Posted by Anonymous
I'm trying to reach Einstein to request my gift card bonus cards for the 4 cards I just pu
Einstein Bros customer service
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- Hours of Operation:
- Mon-Fri: 7am-5pm MST
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User Reviews
24
Dec
10
Aug
Posted by Diana Shaw
I was at the Einstein Bagel shop this morning at University Hills, Denver CO. I believe it is a company owned store and not a franchise. If this was the only Einsteins I have been in, I would never go back. There is NO seating. The employee said is was for convenience. WHOSE? The floor is old and needs replacing as does the entire shop. The girl at the counter could care less about the customer and was rude. You certainly are not doing your franchisees a service.
09
Sep
Posted by Anonymous
I have a question about a gift card and I sent multiple emails to get an answer. The website says you will get a response within 3 - 5 business days. It's been almost 3 weeks and still no answer. This is very bad customer service. I am not sure why there isn't a customer service line where you can talk to a live person. My issue would have been resolved with one phone call. Very frustrating!!
17
Feb
Posted by Anonymous
Hi,
My Name Is Megan Mcginley. I Have Frequented The Einsteins Bagels At 3300 South 1300 Est In Salt Lake City,utah For 8 Years!! I Have Always Encountered Very Friendly Personnel.
Today, February 17th Was A Huge Exception. I Had Placed And Paid For An Order One Hour Before Arriving To Pick Up My Order. The Order Was To Be Picked P At 1:30pm. The Traffic Was Horrible Because Of Road Construction. I Arrive Slightly Before 2:00.when I Arrived The Cashier, Bryan Told Me That They Had Thrown My Order Away. I Asked For A Refund. They Informed Me That They Couldn't Do That Because They Had Cleaned Up And The Cash Register Was Locked. The Entire Restaurant Was Cleaned And Chairs Stacked Before 2 Pm.i Was Very Upset That I Received Such Disrespect. The Employees Began Heckling Me And Told Me To Get Out! I Asked For Their Names And They Refused To Give Them To Me. On The Way Out Of The Door, A Bearded Employee Opened The Door And Slammed The Door Into My Right Arm, Causing Bruising To That Arm. I Was In Tears When I Left And A Customer Outside The Restaurant Asked If I Was Alright. They Obviously Witnessed This!
I Am Requesting 100% Refund And Compensation For Treatment And Injury.
03
Jan
Posted by Anonymous
I have the obligation to write this comment, unfortunately I have never had any problem with this store, although I have been shopping there for 6 years, last week on the 29th I went to buy my bagels in the morning to take to my coworkers from my restaurant, but I arrived and found everything strange, his place was completely dirty, there was new staff in training without supervision, there was only one woman who shouted from one corner to the other without respecting the customers, they had the man who made me take the shot of the order without any supervision, that's why my order went all wrong and even worse when the woman got involved in it so much so that despite having paid for my desserts she never put them, her rude way and that nothing matters less to the customer. When I arrived at my place I found that my order was not complete, I called and she in a mocking and stubborn and lying way answered me, she told me to come the next day and that she would solve it, however I went and the situation was worse, I felt attacked and discriminated against by a liar and insolent person, nothing cultured or less attentive to her clients. I put it to your knowledge because I cannot let a person who represents your corporation be of this nature with clients, not everyone takes the time to write but only does not go back, I would like you to be very careful when selecting their staff even more so when they represent them. terrible experience hesitating to return to buy another day.