Clearwire customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Clearwire.

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Viewing Clearwire customer service reviews 26 - 50 out of 58
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11
Aug

Posted by Business Manager


on 8/11/12 at 6:42AM

INCOMPETENT!!! I asked for an IP Address and was put on hold for five minutes while tech. support tried to figure out what I was talking about. It seems the employees that work for Clear have little to no training with internet service or computers at that. I could here the tech. reading through notes after ever question I asked. The main problem that I came up with is that an IP Address was changed through Clear and no employee had the slightest clue that anything had been changed at all. In turn, my business lost money for three days untill I called a different providers tech. support which found the problem in a short amount of time. If you become a customer with Clear hopefully speaking English is not a big deal to you. COMCAST HERE I COME.... The happiest moment of my Clear experience will be making the call to discontinue my service.

06
Aug

Posted by IhateClearwire


on 8/6/12 at 10:34AM

I have had the WORST experience with them. I was trying to cancel my horrible service and was completely unable to reach anyone in the US. Or anyone who spoke proper English. Finally I found this site which gave me the 877-537-1458 phone number. THANK GOD! This number got me to Robert who was VERY helpful and got everything done that I needed.

04
Aug

Posted by Anonymous


on 8/4/12 at 5:00PM

terrible service and never get someone to speak english.....not a good service even when it rarely worked

30
Jul

Posted by Anonymous


on 7/30/12 at 12:51PM

Short and long of it. If NO ONE else in your immediate area has Clear, you'll get the speeds they advertise. But... when more people sign up for service, they cut your speed. Even when speeds off the towers are less than 0.50 Mbps they continue to sign up new customers and tell you the only option is to find another isp and there is nothing they can or will do.

23
Jul

Posted by will


on 7/23/12 at 5:15PM

Clear is clearly the worst company on the planet. I tried to activate service today using the Clear modem. The modem gets 2-3 bars of signals and able to connect to the 4G network. I used this connection to activate my device. After taking all my information and the process seems to be complete but I cannot connect to the real internet -- only to the home.clear.com wall garden. In the meantime, I received an email confirming the activation and that service should be working, but it clearly is not. After over a dozen calls in one day and 6 hours of phone time, the idiots in the Philippines tell me I am not in the coverage area. ARE YOU KIDDING? If I am in the coverage area, how can I use the modem to get on Clear's 4G network and complete the activation process?

It's pretty darn clear the provision process didn't fully complete but these idiots insist I am not in coverage area... If so, why do I have 3 bars of signal and their coverage map shows me right in the middle of coverage area.

21
Jul

Posted by clearsucks


on 7/21/12 at 4:06PM

I thought I was canceled 6 months ago. They also had on file that I called 6 months ago. Last month they charged my card saying that my service was hibernated. I had the confirmation number.They still refused to give me my money back. I spoke to the Executive Escalations line and they refunded me and waived the cancellation fee. Clearwire is a scam company. Bypass the customer service line and call this number 877-537-1458. I wouldn't recommend clear to the devil

13
Jul

Posted by Disgusted


on 7/13/12 at 6:23PM

Their phone service is about as bad as it gets. I generally spend about 30-45 minutes every morning trying to call customers and end up having turning on and off my modem a number of times and losing contact with customers. The irony is their cell tower is only 300 yards away. They actually have dropped personalized outgoing messages. It is a generic message that picks up after 9 rings. I have had to go out and buy the old antiquated answering machine just so I can personalize
my outgoing message. Plenty pathetic!
I will give you all a tip. If you want to stop them from debiting your credit card account, just call you cc company and have the number changed and they can do nothing except maybe pursue you for the balance but if you file a complaint and threaten them with further action chances are they will back off.
I will say I have had no problems with their email and web service but the phone thing is a definite disaster, not to mention from my experience customer service is chat nd limited to apologies and excuses but no resolution.

25
Apr

Posted by vulcher


on 4/25/12 at 10:03AM

Do you realize that the e-mail address that they provide to you is actually a google e-mail. Google e-mail is really free!!!! They charge you for a free e-mail account.
Cancel your account come the billing date, they will cancel your account on the day you called in, and then they say they will re-activate you. Once you have changed companies, have the telephone number even moved to another company, they will then re-activate your internet account including prior e-mail which will not work — and then begin billing you.
You don’t hear from them until the bill has reached $200.00 or more, and then you have to fight them somemore to get it removed.
This company is one big scam company!
Here is a good phone number for their escalation department 877-537-1458
Here is a good e-mail address for their Executive Escalation department
[email protected]
This company needs to close its wires / doors permanently!

18
Apr

Posted by Stratusrunner


on 4/18/12 at 5:06PM

I canceled my service. Six months later they reactivated it and charged my credit card $100. After many hours on the phone and even sending them the confirmation email that said my account was closed, they still refused to refund the money. I filed a complaint with the FCC. A couple of months later I received a letter from the Clearwire attorney saying they were looking into it. Several months later another letter saying I was indeed owed a refund. I never received a refund and neither the FCC or Clearwire has answered subsequent letters.

18
Mar

Posted by calling comcast


on 3/18/12 at 11:12PM

Yeah, they're throttling me. I'm on a 3Mb/s home plan (I've actually been on it for years; Richmond, VA was one of their first cities). I did 2 OS installs over the internet in one day, 11 gigs or so, and they throttled me the next day to 1 Mb/s. Their rep said it would last a week, and I should keep my usage below 15 gigs/month to avoid throttling. He helpfully pointed out that a Netflix movie is about 2 gigs. So as long as I don't watch more that 1 movie a week, I will get the service I pay for.

17
Mar

Posted by ronla50


on 3/17/12 at 2:54AM

I have been a customer for clear for a couple of years now. It is absolutely the worst the last few months. I am canceling my service and going with Comcast. I am so sick of calling Tech Support to keep me online.
Never again.

31
Jan

Posted by debsjustk9


on 1/31/12 at 4:59PM

Over 8 hours on phone for the issue of their modem not working...2 WEEKS later, 25 calls to try and reach someone in the U.S., and we STILL don't have working internet without a $60 monthly wireless modem from Verizon!! AAAARRRRGGGHHHHH...NOW they say they will send yet another modem, after trying to say first it was an outage, then an upgrade(not upgrading as they will discontinue service to this area in Nov/Dec 2012), then an outage, then the cable, then the router, and back in the circle...and I've now been informed there is NO ONE in the U.S. anymore AT ALL for the company???

27
Nov

Posted by BurningSol


on 11/27/11 at 10:29PM

i normally have 0.5mb DOWN and 1.30mb up. Yes.. my upload is FASTER than my download speed! I cant even stream netflix half the time and i pay $35 a month for this! Why? BECAUSE THEY FOOL YOU INTO IT AND PUT YOU IN A 2 YEAR CONTRACT OF crap internet service!!!

02
Nov

Posted by dbmachine


on 11/2/11 at 10:31AM

This place is ran by a bunch of ametures and nobody knows how's in charge. I was over charged 3 mos. after I discontinued my service and I've been told and have conformation numbers from 4 different times I would recieve a check. Still waiting

19
Oct

Posted by anonymous


on 10/19/11 at 6:51PM

The customer service is dropping acid.
Like robots, they repeat the same old tired lines over and over. Reset this, disconnect that. Don't get this service if you don't have any choice, go with dial-up first.

23
Aug

Posted by erikf92


on 8/23/11 at 1:38AM

This company is a joke! I'm a college kid that can't access my e-mail account because i don't have time to talk to my parents throught the day to get the information needed to verify our account information?? really? it's a different email account, why should i have to know all of their information for their account to access my acount! canceling service and getting different e-mail account

18
Aug

Posted by timotayo


on 8/18/11 at 12:01PM

I have tried for hours on end day after day, I have documented, using multiple forms, including but not limited to using print screen, to paste conversations, as stated I have a disability, that limits my patients, clear wire seems to want me to upgrade my services, to obtain higher speeds, why would I do this when I am within sight of the tower and can not obtain the speed I am currently paying for, I believe this is bait and swithch tactic for which I reserve the right, at any time to file suit, I will however wait and see before I choose this option. If clearwire wishes to offer me a deal on upgraded services I will consider this as a possible viable solution, I do and will expect a reply within a reasonable amount of time, I also may wait untill I have reasonable reception based on speedtest.net results, please feel free to contact me at 541-234-7335 as soon as possible, you patient yet not yet loyal customer tim firman account info at phone # 541=292=0873

18
Aug

Posted by lb


on 8/18/11 at 6:40AM

Ditto to all previous
This system, and customer service just sucks,
(on steroids) !!!

Unreliable, slow,
The only thing I can rely on is seeing the modem lights cycling, indicating that the system is down .... AGAIN !!

02
Jul

Posted by tabessell


on 7/2/11 at 4:10PM

ridiculous. modem cannot and will not maintain 1.0mb connection. constantly getting less than a single megabyte and supposed to be getting up to 2. crazy. time warner offering same monthly rate im paying for 6.0-7.0 mb. no comparison. customer service tellin me hotspots of the day are to blame. as if having to many customers is a problem, and if it is, maybe they should update systems faster or at least let me know that for $35 a month, i'll not be able to stream movies or play ps3 games. gotta get 1.0 to stream in sd, so you can forget hd.

19
Jun

Posted by Product consumer 1200


on 6/19/11 at 6:42PM

I have been clearly taken advantage of by The Clearwire Corp. Their internet service is no better than dial-up service.
Its suppose to be so quick and easy to use. I have spent so much time and money trying to get it fixed and then still not work properly. Several times I would lose connection from the server. I would call for service dept, and they would tell to jiggle the Modem around until you get a signal. Customer service wasn't any better I would threaten to cancel. So they offered me a better deal and later I was able to upgrade to what they consider is their faster internet package. It was not only slow it took forever to buffer a video on Youtube. My daughter in the middle of a school project couldn't get online, so we had to call Clearwire again. All the time I have been with so called "Clear" the connection has never stayed consistent. I was ripped off by Clearwire and I hope to join with others, in a Class Action Lawsuit please automaticaly include me.

09
Jun

Posted by Unhappy Family


on 6/9/11 at 8:23AM

VERY VERY UNHAPPY AND MAD with this company (clearwire) I have to reprogram my telephe every morning. I have to turn off comp. and phone for a few mn. everyday and reconncet every cable, hopping and praying that works again. If it doesn't I have to call custumer serv. and they have me on hold for about 1 hour then after their indication I could be lucky and it my work. Of course if the call doesn't drop..... I have been a customer for a long time, but since 6 months ago I have been haven lots of issues..

03
Jun

Posted by Anonymous


on 6/3/11 at 2:40PM

I've had Clearwire for several years. Some one incorrectly closed my account When I called a very nice gentleman in India had me set up another account. I was unable to get my old e mails. I called Tech support and finally they closed the new account and restored the old account.That was March of this year. I now have the same problem that someone closed my account again over three days ago. Tech support in Florida was great gave me a ticket numer with a committment to call back within 24 hours. Guess what no return call so two days later I call them back. They aer still investigating why my account was closed in error but I have to wait until 6/6/2011 and call back to see if I can get my old account reactivated.
I am also told I cannot get out of my contract at this tome. Sure hate to pay for something I can't use. I do not recommed Clearwire to anyone.
Patty Wolfard

03
Jun

Posted by Chuck Taylor


on 6/3/11 at 11:43AM

The worst customer service. Had me on hold for 3 hours saying to keep waiting for a supervisor. I was told device was $40 doll a month and now i pay $60.00 fraud, breach of contract. The worst!!!!

21
May

Posted by Anonymous


on 5/21/11 at 2:21PM

Live in Baltimore, and Clearwire service here is excellent. A year ago got 4G internet service that I can plug into the wall and move around my home - or take to friend's home. Only a couple calls to customer service, and each time, they were great and problems resolved quickly. Way better than Verizon customer service!

04
May

Posted by Anniepannie


on 5/4/11 at 3:09PM

Horrible Customer service. They will not refund your money even if its only been 1 day of service!! Terrible! An hour of my life wasted on these people! Another reason to go with local smaller companies.

Viewing Clearwire customer service reviews 26 - 50 out of 58
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