to the corporate office for Lifetime Fitness. Questions such as cancelling or billing should be directed to the specific club.

User Reviews

13
Aug

Posted by Anonymous


on 8/13/22 at 4:27PM

I wanted to take the time to tell you of an amazing employee who was so very friendly, helpful and knowledge in all areas of Lifetime. Her name is Tiffany Ecklein. After giving us all the necessary information we needed to sign up in your new location in Palm Beach Gardens, Florida she gave us a great tour of your facility. I just wanted you to know she is the face of your company and represents you very well! You are lucky to have her in your employ and hope you recognize her for all of her wonderful qualities!! Thank you, Robin

01
Jun

Posted by Anonymous


on 6/1/22 at 6:53AM

I am disappointed in some things that have changed since Covid. For example charging)50 for a visit of a guest is way out of line. In the past I could use my guest passes for that and would occasionally take my grandchildren. It is no longer affordable. The price to bring my two grandsons and daughter for one day is just shy of a membership for a month. Thats insane!
I also don't like that you have made GTX so rigid that those of us who have used that class for years now find it too rigid and boring. The instructor doesn't have the option to vary the program to clients needs. Previously we could use the bosu ball, the foam rollers, do a circuit that included the back stairs, use the rowers and ski machine and occasionally do some boxing. We could make it a game using cards along with the workout. In short, the instructor was allowed to get creative and make working out fun instead of a chore. Your instructors know their clients and know what they need from being on the ground working with them. Some stranger who happens to be in an office position does not know what the client wants or needs. You are making changes that are making the club one size fits all and one size doesn't fit all. My gym buddy group is not happy with you. My instructor is very knowledgeable. You are not!

13
Mar

Posted by jin


on 3/13/21 at 8:43AM

My family has been members since 2007 , Lots of frustrations with the management at Berkeley Heights New Jersey . I am downsizing to one family member now. I waited for 2 hours from 8.30 to 10.21 this morning to pay the dues after last month payment was messed up still there is nobody that's trained to take payment. This is just one of the incidents that shows unprofessionalism and bureaucracy that does not serve its members right.

09
Nov

Posted by Edwin


on 11/9/20 at 11:45AM

I have been a member at your Indianapols North Meridian location for 11 years. I have had to bring to the attention of the front desk people twice now about people standing around just talking and not wearing their masks. This past Saturday morning there were three people who had been standing around for quite a long time right by he machines I need to use and the front door way before I finally had to ask...." Should you three not be wearing masks?".

I'm tired of it. I'm 62 and in great health. I have people counting on me to take precautions and to stay healthy. You've got some smart aleck premadonnas in there that think they own the place and don't wear masks while they stand around and visit. Like there better than everybody else. If it happens one more time I'll call the Board of Health, Govnors @Covid Task Force, and or the media. I hope you don't t need to shut down again because your people are to stupid or cowardly to stand up for your own rules. If I can't go n there and be safe then nobody will!!

13
Dec

Posted by A Very UnHappy Member


on 12/13/19 at 9:36AM

I was a Lifetime Member for 18 years. Despite my loyalty and exemplary stays/behavior, I was treated in a very unprofessional manner at the Rochester Hills and Troy Michigan Lifetime locations. Items were removed and broken from inside my locked locker. A very expensive purse was destroyed. My drinking water was also tampered with and my vehicle vandalized while in the parking lot. Both places were involved in a "Sociopathic Game" and series of exercises. Other Lifetime members were involved and spearheaded the effort. It is very disappointing, unprofessional and unacceptable.

View all 83 Lifetime Fitness customer service reviews »
Customer Service Ratings

Based on 89 votes.

2.7

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Corporate Office

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Hours of Operation

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Lifetime Fitness customer service news
Lifetime Fitness Series Kicks Off In Atlanta

The 2015 Life Time Fitness Atlanta Open, PSA Challenger 10, kicks off the 2015 Lifetime Fitness series on Thursday February 5 with some superb looking fixtures in store for spectators at the Life Time Athletic Club in Atlanta. Karim Ali Fathi is seeded ...

Coming Soon: Reston's Lifetime Fitness

Construction is well underway at the Lifetime Fitness at 1757 Business Center Dr. in Reston. The club will open an on-site sales center next month. There is already a sales website here. Visit to find out more about Lifetime's offerings. The 114,000 ...

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