Read the reviews below to see the experience other people have had when dealing with customer service from Husqvarna.
The worst company to seek support. Once you purchase an item, Husqvarna is has your money and is done with you. A bottomless put to throw money in. As long as you don't expect support nor do you expect your product to work without a bucket full of money to pay repair bills (which are numerous); husqvarna is great.
By Far The Worst F##king Company I've Ever Had To Order Or Get A Hold Of... The Worst At Full Filling Orders Or Try To Talk To Someone... I'm Getting A Hold Of The BBB And I Hope They F##k You Worse Than You F##ked Me... I'll Never Buy,own Or Even Work On Any Husqvarna Again... Shi#ty Company That Does Not Take Care Of Their Customers...
evidently your customer NOservice has'nt changed. trying to find info on yta transmission to no avail. now tjey say there is'nt any authorized repair centers in the Atlanta area. I stand here with a $1600.00 mower that I bought from an auth. dealer that I cant use or sell.
I am totally appalled with the Husqvarna Customer Service phone and on line help they offer. I have failed to speak to a human person or find a web site that actually helps you. For a giant company like Husqvarna, I feel there customer support policy is; we will manufacturer the product, sale it to you and you figure out how to get it repaired. I called one of their recommended repair shops and the only help I received was I had to bring the Lawn tractor into the shop at a pick and delivery fee of $80.00 plus parts and labor. No verbal technical support unless you pay for it. JOHN DEER hear I come!!!
I purchased a ST330 snow blower with what they claim has hand warmers. Could not feel any heat and contacted my dealer who said they are working, but with a bare hand couldn't feel any warmth. He stated they are "warmers" not heaters. A full throttle they showed a temp of 91 degrees. Hey, our body temp is 98.6 so how is 91 temp going to warm my hands, Customer Service stated the warmers are manufactured to be 80 degrees, even worse then the measured 91! Our snowmobile hand warmers produce enough heat to keep our hands warm, even at low or medium settings in our Minnesota environment at temps of 21 below zero. So far cannot find anyone at Husqvarna who has an answer, other "than 80 degrees should keep your hands warm". Obvious they haven't used the blower in cold weather. No more Husqvarna product for me.
Purchased new TS354D riding mower from Lowes in Roseburg Or. This the second mower from the store,first one had Screeching noise as soon as you release the brake.Called store and they sent another one ,same problem soon as the brake is released screeching noise comes back. store does not have a clue? What is going on with this TS354d mower?? Called Diamond Power in Roseburg Husqvarna dealer they said this is a problem with TS354D and they do not carry this model.What is going on
I bought a 560bts blower.ran good first year this year won't rev up to use.take it to the dealer for warranty they tell me carb is bad from using the wrong fuel.thats b.s.i used what the owners Manuel said.they put a new carb on and wanted 137.00 dollars.they said company rejected claim because of a fuel issue.i told them to put my old carb back on and they said they couldn't find it..the carb is a federal mandated emission part.if it's bad warranty should replace it free.you guys sell your products with warranty but when you need it you blame it on the wrong fuel being used.t hats excuse.if wasn't onwarranty yet I would of taken carb off and cleaned it myself.and see what caused it. I contacted you guys and they calledbrepair shop and they said fuel issue.so he said he had to believe them because they are a authorized dealer.i think you should look at this dealer.seeing that they couldn't find my old carb.i feel they sent it in or are going to make another claim for you guys to pay for it and plus charge me too.the dealer is mimbachs fleet in st.cloud minn. I would look into it I think they are double dipping.they are a bunch ofcrooks.they make your company look bad
I have a zero turn mower just 2months past the three year mark, but the Deck has a 10 year warranty on the deck is the main reason I choose this mower, the stainless steel piece on the front of the deck broke off and got twisted up with the blades, knocking a hole in the deck, and they say it's my fault,bull:::: I didn't put it there they did,and I'm told it will cost 500 plus dollars to replace it.love the mower but when it's time to show,they don't give a rats azz.
When Husqvarna mower frame failed under warranty, Husqvarna denied claim, they say, due to impact and abuse. They will not let you talk directly with anyone who is behind denying the claim - they just stonewall. Impossible to get a hearing. Lowes Extended Protection Plan is even more worthless. Never shop at Lowes again or purchase a Husqvarna product.
I Bought a Husqvarna 3 in 1 mulching walk behind mower in may 2019 . BAD mistake it leaves trails of grass everywere . I called customer service twice [ joke] didnt help at all . I would like a correct ansewer since I cannot return mower Ithought Husqvarna was the best i certently paid enough. I will never buy a huswqvara again my little MTD i bought at menards for 100.00 dollars does a better job . Im disapointed and discusted.
Purchased a Viking, Sapphire 930 1 year ago. Had nothing but problems,thread will not cut.( new blade) Top thread gets stuck in bobbin case, then I have 3 threads coming up out of bottom. Material binds up from top thread pulling underneath. DOES NOT WANT TO SEW 2 COTTON SEAMS TOGETHER, EVEN ON WOVEN HEAVY. DOES NOT WANT TO START A SEAM, JUST SEWS IN ONE SPOT. I SPENT A LOT OF MONEY ON THIS MACHINE, CAUSE I TRUSTED HUSQVARNA BRAND, it looks impressive, BUT
I purchased a new mower on May 4 of this year. In less than 10 uses, I have had issues with drive belt 3 times and now having problems with transmission. It is going out for repair for a second time in the last week. What is Husqvarnas policy on replacing a defective mower? I totally feel as if I have purchased a complete lemon. How do I contact someone in their corporate office to hopefully get resolution beyond the escalation department'.
Just got charged 217.00 for a warranty on my mower with 17 hours of service by Lowes in Fultondale Al. The belt came off before first use and did it 4 more times before it broke the belt !!!! This dosent really concern you much but i have all Husqvarna power equipment whivh as of this moment will be replaced by someone who really gives a flip about tgeir customers. Thank you Paul Lawley a former customer
Hi
I purchased a chain saw from Husqvarna about 5 years ago. After taking caring of it according to manufacturer directions, while I was using it the chainsaw caught on fire, and the motor burnt out.
I would please like to have a discussion about this with someone from the company>
Thank-you
I perchast a Husqvarna R322T mower with a Briggs & Stratton, September 2016. Bad mistake, the machine has 9.5 hours on it and has been in the shop most of the time. I just hauled it back
from another Briggs & Stratton servicing dealer and was told Briggs & Stratton would no honer
the warranty
