Food Lion customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Food Lion.

Posted by Joybazz


Tonight, 12-31-23 at 9:30pm, I went to the food lion in prince george to pick up a few items. I found 2 bottles of prosecco in the refrigerated section marked $9.99, and I put them in my cart. I went to the shelf and took another bottle. I saw the label on the shelf marked $14.99. When I was finished shopping, I went to the self checkout register and immediately asked the white cashier for a manager. I told her why, and she pointed to a black woman saying she was the manager. She told the black woman what I found, and the black woman made me take her to the wine section to explain and show her what I found. While we were walking away the white girl said "people put stuff in the wrong places." After I showed and explained to the black woman what I found, she parroted what the white girl said. I told her to honor the price that I found and the black woman refused. I took her name, shirley. I called the store to ask for the white girls name, and the woman on the phone asked "why," and I told her "I'm going to complain about her." After a long pause, the woman on the phone said Claire. I hung up. When I find items marked a certain price, that price needs to be honored and your workers failed. I expect you will remedy this issue.

Posted by Ann


I have been blocked on food lion. I want to order groceries and pick them up in the Milton, Delaware 19968 store. How can I be blocked. I have sent emails but have been unanswered.

Posted by Anonymous


My experience with Jessica Meeks in risk management has been extremely terrible.I have been trying to get her to resolve a claim for over 3 months.I spend 90 percent of my grocery budget at food lion at 902 cooksey drive thomasville.Am very tired of trying to get claim resolved will not mind at all spending 100 percent of food budget at Aldi and wall Mart . Don't like being treated as insignificant.

Posted by Teresa


Well since no one live will answer the 800 number I will leave a comment I was in Store number 0047 today and the cashier on the next register walked over and asked my cashier if she had gotten the pop on the bottom of my buggy she then just walked away to stand and stare and then to gossip with another worker didnt even offer to put my groceries in my buggy When I asked her to come do it she got very pissed at me because I interrupted her gossip session She came and started throwing my stuff in buggy I then said Id like it done nicely. Then she proceeded in mouthing me and being very rude to me. I asked to speak to a manager she wouldnt get one the sweet other cashier got one She acted like it was an every day thing. She did apologize and said she would talk to her but didnt really seem upset with it.Apparently she didnt care that her employee was rude to a customer or that she wasnt doing her job The good cashier was named Vickie she needs a raise and the rude one was named Chasity black hair she needs to be fired manager didnt have a name tag and never offered her name an older gray short haired lady Just thout Id let someone know their are a lot of elderdly Im 56 people that shop there and are being rudely talked to by the Chasity chick I dont know either person and dont shop there much but I refuse to be talked to like that Someone needs to seriouly look into it

Posted by Anonymous


Shopped at Food Lion Store on Lead Mine road in Raleigh NC yesterday.
Purchased pastry turnovers which had 50 cents off regular price of $3.99
Noticed after completing checkout that clerk had charged regular price not sale price,
Asked her for lower price and she said I did not have discount card. Well she did NOT ask if
I had discount card before paying. I DO, she seemed pleased that she did not offer lower
price. I asked for Manager and got my 50 cent lower price from him. She was a young black girl and I am an older white guy.
Don't shop at this store and with that kind of uncaring attitude, I probably will not shop there in the future. Have received poor service from this store before.
Attitudes seem rather poor from clerking staff.

Posted by Anonymous


I've been going to store #612 in Laurinburg for years and recently the store smells so bad like fried grease I can't stand it. I shop there at least once a week and have to go home and shower afterwards. Why? What's going on? Please do something!!! Another thing there is a lady up front named Sherry that stands around and does nothing,she watches me like I'm thief. Makes me very uncomfortable! Not sure if I'll go back to that store until these things are fixed!

Posted by Anonymous


I was in a food lion today Dec.07.2019,in your store on Hull st, in Richmond Va. A young gentleman assisted me in the produce section. Josh Young. This young man deserves 100% in customer service. Keep up the good work thank you.

Posted by Anonymous


Was in foodlion chase city va sat at 830 and the cashier on register 6 was on her cellphone. Not helping anyone..manager on front end did nothing. The other associates were working diligently to help customers. She should have been fired...

Posted by Anonymous


Visited Food Lion on Burton Street in Mayodan this morning. Was there at 7:00. Too bad Michelle wasn't there to unlock the door. I know her name because three vendors were standing outside laughing and guessing how late she would be, so this is not a rare occurrence. Rushed up muttering something about being "caught behind a school bus".

Here's the thing: School is in session 180 days a year, and she should be used to it. She did not apologize for her tardiness. There are only two grocers in Madison/Mayodan and it seems as if F/L is getting really sloppy. There is no excuse for a grown woman NOT to be on time to OPEN your store. There is no excuse for tardiness. If you tolerate mediocrity in small things, you will tolerate them in large things. I think it must be time for the news to investigate your meat department again.

Posted by Anonymous


I'm wanting to find out about the coupons being given @ checkout..I'm Janet Duvall Victoria VA.ive been shopping in our Food Lion since opening.Im in there constantly each week .spend a lot..friends family saying they are receiving 4.50$ or more from purchases ..my daughter just got 9.50$ for 125.$ ..well my problem is each purchase I've been making some times I got nothing and spend 80$ or more...I just spent 125.$ a few days ago and got 1.50$.coupon.T that I'd why I'm writing ...just bringing it to someone's attention.if you are able to see my purchases you will see how much I spend there.thsnk you.

Posted by Anonymous


Chase city va, sorry beef,butcher is not a butcher, don't know the cuts of beef, food lion is ripping off people

Posted by Anonymous


The store manager in the goose creek sc store is running customers away by voicing his political opinion and how much donald trump is a best one. I don't shop to hear his opinion on either. Many that shop in there are minorities blacks, Hispanics to name a few. So if your sales are dropping that is the reason why. Transfer him where he will be happy on an island. Thanks.

Posted by Anonymous


I am always disrespected,when I shop at foodlion,union streetNo Concord North Carolina from management to crew.It is excepted because of my sexuality.

Posted by Mocha2879


Food Lion in Garner NC on 5th Ave is a joke. My daughter had been working there since June of this year. I had to pick her up today because they falsely accused her of stealing when she was given a "On Me Sticker" to get something to eat 3 months ago. I asked to see the surveillance footage of her stealing and they stated they could not show it to me. My child's story never changed that she was given the sticker by an employee and they stated it was for an item of her choosing. I am confused how you can fire someone 3 months later for a situation and then can't show the evidence to prove your accusation. I am one of those parents that if you are wrong I believe in disciplining the child but if they are right I am going to go to back for them. I believe my child when she stated she did not steal, she enjoyed working there even with the rudeness and attitudes of fellow employees. She enjoys interaction with the customers. This location is filled with rude and racist employees and has been since I started shopping here in 2013. The Store managers are rude and they have perverted male employees that will stare and make sexist comments towards women that come in and out of the store. My daughter has never been accused of stealing from any of the previous 5 jobs she has held over the past 5 years. She has always been commended for her excellent customer service skills and her professionalism. I was called to pick her up by a Loss Prevention Agent who called me being rude and spoke to me like I was retarded when I came to the store to pick her up. I called the corporate office in Salisbury NC and everyone there acted as if the didn't know who the store's General Manager was. I will not shop at any of their locations ever again! Monthly I spend at least 600 in CASH on food and personal items since 2013. They will have "Smooth"(a store manager) follow you around the store like you are going to steal something. Then you have the other managers and employees that are more worried about their weave, make-up and false eyelashes that it annoys them to help you locate one item. I am going to post this on the BBB website and Facebook. Food Lion does not care about what goes on in their facilities or how their Managers treat their employees. The disrespect and humiliation they showed my child today was disgraceful. If they only wanted her to work the summer they could have made that known from the beginning and not falsely accuse her of stealing in order to let her go!

Posted by Anonymous


I am a loyal Food Lion Customer . I just got scammed by a fake 180.00$ gift card offer on FB . This is ultimately my stupidity,however I feel that the Food Lion Company should put out info on Social media , at their stores , prominently where customers can see this offer is not good. I'm at your store once or twice a week for years.I am appalled at my falling for this scam but very angry that it has been going on so long without being stopped by Food Lion. I have seen this offer at least 6 times and on FB sent to me by someone I know so many many people are having to deal with this. This time it was sent to me by a highly intelligent veteran teacher.Made me think it was real. At least I contacted everyone and posted that it was a scam. YOU should do the same and stop it. There are other store only a mile further than the Food Lion I use. I can easily shop so,ewhere else. Sincerely upset with Food Lion! Victoria Tamer

Posted by Anonymous


the kannapolis on Cannon is the worst place ever G-Shock especially if you are disabled.they don't care about their customers.they were driving last as you struggle to empty your cart glad to help.I had a cashier tell me she can help me because she's pregnant and to her that is a disability.she needs to use birth control and get some manners.I was hurt emptying the mobile cart while the fatassed cashier stood there watching. when I called over the manager he stood there and did nothing.if you are disabled handicapped or otherwise don't shop at the Kannapolis Cannon Boulevard store. I have had to go back the physical therapy because I twisted my back emptying the grocery Cart.I have never wished harm on another human being but those two I hope rot in hell. I'm a shop at the Winecoff School Road store.they will bend over backwards to help their customers. that is owed to their managerand customer service. the Cannon Boulevard store needs to teach their people courtesy and get rid of those who can't be bothered. that store will lose a lot of customers if they don't change. they already lost me and everyone I know.

Posted by Thatquietgirl


Horrible place to work for, unless you are a snitch... Dept mangers throw people under the bus when they screw up. So unless you'll play the drama part and not take up for yourself you will get screwed with hours and lied on if the dept manger wants to cover his or her ass to keep their job. Most can't even pass a drug test to save their life. And will sleep with who ever to keep them quiet. If you don't conform and say I'm gonna report you'll lose hours big time. I used to love working for food lion now it's just a drama fest worst then a high school drama club on stage

Posted by Anonymous


The Virginia governor has declared a state of emergency however food lion is making its employee s work till 6 to close

The snow is coming down hard and fast. The roads are already wet. Why cant they close to let employees get home safe. . If you would like to call me. I have a georgia number but I live in Woodbridge Va.

Posted by jp12345


Yes my name is Johnny have been shopping at your store 2594 for 5 years now and I just wanted to let you all know y'all need to get rid of the management y'all have 1 the store manager is very rude and really lazy number 2 the assistant manager y'all have her name is Ashley I found out she's feeling in for the other assistant manager everytime I come in the store I see her cussing out her employees saying like the F bomb I have even videotaped her talking to her employees like their dogs and cussing them out like there nothing I just don't understand how somebody could still have a job talking to their employees like that I have been a loyal customer to yall but I just don't want to shop there anymore and i will let friends and family no not to as well.

Posted by Anonymous


On Sunday while shopping at food lion at 2316 e.market in Greensboro NC I slipped and fell after coming out of the restroom about 2pm. I told a employee that was near by that something needs to be cleaned up there or in the restroom. MINUTES later the employee and a female assistant manager spoke with me . I was told that another assistant manager would do a incident report with me. He came and went to the office and he could not get on the computer because he was locked out. because of no password. He took my ppersonal information and said he would call me when the manager gets in so I could come back and fill it out. I didn't get a call Sunday or Monday and I went to the store on Tuesday and asked to speak to the manager. The female assistant manager called for Someone at4:23 and I waited until 4:50 and no one came or called me that that night. It appears that I am not a priority so I need to talk to someone concerned how things are being handled.

Posted by ferrettlover


I'm a food Lion customer that would like to address an issue of concern. We go out of our way to go to another good lion store because your store in Middle river seems to have no control on the youths that like to ride their bikes in the store. We stopped by yesterday because our Aunt wanted to go into this store it just up the street from her. While there a out 9 youths of different ages came riding through the parking lot again on this day Sunday 8-16-15 in the afternoon. They stopped at the main entrance blocking it while on their bikes having joking around with each other some got off dropped their bikes so people would have to through them. One of the bikes almost hit a pregnant woman which I noticed she had to grab the door way to prevent herself from falling. A couple of the older boys through it was funny. Then they decided to ride their bikes into the store around the isles and to the bathrooms! Leaving their bikes everywhere. Then they proceeded to ride back out side and around your parking lot doing wheelies and racing in front of the cars and your customers. We did notice some of your customers left after seeing this. When I spoke to an employee about this problem asking why this is let to continue I was told the store can't do anything about this and complain ing would hurt their ratings. We seen no signs posted on something like this or bike racks either. Unfortunately someone will get hurt or rubbed one day, or a youth will get hit by a car while on your lot. All you have to do is so review the camera film of this date to see for yourself. In the mean I have been waiting on line to speak with some about this matter for over an hour now. My next step is I putting this into our local town news paper to alert the people of your problem at this store. This one store already had one killing in the store years ago over an affair with one of your employees! Now just waiting for something terrible to happen again! Unbelievable!



Thank you for your time

Mollie Golden.

Posted by Blue Ridge customer


Letter to corporate office re: Blue Ridge, Georgia, store



I am in and out of our local Food Lion almost every day. Today (Monday) I went in around 5:30 p.m. and went to the produce department to pick up a few okra pods to go in my crowder peas which I picked up in the frozen food department. Instead of finding okra pods to buy by the pound (the way I have bought them in the past), the only option was a package (more than I needed to go in my peas). So I opened a package and got what I needed. Incidentally, I never buy a pig in a poke. I want to see what I am paying for.



Then, I went to check out at the till. When the cashier came to the okra, she could not find a code.. She called several other people. They could not find one, though they all remembered there being one in the past. The manager was called. He checked and said there was no way of pricing it because there was no code. Someone outside the local store had changed the way the product was sold.



Finally after a 10 minute delay, he worked out a price. He was very professional. He said there had been numerous complaints about a new system that had come down from jackasses (my words) from the district or home office.



I am writing to tell you these jackasses need to be removed. Any business that does not put customers first . . . that create conditions whereby customers are inconvenienced, embarrassed and delayed ought . . . will soon be out of business, and rightly so. There is no excuse for such people. They produce nothing. They are parasites. Let the local people make the local decisions.



Again, the manger bent over backward to find a solution. to a problem that was created by inept, stupid management outside the store.



I believe I am due an apology and the assurance that that created this problem have been removed.

Posted by Anonymous


i have been shopping in your stores for years .I have and or some complaints.All these instants have happened in the last few months inCharlotte N.C. 1.worker blowing nose in deli dept. 2.worker coughing(cashier)in hands then handing food with out using hand cleaner.3.asking me what certain vegetables are. Are these people trained?

Posted by hungry


Blue ridge ,Ga
Worst customer service,we were having snow and we went in to get lunch meat because we live 16miles out of town.the store manager told us no one was working that could slice meat.I recognized the cashier as one of the deli employees and ask her if she could get it for us,she looked over as the manager walked up when he saw us talking to her and said no I have to work the register today,he looked at her with approval.We ask for corporate's phone number a total of 3times and the manager refused to give it to us.he said we were in the middle of a snow event and we would just have to understand and he was not going to give us any phone number.this was at 11:00 and the cashier said they were closing at 5:00 .this took place 2-12-14. We always shopped at that store but NO MORE and we will tell everyone we know about the lack of customer service

Posted by SYBIL


Me And My Family And Friends Really Love Going To Foodlion In Tabor City,n.c.# 1694.you Have A Worker Name ,grayson Gore ,he Is One Of The Best Workers,he Greets You With A Big Pretty Smile And He Is Ready To Help You When You Enter The Store And Until You Leave The Store .most Of Us Are Seniors And His Help Is Sure Appreciated .but He Is Nice To Everyone Young Or Old Don't Matter To Him.we Wanted To Tell Foodlion What A Good Worker They Have,name "grayson Gore ".you Don't Find Many Workers Like Him .thanks For Hiring Him .

While You're Here...
  • Add new companies
  • Update listing information
  • Rate a company
  • Leave your comments
  • Link a YouTube video