Posted by aicm
Wanna know which nvidia graphic card does my gateway zx4250 can hold
Gateway Computers customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from Gateway Computers.
21
Aug
15
Feb
Posted by Anonymous
I have a hand me down Gateway M-6843 Laptop. Some of the key board letters are worn off. I'd like to replace that part, the keyboard. I ordered one from Amazon & got the wrong one. I can't find the partthe same keyboard replacement. Can you give me numbers, prices, etc.. to buy one?
15
Jul
Posted by Anonymous
I bought a Gateway-NE51006u around X-mas to help me do my job better. Computers are supposed to be better than Chromebook. What because it lets you access more information. That's only good if you can keep your computer running. I have tried to call your support team and at this point I am over the whole Gateway thing. Will not buy another Gateway anything. And to windows, I am fixing to go straight Android. Your system is set up for Data processor's not people that want to access the web without 9 million updates and crap like that.Whenever I am at Bestbuy, Walmart, Fry's,Micro center or any place your items are sold I am going to tell everyone of them how much fun I have had with your product. Wait a minute I have not had fun with it. So that's what we will talk about. And I am no shy person. Worst money I have spent in years.
17
Apr
Posted by [email protected]
I Have Tried Unsuccesfully To Find E-machine Parts, Like Front Panel Part On D3123 Unit. The Wires Are Broken And I Need Replacements For The Six Wires That Cannot Be Repaired. Call Me And Tell Me Where In Hell I Can Get Them, Or I Will Throw This Machine Away. My Phone Also When I Enter My Serial Number You Cannot Find It. What Gives????
26
Mar
Posted by Anonymous
I'm a retired newspaper editor (NY Daily News, Newsday) with a millennium Gateway desk computer (tower included) that I love. My past articles and half a book are on it and while I have a laptop, I write on my Gateway. Recently, RCN (my bundled provider for internet/phone/TV) installed a digital modem. Since my Gateway is a dial-up computer, I lost internet access--something I need for things like biographical research and, in fact, shifting articles to the laptop for printing. RCN can't help. They're into digital.
Can you suggest a local NYC Gateway/internet expert who could help me retrieve my computer and its records--maybe by adding another digital/ converting machine to its UBS ports? Obviously, I would be happy to pay. I don't want to just download info. I want to write on this machine.
You made such a wonderful computer. Thank you for all the great years of service.
Sincerely,
Kathy Larkin
20
Mar
Posted by Anonymous
I had a problem with my internet connection. Well after speaking with Gateway's Tech support people ( 5 diferent ones over the course of 2 day' mind you) Last night (Thursday night) My brothers Girlfriend comes in and We're talking about this problem with my LAPTOP, she say turn it on andshow her what the problem is. So I do and she say's let me try something if I didn't Mind. Well she got to where I needed to go. The problem was I had to put the password back in the INTERNET BOX and it Now is working. Now the moral of this stort is Those Gateway Techs Don't reallyknow what they are doing. I think almost anyone could get a job there, All you need to have to know is HOW TO READ (HA HA). This is the second time I have to call their tech support and both timesthe problems I was dealing with those idiots couldn't figure it out. So, if you have to call them all I can say is GOOD LUCK TO YOU.
25
Sep
26
Mar
24
Jan
Posted by Anonymous
I have mailed my Gateway computer three times to them for repair. I just got it back, same issue immediately, the computer won't connect to the internet. I called and because the computer is no longer under warranty, there is NO WAY that you can talk to anyone live. Never buying a Gateway ever again
30
Dec
Posted by Anonymous
NO customer service what so ever! My laptop stopped charging as soon as the warranty was up. I was told I needed to contact Gateway to find out if the charging port was part of the mother board or separate. It is totally ridiculous that customers cannot even ask a question. I will spread the word as fast as I can to NOT BUY GATEWAY!
30
Dec
Posted by Anonymous
Immediately after the warranty was up my laptop stopped charging. I was told it was the port that was bad & that I needed to contact Gateway to find out if the port was part of the mother board or if it was separate. It is totally ridiculous that no one can even ask them a damn question about the products they make. They have absolutely no customer service at this company. I will spread the word where I work, on facebook & everywhere I can think of so that hopefully it will prevent more people from getting totally ripped off. DO NOT BUY GATEWAY!
11
Dec
Posted by Anonymous
I have purchased 3 Gateway Desktop and was looking into purchasing several more, But because of their customer support, and not being able to call them and a live person or being pushed to a third party to have you pay for support
even if you pc is still under warranty and you have the proof of purchase you can never get anywhere these people
I will NEVER purchase another GATEWAY and I would advise anyone who even has a slight thought of buying one. To run as fast as you can
Gateway used to be a good product but after having 3 in a roll be bad then not even get to talk to a person. I am done with them...........
09
Dec
29
Jul
Posted by JADE
Youi Get Is Nub After Nub Dont Get Nowhere Will Never Buy Gate Way Agian Canot Not A Help Or A Correct Answer All Two Computers From Gate Way Not Going For A Third Tks But No Thxs All I Needed Was A Card The Stores Dont Carry Them No More A Person From Gate Way Says 250.00 I Say My Computer Is Only 6 Months Old Really Sad
29
Jun
13
Jun
25
Apr
05
Apr
29
Jan
Posted by Earth Tech
January, 2013, USA. I used the number and it works. I got a guy in India that was polite and helpful. I needed an RMA for a warranty repair on a customer laptop. After discussing my diagnostic efforts, it was agreed the unit should be sent back for warranty service. A case number was created, and I will complete the RMA on a call back. Everything was as it should be. (Except seeing Gateway export JOBS! :o( South Dakota with the cow hide my butt!)
20
Nov
Posted by Anonymous
I think this company is full of NONSENSE. They send you to a third party for their stupid laptops they create when they do not have the parts available. In the third company wants to charge you more than what gateway was offering. I will no longer purchase any item from them anymore.
27
Oct
23
Aug
Posted by Crystalann88
I had a wonderful experience calling Gateway!! I recently had my laptop stolen and was in need of the serial number. I was quickly assisted by Loraine in the Texas location. She was sooo helpful. She was able to retrieve not only the serial number for my gateway but also for my Acer. Thank you soo much for easing my stress, and keep doing a great job!!
22
Aug
18
Aug
Posted by terriev
I have tried to call twice to the number listed a,d because my product is out of warranty i cant even ask a question. This is the worse custome service I have experienced. I dont want to pay for asking a question. The automated system does not move forward uless you are still under warranty. Why make your customers feel uninportant because their warranty is expired.
15
Jul
Posted by Shakersmom
I too bought a Gateway from Home Shopping Network. The computer crashed 2 months later and when i called HSN, they told me their wasn't anything they could do because the 1 month warranty expired. HSN said I had to call Gateway tech support so, I did & I have gone through everything including HELL to try & get this computer taken care of! This computer is being used for my daughters nursing course and when it crashed, it had all of her information on it! I wished I had known about HSN/Gateway, before I made this Horrable purchase. If any Attornies should read this, is there any liability that I could hold HSN/Ateway responsable
