Green Dot customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Green Dot.

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Viewing Green Dot customer service reviews 1 - 25 out of 132
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30
Mar

Posted by Tina


on 3/30/21 at 12:44PM

I'm holding my accounts because of the customer service

28
Dec

Posted by Anonymous


on 12/28/20 at 1:17PM

Green dot is horrible and customer service there is no contact to a real person

03
Dec

Posted by Jeffrey


on 12/3/20 at 9:50AM

this is very frustrating can not seem to get a live agent...ohhh if your going to advertise chat its a good idea to have someone on the other end,I wouldn't recommend this company to anyone

28
Jul

Posted by Desiree


on 7/28/20 at 2:40PM

Where the hell is my money at and why is it impossible to talk to someone

15
Jun

Posted by Patricia


on 6/15/20 at 2:16PM

I order a green dot card two weeks ago and never got iy

02
Jun

Posted by Jeffery


on 6/2/20 at 10:32AM

You know how the hell to unlock or unblock my damn card so I can use it I just had it activated and it's already blocked come on now what's up with this

28
Apr

Posted by John


on 4/28/20 at 3:52PM

I simply cannot reach a live representative this is very frustrating

13
Sep

Posted by Anonymous


on 9/13/19 at 9:48PM

This card is a RIP OFF. Walmart and green dot are scamming people taking money before activation. Can't use my money and I can't get it back. SCAM ARTISTS!!!

11
Apr

Posted by Lynn


on 4/11/19 at 5:44PM

1)I think I input a wrong #from my social security number and need to talk to a real person to fix this. 2) The number they give you to call has only 2 options, and when I put in the card# and SS# it says there's an error. 3)Online says card registered. 4)Tried to use card after registered and was declined. 5)Googled "how to talk to live person at Greendot.com", and the phone numbers given are the same that come w/ the card, said choose option 5. There is no option 5. Even pressed 5 to see if I'd get anyone. Nope. Keeps asking for the card/SS#. Tried 5 different numbers to no avail. Very frustrated, spent a whole day on this. Can't use my money. Do not use this bank!!

28
Jun

Posted by DELMARSMOM


on 6/28/18 at 3:04PM

How Do I Reach Your Fraud Department. There Are No Options To Contact Them Directly

24
Mar

Posted by Neverstepfootinwalmartagain


on 3/24/18 at 5:19PM

They closed my account for no reason with no notice with $900 still on it. Can't for the life of me reach a freaking human. Getting a lawyer. Sons of biatches. Dam crooks. Burn in hell green dot. I'm going to begin a petition to shut them down. I will stand in front of wal mart with my story for the world to hear. I hate green dot. Hate them.

13
Feb

Posted by Theresa


on 2/13/18 at 11:07AM

This is strictly a customer service matternth at I want to ADDRESS to c/o GreeenDot pre-paid cards. I specifically want that account canceled/closed, due to was lost or stolen and never recovered. My apologies; this is NOT a review. I never had any problems, using the card and/or obtaining balance information. I would recommend, to anyone to using the card.

29
Dec

Posted by Anonymous


on 12/29/17 at 9:56AM

I have been on hold for 1hr trying to fix my account. first you said you couldn't see the Photo I upload and I did it twice still no contact has been made. I need my funds released or I will be contacting my attorney today. This is uncalled for to treat customers in this manner. this the worst business I have ever had to deal with. call me today

24
Dec

Posted by Legend1966


on 12/24/17 at 4:41PM

They were very helpful and love your service keep up the great work

18
Dec

Posted by Seante R.Williams


on 12/18/17 at 2:44PM

My name is Seante R. Williams, I've called every live rep#& still no respond, result etc. I have $ on there can't activate w/ acct,ss,d.o.b#.
I really need to speak to some urgent. So plz respond. A.S.A.P

17
Dec

Posted by Anonymous


on 12/17/17 at 8:18PM

I cannot activate my card in which I have money on .. I put my card number and expiration date and it tell me that it does not match ... I can�t post money or use it as credit or debit .. Please call me

17
Dec

Posted by Anonymous


on 12/17/17 at 7:29PM

Purchased a load & go Green Dot card at Walgreens on 12/15/17 I have been trying to activate it since. The card keeps coming back as invalid. I took the card and the receipt back to Walgreens who also refused to assist me with this matter. I have called every number I could find in order to reach green dot human customer service. All automated no live person. I'm going to call the Walgreens corporate office tomorrow. Very upset with green dot and Walgreens as this card I had put $500.00 and paid $20.00 for loading it and fees and I want my money back. What a fraud. Very dissatisfied. Guess I will be reporting it to FCID for banking fraud as well.

16
Dec

Posted by Anonymous


on 12/16/17 at 10:53AM

I have been trying to set up text alerts and havent gotten any texts back. All I hear is that I'm enrolled!!!

15
Dec

Posted by Anonymous


on 12/15/17 at 5:06PM

I bought a green dot card from wakgreens for 500 dollars an when i try to load it..it kept saying ivalid so how do I get my money back i still have my receipt

13
Dec

Posted by Anonymous


on 12/13/17 at 8:31AM

I found a Green Dot Debit Card and I want to make sure the owner knows it's found and need to contact that person. I cannot get ahold of a live person to speak to because I'm prompted to enter the individuals last four digits of said social security number.

07
Dec

Posted by Anonymous


on 12/7/17 at 8:36PM

I need to get in touch with the Green Dot representative I am having a hard time activating my new card I need some one to contact ASAP

05
Dec

Posted by Anonymous


on 12/5/17 at 8:16PM

Placed $20 on a green dot card and regersted it for a one time use. Green dot charged me a $9 monthly fee for a ONE TIME USE!!!

26
Nov

Posted by Chocolate2nv


on 11/26/17 at 6:56PM

I just brought a card and i have even registered it yet but i tried one time and it said i tried too many times i obly tried one time and i just brought and put money on the card and i need to use it before cyber ends.

24
Nov

Posted by Brandee


on 11/24/17 at 11:02AM

Green dot doesn't have my ssn wrong I can't get through to customer care I can't on line spend

22
Nov

Posted by Anonymous


on 11/22/17 at 4:05PM

My name is Darline Edmond I brought a card today I can't used it the money on card I need to speak with someone I am tired with the machine answering please I need a real person to talk to....

Viewing Green Dot customer service reviews 1 - 25 out of 132
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