Posted by Gregory
Horrible
Dillard's customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from Dillard's.
29
Jan
15
Nov
14
Feb
Posted by Anonymous
Dillard's please refrain from becoming political I am an ex- employee and now a regular shopper! I will not shop Nordstroms Neiman Marcus, Belks, Marshalls and all the other stores choosing to be political! I hope and pray that your store will not be add to my list! Thank you Denise Jaynes
11
Feb
Posted by Anonymous
I am so proud that Dilkards has taken the high road regarding the ban on Ivanka Trumps clothing line. Not that it will make s tremendous impact on them, Nordstroms has lost my business and I've shared that with them. I want an Ivanka Trimp dress for my daughters wedding and now I know exactly where to go. Thank you so much!
23
Dec
Posted by Customer
I had to return my sons clothes which his father bought him the wrong size my son just turned one year old and he bought him a size 3 to 6 months which was really tight and short . My son had it on for about one hour and now I am stuck with it he bought it for $40.00 dollars 2 months ago I had the receipt and the tag but they refuse to take it back . Which was the worst shopping experience I have ever had at Dillard's . The cashier called her manager the same way the manager treated me . I have worked retails even in a grocery store we were taught to make our customers happy . Not just like that we can not take it back no reason . No explanation only she said she will lose the money . But she didn't realize that she is losing a customer for ever . Just this was at store #1 I think in Boise square mall .
06
Nov
02
Aug
Posted by Jr
If there is worry about the pensacola branch, I feel I can assist in aleviating the problems. I do not want to give my name as my best friend would be fired even tho me. Hence, employees were told they would be fired if they talked to the gentleman that came from corporate a couple months ago. I ran a very successful company that when sold we had exactly 1206 employees. I see and hear things every day for the last 2 years and some things in my opinion are very detrimental to the branches success. There is so much positive potential at the store. I know much better could come from the branch if some proper changes were taken.in my 30+ years experience I can see this is possible. Thank you for your time.
21
May
Posted by Frank
I was at Dillard's in Odessa Tx to do some shopping. I'm a 100% disabled vet and have a tax exempt Dillard's card which I got out of Oklahoma. It's good at all Dillard's stows, and used before in Midland Dillard's store in Tx. Tax exempt transactions were always done at registers. Odessa store says I have to pay full price at register then take to customer service for adjustment. Had to request manager to come out of office to talk with me he told me same thing, found him very rude.
06
Mar
Posted by Anonymous
I just returned from the Dillards location in Glendale, Arizona - Arrowhead Mall. The interaction I had with a sales associate in the Women's formal dress department is the most humiliating I have experienced.
My husband and I have been shopping since February 7th, 2016 for various formalwear for a cruise we will be taking this coming weekend. Our cruise departs on March 13th, 2016.
Our first visit to this department was on February 7th, at which time we purchased a $358.00 gown. The same associate I dealt with today is also the associate who sold me the dress, she was very pleasant at the time of the purchase. I have made several dress purchases on-line since the purchase on 2-7-16. We have spent approximately $550.00 in dresses and another $100.00 in accessories.
My visit today was to return a dress I ordered on-line. The dress arrived last week. I tried on the dress and it did not fit properly - the top left shoulder of the dress would not lay flat. I placed the dress back in the plastic, back in the box and brought the boxed dress to the store today. The dress has been in the box since after I tried it on a week ago. I never expected the treatment I received today. It began with a wait at the counter before I was helped - two associates passed me by before acknowledging me, they saw I had an on-line box. I told the associate I needed to return the dress I ordered on-line and it was defective. I explained the defect to her, though she questioned it and could not see how it was defective. The associate (upper middle age, light brown, blonde hair, small in stature). The associate proceeded to throw the dress on her face and smell it - she did this several times right in front of me and stated she needed to call a manager. When the manager did not respond immediately, she threw the dress on her face again and proceeded to accuse me of wearing it - "it smells like it has been worn." The dress still had all the original tags. Her tone and facial expression, not to mention the lack of eye contact was humiliating. I very calmly, though I was very taken back, told her I had not worn the dress, it has been in the box since last week, it is for our cruise and we have not taken our cruise yet - we depart this Saturday. Still no response from a manager, so she proceeded to scan the invoice - still smelling the dress and questioning where the defect was - this went on for quite some time. She began the return (it was purchased with my Dillards card). A manager finally called and she stated she did not need them anymore, "I took care of it," she exclaimed in a very nasty tone. She then proceeded to process my return and gave me a receipt - did not make any eye contact and said, "Have fun." I had intended to look for another dress in the department to replace the one I returned, but after this event, I chose not to purchase anything, especially not from her. Thank goodness I met a pleasant associate at the make-up counter where I made another $100 purchase.
I have never been accused like this before and never felt so mistreated, a horrible experience.
I would like the store manager to contact me.
18
Dec
Posted by Anonymous
I had a problem when I ordered Fashion Fair makeup. But I must say when the Dillard's management team found the makeup thru expedited my order. The were very apologic and professional even though I was very upset. I would like to congratulate the team Randall,Trina and Kathy at the Cincinnati location.
21
Oct
Posted by Mekapeka
I purchased some shoes from the Dillard's in Chesterfield, MO. The cashier did not give me my change. She swore she did, but she didn't. They told me they would count the drawer down and also look at the tapes. They told me they could not give me my money back because she said she gave it to me. They said they were unable to look at the tape, but I know for a fact she kept my change because she asked me to put in email address for my receipt instead of giving me my change. I am very disappointed with the service I received. I don't go shopping to have people steal from me.
09
Sep
Posted by Anonymous
I purchased a dress on 7/29/15 for my granddaughter's wedding (9/19/15). Tags were still on and it had not been worn when I tried to return it today, 9/9/15. The reason I was returning it is that I found another dress I liked better, also from Dillard's.
They would not take back the first dress because it was passed 30 days. I was told I could take a store credit, but since I had already purchased a second dress, that was not acceptable to me. I therefore had to return the second dress, (the one I really liked). I felt that since both dresses came from your store, you would have been more accommodating to a good customer! I will not be shopping at Dillard's any longer. Thanks you, Mary Raymond, North Canton, Ohio
01
Jul
Posted by Anonymous
Order
I purchased 3 dresses--2 of the dresses were for functions on the week end of June 27th. I did not receive the package until June 30th, because of your policy that does not allow for re-routing of packages by Fed-X. Fed-x attempted the first delivery on June 22, and I was not home. I contacted Fed-X to have the package delivered to a Fed-X store for pick up after hours near my home. I was told that the package could be picked up until June 24 at this location. When I went to the store on 6/24, the package was not there. I was told that there was a mistake, because Dillard's does not allow re-routing of packages. A check of the computer revealed that the 3rd and final failed attempt had been made to my home on June 24. I contacted customer service at Dillard's, and the representative verified this policy. And, I was told that with 3 attempts the package would be returned to Dillard's and a credit would be made for my purchase. I received a call on 6/27 from Fed-X that the package was in Munster, Indiana, and would I like to come to that location or have the package delivered to the store I requested on 6/24. I agreed. I returned to the same store on June 30th, that I had gone to for pick up on June 24th, and picked up the package. I feel that I was grossly inconvenienced by a ridiculous policy that was in force one week, and not in force a week later. I purchased dresses elsewhere for my engagements, and I am returning the 2 of the 3 dresses purchased from Dillard's. I will not be making future purchases from Dillard's because of this policy, and I have shared your policy with a few friends. Unfortunately, working people are not at home mid-afternoon to receive packages. . . .
14
Nov
23
Sep
Posted by Shirley Owens
I just received an email confirmation about a bathrobe that I ordered and it showing the wrong color.
My order and I ordered a pale blue medium robe. The confirmation shows color to be peacock and I DO NOT WANT THIS COLOR. Please change or cancel if the light blue isn't available.
Thank you,
Shirley Owens....
05
Jun
Posted by Anonymous
I shopped at Dillard's at arrowhead mall today and had a terrible experience just to purchase 2 bras. When I asked for help finding Dillard's brand bras Erma said these three racks are what you are looking for. I told her exactly what I was looking for and she said this is all we have. After 30 minutes looking I asked for help again
15
Mar
Posted by Jerry
Dillards has closed two of the 3 stores in Columbia, SC, the first in 2003 and the second in 2008. The remaining store at Columbiana Mall on Harbison Blvd has a policy of placing a maximum number of days a return can be made and printing the return day limit on your charge receipt which is as likely to be read as the terms of a wireless contract. After finding that a shirt I recently purchased from them under their store brand had a production flaw in it that caused it to "bunch" at the shoulder, I pulled my receipt dated 11 days earlier and noticed it had a "3-Day return limit". Since the shirt was only $15, I don't feel like driving 25 minutes across town to argue with a sales person over it. I now don't feel like ever driving 25 minutes to this store to do any more shopping ever again. I guess Belk will get all my future business. I wish Dillard's luck in keeping this store open with these kinds if policies.
08
Dec
Posted by Anonymous
On Saturday December 7th I decided to visit the Dillard’s store located in the Collin Creek Mall. Little did I know I would be experiencing the ABSOLUTE WORST customer service I have ever encountered in my life.
After I gathered my clothing I came to the front of the store to get a price-check. The store was closing within 15 minutes so I GUESS it was understandable that all three sales associates did not even look up to acknowledge me. I walked up to one of the ladies and asked if she was able to check the prices of the clothing I had chose. She told me that she did not have the ability to check the price and that if I wanted to check the price that I should take my phone out and use my calculator. At this point I was incredibly irritated because of the way she rudely and impolitely made this statement! She could have communicated this to me in a more pleasant manner, you know, the way that most customer service personals should act. She then took her calculator out and proceeded to tell me that if I wanted her to check the prices that I better read the prices to her, she refused to simply take my clothing and do the price check herself. The way she communicated to me was embarrassing for not only me but I am sure for the company as well. She furiously raised her voice and threw a fit in front of several customers just because of a simple task! I have to admit, I did proceed to tell her that she needed to act in a more professional manner in front of customers. I was appalled that I was actually being spoken to in this manner in a public setting, especially someone who was a store associate. I thought I had seen the worse so I asked this lady who her manager was and she replied by pointing her finger to her right and told me, “IF YOU WANT TO FIND MY MANAGER THEN YOU CAN FIND HER YOURSELF!”
After this experience I am not sure if I will ever see Dillards the same again. What a shame that such a prestige company would have sales associates that represent the company in such a manner. I regret any purchases I have made from this company after this experience.
30
Nov
Posted by Anonymous
I want to let the corporate office know what a great saleslady they have in the dishes and Christmas area. Her name is Sherry and she works in the Dillards store in Saint Joseph Mo. I went to the store to get a Christmas tree( I needed a very slim on due to a construction project going on in my home) the day after Thanksgiving she had just sold the last two siver tinsel trees to a customer. I was so bummed out she suggested we order it but my daughter is leaving to go back to school this Sunday so that wouldn't work. She looked at me and said," no problem I will just take the dispay one down for you. I was absolutely flabbergasted here it is 9:30 am on Black Friday and she just went about taking off the ornaments and put it in the box and taped it up for me and then rang me up. I couldn't thank her evough. She is truly an great lady. Thank You Sherry!
28
Nov
07
Oct
Posted by AnnaBJohnson
I recently shopped here at the fort worth Dillards and we were standing behind another customers who paid for some items and the associate name was Jamie powers was giving away free merchandise. We could not believe our eyes. Employee theft is the number one reson for the prices of merchadise to go on the rise. It seems the management did not take it serious when and employye steals from there company very disappointing.
28
Aug
Posted by Barbara
We have been a long time Dillard's customer and today I tried to change the billing address since we have moved to another city. The person told me it was in my husband's name and he will have to change it. Since he is deaf he cannot talk on the phone. She refused to change the address, a simple address, so we no longer will shop at Dillard's. We have been married 56 years and it is so sad what has happened to customer service in this country. She kept saying she needed to speak to him well, I speak to him all the time but he doesn't hear a word.
02
Jul
Posted by Dissatisfied customer
I went to Dillard's in Melbourne, FL to returned a dress a purchased 4 days ago. I wore the dress on Saturday for a special event and when a crossed my leg I heard a zipper like noise, but I did not pay attention to it. When I got up I noticed the left side of the dress was completely torn. I was shocked it happened and embarrassed to walk with a dress like that in a meeting offer than 300 people. I was very upset and I decided to return, which is a task that I avoid at all times. I rather would give away something I purchased and decided not to use or wear than retuning it. But I thought they would benefit knowing what happened to this dress. Well, the hassle was not worthy. The sales associate Agnes, whom I approached immediately said not to complaint to her because she did not work in that department, she was just covering somebody else's shift. Then she call a supervisor to approve the return and I thought I would talk to someone who was educated and professional. Well, I was wrong. She actually insinuated I was the one who caused the damage. How would this befit me? Anyways, she behaved like a total jerk. So I asked for the store manager and she said she was filling that position. Oh my gosh! Dillard's, you are in trouble. She did authorize the return at the end, but the point here is that this is the type of employee who causes a business to go into bankruptcy because Customer Service should be their priority. But this people think that by behaving this way the are protecting the store interest. The fact is that the dress was defective, I was in the 30 day return policy, I had my receipt and I never ever do any returns, so instead of acting with arrogance and prepotence the should just do their job cheerfully and thankful that they still are in business because of the faithfulness of customers like me.
30
Jun
Posted by Anonymous
I had a extremely negative experience with an employee at the Dillard's at the Jefferson Mall, Louisville, KY, and due to this experience I will not be shopping at Dillard's again. I went to make a return and the salesperson was extremely rude, short, and curt. I had my receipt and was within the 30-day return period but she was very argumentative. I was surprised and disappointed in her customer service skills. I have shared this experience with many to include our company's newsletter! I am an avid Macy's shopper and you can bet.......I will not shop at Dillard's again and will be very vocal about it!
04
Jun
Posted by [email protected]
I went to the lingerie dept. on Saturday. I was helped by Holly Miller and it was the best experience I ever had. She fitted me for a bra and took her time with me. I left there feeling pretty.
