Two suing Clearwire
Two former employees at the Clearwire call center in East Milton are suing the company, saying it failed to pay them for work. The Nichols Kaster law firm, of Minneapolis, filed suit in US District Court in Pensacola on Aug. ...
Clearwire customer service news
Find the latest Clearwire news related to customer service below. We do our best to screen the news provided here for relevance and accuracy, but the links to articles found here are from 3rd parties so occassionally less pertinent materials get published. Please feel free to contact us to report other relevant articles, or to let us know of any material that should be removed.
04
Oct
29
Sep
Sprint: A Bet On Clearwire And Lightsquared As Much As The Actual Company
Furthermore, Sprint was named number one in Customer Service for all mobile carriers in 2010; things are moving in the right direction…operationally. Unfortunately, the operations are just one part of the equation. On the other hand, the balance sheet ...
18
Aug
Sprint Said in Talks About Clearwire Buyout
The company, which in July reported its 15th consecutive quarterly loss, will lose ground to AT&T if that company completes its proposed acquisition of T-Mobile USA. The deal would allow AT&T to surpass Verizon Wireless as the country's largest ...
28
Jul
BMC Software, Cabot Oil & Gas, Clearwire: US Equity Movers
Skechers U.S.A. Inc. (SKX) soared 19 percent, the most since April 2009, to $16.95. The maker of Shape-ups toning shoes was raised to “buy” from “hold” at BB&T Capital Markets, which cited the odds of “greater earnings power” from a recovery in gross ...
05
Jul
As funding woes face Clearwire, LightSquared pulls in $265 million
In the past few months, Clearwire has shifted 1400 Customer Service and network engineering workers off its books. That comes after layoffs which were announced last fall. Clearwire lost $227 million in the first quarter, and its stock is down 25 ...
06
Jun
Clearwire Outsources Customer Support
... has outsourced all tech support operations to Teletech -- a deal that involves offloading another 700 employees to Teletech. According to Clearwire, the company will retain about 180 customer support employees in both Florida and Las Vegas. ...
06
Jun
Clearwire Outsources Customer Support Another 700 Employees Get Migrated
Now it appears that in another cost-saving move, Clearwire has outsourced all tech support operations to Teletech -- a deal that involves offloading another 700 employees to Teletech. According to Clearwire, the company will retain about 180 customer ...
02
Jun
Clearwire Unloads Call Centers
Continuing its strategy to cut costs, Clearwire (NASDAQ: CLWR) today said that about 700 Customer Service workers in Las Vegas and Milton, FL, will now be employed by TeleTech, which already had been performing some work for Clearwire. ...
20
May
State may yank $2 million subsidy from Clearwire
It also gave the landlord at its original East Milton call center, which houses the 525 employees, a 90-day notice that it is terminating its lease, though negotiations on a new lease at the same facility are ongoing. The $2 million allocation ...
18
May
What is Clearwire's "Core Competence?"
Could AT&T outsource Customer Service, marketing, sales and operations? Probably. Could it dispense with its formidable regulatory and lobbying skills? Probably not. One might also make that observation for leading US cable operators as well. ...
16
May
Clearwire lease still in limbo
A corporate leadership team from Clearwire is due in Milton next week to discuss the issues that could determine the fate of 525 employees at the company's East Milton call center. The company notified its landlord, Terhaar & Cronley Property Co., ...
12
May
Clearwire seeks short lease
Clearwire is asking the landlord at its East Milton call center for a month-to-month lease. Jim Cronley, a partner at Terhaar & Cronley Property Co., said Thursday that Clearwire had contacted his company via email seeking the new arrangement. ...
12
May
Clearwire seeks month-to-month lease
Clearwire is asking the landlord at its East Milton call center for a month-to-month lease. Jim Cronley, a partner at Terhaar & Cronley, said Clearwire has contacted his company via e-mail seeking the new arrangement. Clearwire recently gave Terhaar ...
12
May
SR commissioners working on Clearwire deal
Clearwire is a wireless Internet service provider that currently employs about 525 people at a call center in East Milton. The company recently gave its landlord a 90-day notice terminating the lease on its main building. One of the primary reasons the ...
09
May
East Milton's Clearwire could close in 90 days, eliminating more than 500 jobs ...
Terhaar & Cronley Property Company received a letter on Friday from their tenant, wireless Internet service provider Clearwire, saying the company would be leaving the call center in 90 days because of a dispute over a parking lot at a second building ...
24
Apr
Clearwire restores service in Seattle after outage
When I contacted customer support (which typically is quite good) I was told service would be restored in “two to 24 hours.” Then I asked when that time period began and the tech replied, “I don't know.” Sometimes I feel as it Clearwire's mission ...
28
Mar
Best Buy Launches Clearwire 4G Mobile Service
Under the Connect program, the chain acts as an MVNO, billing consumers, providing customer support, and selling mobile computing devices embedded with wireless modems at subsidized prices with wireless activation. "We're finding that customers ...
24
Mar
Clearwire CEO Opposes AT&T And T-Mobile Deal
They want to keep as many T-Mobile employees as possible because they know we rock at Customer Service and they don't want to lose our loyal customer base. They understand that they have a bad rep and they want to change it by adopting T-Mobile's ...
22
Mar
BJ's, Carnival, Clearwire, Molycorp, Raven: US Equity Movers
The operator of customer-service call centers was boosted to “outperform” from “neutral” by Macquarie Group Ltd. analyst Kevin McVeigh. Clearwire Corp. (CLWR US) climbed 6.5 percent to $5.39 for the biggest gain since March 10. ...
11
Mar
Clearwire Replaces CEO Bill Morrow in Management Overhaul
Chief Financial Officer Erik Prusch will become chief operating officer, taking responsibility for day- to-day operations, sales, marketing, network operations, Customer Service and other aspects of the business. Last month, Clearwire predicted ...
11
Mar
Class action: Clearwire 'akin to a bandwidth Ponzi scheme'
Even if a customer's Internet service is unlimited and fast when the customer's service is activated, as promised, it is only a matter of time before it is throttled down to a rate that makes routine Internet use excruciatingly slow. ...
10
Mar
Clearwire shakes up exec suite, CEO Morrow resigns
Prusch will be responsible for sales, marketing, Customer Service and other daily operations. Hope Cochran, treasurer, will become CFO and oversee Clearwire's attempt to raise more cash. The company added that it is currently conducting a new search ...
09
Mar
Internet Provider Clearwire Accused of Running 'Bandwidth Ponzi Scheme'
... which has processed 1565 complaints in the past 36 months over advertising, contract issues, billing or collection issues, sales practice issues, delivery issues, repair issues, service issues, Customer Service issues, guarantee or warranty issues, ...
01
Mar
Clearwire: Best Buy Ready 4G Service
Under the Best Buy Connect program, the chain acts as an MVNO, billing consumers, providing customer support, and selling mobile computing devices embedded with wireless modems at subsidized prices with wireless activation. At the time of last year's ...
27
Feb
Clearwire is in cash trouble; throttling the reason?
Their Customer Service reps neglect to tell a new customer that Clear will “manage” you. They do it to provide an “equal experience for all customers.” I don't download much at all, no movies, just a few songs here and there, yet I am the target of ...
04
Feb
Deutsche Telekom Said to Be Nearer to Clearwire Deal
Feb. 4 (Bloomberg) -- Deutsche Telekom AG's T-Mobile USA unit may be close to a deal to buy wireless spectrum from Clearwire Corp., two people familiar with the talks said. T-Mobile USA is the only potential bidder and the sale of the spectrum could ...
20
Jan
T-Mobile USA talks future, Deutsche Telekom weaning it off lifeline; Clearwire ...
Germany's Deutsche Telekom -- better known in the States as T-Mobile USA's disciplinarian parent -- was out in New York today chatting up its American division's prospects for the future, and execs from both sides of the pond had quite a bit to say.
19
Jan
Sony Ericsson Sues Clearwire Over 'Confusingly Similar' Logo
Sony Ericsson has sued Clearwire for trademark and copyright infringement over a logo that Sony Ericsson says is far too similar to its own. Sony Ericsson claims that the Clearwire logo (left) uses infringing sphere with swirl logos, in the same green ...
13
Jan
Clearwire, RSC Holdings, Texas Instruments: U.S. Equity Preview
The provider of billing and customer-service software was raised to "buy" from "neutral" at UBS AG. The 12-month share-price estimate is $33. ...
16
Dec
Clearwire 4G Users Best Stay Month to Month
... Comcast, Time Warner, Google(GOOG) and Intel(INTC), the company has been at the center of controversies over system quality and Customer Service, ...
02
Dec
Sprint Pushed for Deal Between Clearwire, T-Mobile
Sprint Nextel Corp. supports a network accord between partner Clearwire Corp. and Deutsche Telekom AG's T-Mobile USA, said Goldman, Sachs & Co. analyst Jason Armstrong, who met with Sprint management yesterday. “Sprint indicated they have ...
18
Nov
Sprint's 4G Lead at Risk Amid Clearwire Cash Crunch
Sprint, based in Overland Park, Kansas, could allow a rival such as T-Mobile USA buy a stake in Clearwire, though that may undermine Sprint's control and hurt its ability to compete. “Sprint's hands may be tied here,” said Moffett. “They may have no ...
06
Oct
Clearwire Responds to Throttling Complaints
The statement does little to explain the weeks of reports from increasingly agitated customers being told by Customer Service that Clear caps access to 8GB ...
29
Sep
Clearwire unveils Twin Cities Net access
"We feel like we have a superior product, better Customer Service and a better customer experience," said Qwest spokeswoman Joanna Hjelmeland in Minneapolis ...
30
Aug
Clearwire Unveils Rover 4G Mobile Broadband Service
Clearwire on Monday unveiled Rover, a pay-as-you-go 4G mobile broadband service aimed at tech-savvy "digitally addicted" customers looking for high-speed mobile broadband without a contract. Non-contract, unlimited service plans will run $50 per month, ...
12
Aug
Clearwire Expands Jobs In Florida
Kirkland-based Clearwire said today that it is making a major expansion of its customer call center in Milton, Florida, as the firm continues to build out ...
11
Aug
Wanting a Clearwire iSpot? A little fyi ...
But Clearwire's approach is still a surprising choice for a company that's been working to improve its customer-service reputation.
04
Aug
Clearwire's iSpot means 4G for iDevices
Today is a tremendous occasion for all Apple mobile device users. Clearwire has just introduced iSpot, the nations first dedicated 4G hotspot device for Apple mobile devices. The new CLEAR iSpot Personal Hotspot brings a truly unlimited mobile ...
04
Aug
Clearwire baits bandwidth-hungry iOS users with cheap 4G hotspot
Clear's Customer Service team can unlock the iSpot to work with non-Apple devices, but it is then subject to Clear's standard service plans. ...
04
Aug
Clearwire iSpot Brings 4G to Apple Mobile Devices
Just keep in mind that Clearwire provides some of the worst Customer Service in the industry. Their obvious goal is to keep you (and your money)… ...
30
Jul
Best Buy To Offer Clearwire WiMax Service
Best Buy launched Connect to provide "one-stop shopping" for electronics, wireless service, billing and customer support. But the number of cities the ...
29
Jul
Best Buy to resell Clearwire service next year
The idea behind Best Buy Connect is to give customers "the convenience of one-stop shopping for devices, service activation, billing and customer support," ...
29
Jul
Best Buy® and Clearwire® Unveil Strategic Wholesale Relationship and Plans to ...
... adoption by providing consumers the convenience of one-stop shopping for devices, service activation, billing and customer support from Best Buy. ...
26
Jul
Clearwire's proposed 80-foot 'stealth' tower has residents reaching for phones ...
Four years after thwarting a bid by Clearwire to construct a towering antenna on the grounds of Mililani Iki Elementary, Mililani Mauka residents are organizing to oppose a new bid by the Internet carrier to construct an even taller antenna just a few ...
14
Jul
Sprint, Clearwire: 4G jump start looks sweeter with both WiMax and LTE
Could the stars be aligning in a way that Sprint - the first network to introduce 4G wireless technology to consumers - is positioning itself as a long-term contender in the battle for 4G? Or at least for a merger with T-Mobile USA. The latest twist in ...
25
Jun
Clearwire comes to a mall near you
Currently the company has about 100 area employees in retail, sales and marketing, and technical support positions. Clearwire's 4G WiMax service is running ...
05
May
Sprint and Clearwire Announce Summer WiMax Expansion
Plus it was an executive from corporate office and not a Customer Service agent. oh well. I guess we will see in a couple of months. ...
14
Apr
Clearwire and Funambol Collaborate to Create World's First Open Source 4G ...
Funambol also offers an enhanced version which includes additional premium capabilities, professional services and technical support. ...
23
Mar
Clearwire Says WiMAX in 7 More Cities This Year
If Sprint gets 4G right, in terms of subscribers, revenue and Customer Service, it could offset the declines it's seeing in its pre- and post-paid mobile ...
19
Jan
Teletouch Signs National Distribution Agreement with Clearwire
... conjunction with its direct sales force, call center and various retail eCommerce websites including: www.hawkelectronics.com and www.hawkexpress.com. ...
