Posted by Cathy Hansen Lopez
I made a reservation at the San Antonio Days Inn I-10 Fiesta/Medical Center for my daughter, her husband, and sick baby who has an 8:30 am appointment with a lung specialist. They arrived late, after midnight, but I had indicated on the Booking.com website that they would be a late arrival and were coming with a baby. Although the room couldn't be prepaid, we did give credit card information to guarantee payment. The attendant Rajesh Reddy Mandeipudi was very rude, had difficulty finding the confirmed reservation, and even told my daughter he shouldn't even let her in! They called us, we quickly filled out all documents he required, and emailed back to him. The confirmed reservation took 40 minutes for check in!! As per usual, as a genius level reviewer on Booking.com and TripAdvisor, I will be posting reviews on those sights. We are frequent global travelers, including to San Antonio. Never have we or any of our family ever had such a horrible reception. Dealing with the public can be difficult, but our daughter was respectful AND had a very sick baby. She did not deserve this treatment. I would ask that she receive an apology, at the least. Sincerely, Cathy Hansen Lopez