Find the latest HSBC news related to customer service below. We do our best to screen the news provided here for relevance and accuracy, but the links to articles found here are from 3rd parties so occassionally less pertinent materials get published. Please feel free to contact us to report other relevant articles, or to let us know of any material that should be removed.
Over the last two years HSBC USA, with total assets of $192 billion, has invested $130 million in upgrading its 228 U.S. branches, including the installation of cash handlers and new ATMs. [The $2.49 trillion-assets parent company has 3,900 branches ...
Disgraced HSBC executive Mark Johnson, who was caught on tape bragging he “got away with” ripping off a giant energy company, was found guilty Monday of masterminding a $3.5 billion front-running scam involving foreign currencies. Johnson, 51, was ...
A U.S. jury on Monday found a former HSBC Holdings (hsea, +0.00%) executive guilty of defrauding Cairn Energy (crnzf, +7.42%) in a $3.5 billion currency trade in 2011. U.S. prosecutors have said that Mark Johnson, formerly head of HSBC's global foreign ...
Secondly, it will extend the group's 'best in class' Customer Service proposition and barriers to entry. In the short term, ASOS will benefit from improved customer experience in 13 new markets. HSBC said the introduction of local language, currency ...
ISTANBUL, Oct 19 (Reuters) - Turkish car wheel manufacturer CMS Group is looking to sell a stake in itself, possibly a majority stake, and has mandated HSBC to advise on a potential transaction, two people familiar with the matter said. Privately held ...
"We see potential in the short-to-medium term to extend recent market share gains via product and Customer Service-led initiatives including the addition of new third-party brands," said the bank. New strategic partnerships with Amazon Fashion, Namshi ...
NEW YORK, Oct 18 (Reuters) - Closing arguments in the U.S. trial of former HSBC Holdings Plc executive Mark Johnson came to an end Wednesday, with a lawyer for the government urging jurors to convict Johnson of defrauding a client. Prosecutors have ...
Mark Johnson, former head of global foreign exchange for HSBC Holdings Plc, exits federal court in the Brooklyn borough of New York, U.S., on Monday, Sept. 18, 2017. Johnson, the first banker to go on trial following a crackdown on currency-market ...
The partnership will allow buy-side firms dealing in illiquid instruments to receive Algomi's trading intent signals when a bond they hold transacts in the market—effectively alerting them to liquidity, but without exposing that information to the ...
Share this article: International Monetary Fund caution about the global economy is potentially gold bullish, says HSBC. Analysts cite an IMF report stating that while global financial stability has improved, there are risks ahead for the global ...
MONEY TALKS: British fashion designers will now have access to financial advice from the global bank HSBC as part of a new partnership with the British Fashion Council's Fashion Trust. As part of the tie-in, HSBC will offer mentoring and financial ...
A representative of Cairn Energy has denied knowing HSBC bankers would trade ahead of their multi-billion foreign exchange order, stating the bank would not have won the mandate to carry out the transaction had the corporation known. Still, Robert ...
Ten HSBC female bankers, in partnership with Girls Inc., are mentoring 10 New York teenagers from low-income communities, with a little help from Michael Kors Holdings Ltd. The initial meetings between the teens and their mentors were built around a ...
Altice USA (ATUS) Settles Carriage Deal Dispute With Disney. Most Read. Will Powell Have an Impact on Bank Stocks as ... Client Support. Contact Us · Share Feedback · Media · Careers · Advertise. Follow Us. Facebook · Twitter · Linkedin · RSS · You ...
WASHINGTON, Sept 29 (Reuters) - The U.S. Federal Reserve on Friday fined HSBC Holdings PLC $175 million for unsafe and unsound practices in its foreign exchange trading business. "The Board levied the fine for deficiencies in HSBC's oversight of, and ...
HSBC is readying a mobile app that will allow customers to manage multiple accounts from different banks. "HSBC Beta" will support 21 money-keepers at launch, including Santander, Lloyds and Barclays, so users can review their current account, loans, ...
The Bank of England is on track to raise interest rates twice over the next year, according to research by HSBC. The central bank's Monetary Policy Committee (MPC) is now expected to vote for a 25 basis point hike at its November meeting, and again in ...
Challenge recognition, the digital financial inclusion mandate and maintaining human touch through Customer Service points has great potential to facilitate inclusion, the reports suggest. (This story has not been edited by Business Standard staff and ...
Woman with “strong foreign accent” acts like she was hit badly by car; flees when driver calls the cops · Hotel Boss managers allegedly have a history of rude Customer Service · Elderly woman on wheelchair pays ex-DJ $130,000 for “qigong” session ...
HSBC has been criticised for seriously inconveniencing a number of small business (perhaps numbering in the hundreds) after freezing their bank accounts as part of attempts to crack down on money laundering. The case came to light on social media in ...
HSBC's customers in the US can now access GT Nexus's digital commerce platform for managing supply chain processes. Vinay Mendonca, global head of product and propositions, global trade and receivables finance at HSBC, says: “We, and a number of ...
were mix shift, de-risking/disposals, FX headwinds and a deferred prosecution agreement in the USA. These headwinds have largely subsided, in our view [...] This balance sheet growth should drive a 3% revenue CAGR over the next two years," it said. The ...
Pedestrians walk across a footbridge as the HSBC Holdings Plc headquarters stand illuminated at night in the Central district of Hong Kong, China, on Monday, June 27, 2016. The relief rally endured, with Asian stocks, commodities and high-yielding ...
... with Personal Touch Financial Services, Tracie Pearce, HSBC's head of mortgages in the UK, says its “strategy remains to bring on board intermediary partners in a continuous, yet controlled manner in order to preserve intermediary and customer ...
The court previously granted HSBC's motion for summary judgment and entered a judgment of strict foreclosure in February 2016. Wilner thereafter filed a motion to dismiss for lack of subject matter jurisdiction. The court denied the motion. It held ...
HSBC and IBM are working on a project “to develop a cognitive intelligence solution combining optical character recognition with advanced robotics to make global trade safer and more efficient”. HSBC says its global trade and receivables finance (GTRF ...
A woman poses for a photograph as she shows a Hong Kong one hundred dollars banknote at the HSBC building in Hong Kong, Monday, July 31, 2017. HSBC is reporting that pretax profit rose 12 percent in the first ... more. Photo: Kin Cheung, AP. Image 2 ...
HSBC has finalised its UK legal panel, with CMS Cameron McKenna, Eversheds Sutherland and Dentons among a number of firms appointed following a review held earlier this year. The trio sit alongside Pinsent Masons, Simmons & Simmons and ...
Bipasha Basu inaugurates beauty retailer Sephora in south Kolkata shopping mall. Sun, Jan 07 2018. Bangladesh Film Festival and photo exhibition on Bangladesh Liberation War inaugurated today. Fri, Jan 05 2018. Discounting humanity: Bargain hunters see ...
Dan Randall and Shamik Somia are set to join HSBC from Citi and RBS, respectively, FX Week has learned. Randall will join HSBC's e-Trading quant trading team, while Somia becomes a FX forwards trader and a member of the bank's short-term interest ...
Judge John Gleeson, an ex-Brooklyn federal judge, had “exceeded” the authority of his court by ordering parts of the report be made public, wrote Judge Robert Katzmann. The decision is a blow to Dean Moore, a Pennsylvania chemist who first asked a ...
HSBC Bank USA, a separate division, is not affected by the layoffs. The company, which has been ailing financially in recent years, is selling its loan portfolio for HSBC Finance. Previous coverage: HSBC laying off 357 employees in Brandon. Based on ...
Berenberg downgraded HSBC 's shares to 'hold' from 'buy', saying the UK bank was now fully valued given the limited scope for higher profits and hence dividends - at the current point of the economic cycle - and its reduced cost of equity, but asserted ...
Banking giant HSBC says it has £300m to lend to small businesses in the North East and Cumbria after launching a £10bn SME fund. The bank is also offering up to 18 months of free banking for start-ups and quicker credit checks as it tries to attract ...
HSBC downgraded TVS Motor Co. to 'reduce' citing concerns over the automaker's ability to expand its profit margins. Despite rising sales volumes, TVS' margins have remained flat even as its competitors increased margins by 500-600 basis points, the ...
The account comes with a £250 interest-free overdraft, exclusive access to leading rates on loans and savings, plus an award-winning level of Customer Service with real people on hand 24/7. It also comes with a satisfaction guarantee. First Direct ...
Stuart Scott, one of two co-defendants in an ongoing wire fraud case in the US, has been arrested and is expected to go before a magistrate in London for his first hearing on July 31. Authorities in the UK arrested the 44-year-old trader on June 5 ...
Four institutions will adopt and take equity stakes in the vendor's Know Your Third Party (KY3P) risk management solution. risk-reporting-dots-glasses. IHS Markit rolled out version 6.0 of the KY3P solution in March this year. John Brazier · @brazier_john.
Amid the embrace of artificial intelligence across financial services, one big bank is adopting AI to streamline compliance efforts. Reuters reported that HSBC Holdings has linked up with AI startup Ayasdi, which makes its home base in Silicon Valley.
Banks have been ramping up their use of AI and automation over the past year to save money and time on cumbersome and manual processes ranging from compliance checks to Customer Service. At the same time they have been working more closely with ...
Russell Blau, a director in foreign exchange hedge fund sales at Barclays, has left the bank after nearly nine years, FX Week has learned. It is understood that Blau has joined HSBC as a senior vice-president, with a focus on global macro hedge funds ...
HSBC is now telling customers it is "investigating" complaints that it is experiencing an outage. The Customer Service twitter account claims, "We are investigating this and will provide an update when possible. "Please try later or call us if your ...
HSBC has been left red-faced after a BBC reporter and his non-identical twin tricked its voice ID authentication service. The BBC says its “Click” (a weekly TV show) reporter Dan Simmons created an HSBC account and signed up to the bank's service. HSBC ...
HSBC's voice recognition security system has been cracked by a journalist using his twin brother to mimic him in an experiment that underlines warnings that relying on voice recognition alone is insecure. BBC Click reporter Dan Simmons set up an HSBC ...
McDonagh, 42, is currently the head of retail banking and wealth management, UK and Europe, for Europe's biggest bank where she is responsible for all aspects of retail Customer Service, channels and products, Bank of Ireland said. "I am very pleased ...
With the retail sector's risk profile increasing as the UK discretionary consumer outlook deteriorates, HSBC downgraded and cut the target prices Dunelm and Halfords, but upgraded Kingfisher to 'buy' due to its transformation plans. HSBC has taken a ...
It is a modern-day version of David versus Goliath where little David triumphed – not once but twice. Fifteen years ago, Andy Macpherson took on the financial behemoth HSBC over a disputed protection insurance claim relating to bladder cancer. The bank ...
The banking major HSBC plans to establish a campus in the city large enough to consolidate the operations of its Global Service Centres that now function from four locations here and together employs 7,000 people. It will be in the Cyberabad area ...
A Spanish court is probing seven former executives of HSBC's private Swiss bank on suspicion of money laundering following an investigation of documents in the "Swissleaks" scandal on bank-supported tax evasion, legal sources have said. In an order ...
Spain's National Court said it is investigating seven current and former HSBC executives in the private banking business accused of money laundering and criminal organisation. HSBC's Swiss banking unit has been investigated in several countries after ...
