Read the reviews below to see the experience other people have had when dealing with customer service from Big Fish Games.
Wow unfrickenbelieveable. That anyone would get a helpful person. I have yet to find anyone with better than a first grade IQ. Even then, the only training they get is to talk in circles and blame it on your phone or computer. But honestly at the end of the day, who is the dumb ash? Spending real money to play casino games with fake money and then getting ripped off by the casino. And then getting mad because you can't get help.. yea...
I am being charged for two games I did not order. I would very much appreciate these two charges reversed and any further charges stoped. I bought one game and that is all I wanted.
Please make these adjustments and confirm that this has taken place.
thank you
I allowed my child to purchase a game, not realizing it was a monthly subscription, being charged a second time we cancelled. Can't believe we are still being charged!! We cancelled on line to the subscription!!! we no longer have the game, and are constantly billed!!! I am canceling my card!! I nor my children will ever purchase from BIG FISH GAMES again!! They don't even have a contact customer service phone number!😠😒
I purchased Aacation Adventures: Park Ranger 7 on April 9th with BF Credit. I have the order confirmation for order #283474459. However the machine shows that the trial is over and wants me to buy AGAIN. I can't play this game because of this. PLEASE fix this so I can play this game.
Why can't I phone you. It's difficult and time-consuming to get any thing done this way. I type with one finger and and I spell worse then I type. I have been a member of bigfoot sence 2000 and I love your games but dealing with your company when I have a problem is difficult and very frustrating. And if it is for me it probably is for other seniors. Thank you kindly for taking time to read this and thank you again if you can do something abou this problem.
hi My name is Dorothy Barrow.i have been a member of Bigfish for many years and spent many many �£s.i am getting a little mixed up nowadays with my accounts .i am 63 and would be very grateful if you would merge my 2 accounts into one .I am buying games and cant play them there in another account .could you close and transfer all my games to so when i buy stuff i will know where to play .Hoping you can assist me
I would like to know if I am getting my membership
Credit?. I have a feeling bigfish do not me. I'mean just the games I got from bigfish. Love that you have a good choices for games. Sopen can we the problem with games that can't play. I want to stay with bigfish games
So with cancermy games keep feeling good not sick
I kind of lose myself the manyear games Iplay
I have lost my level again on gummy drop! I must have two or three games connected to my email and Facebook account I have been sent to two other location in Sydney Can u please select two of them and leave the one where I was in Seoul! I icloud only sent me back to New Orleans I didn't have each gigs to back it up
A complete rip-off. Con you into buying chips with deals 24/7, give low amount of chips away, but you will never be a consistent winner unless you buy hundreds or thousands worth of chips. Customer service is a joke, always using the line "completely random". It's not random when the same people always win, and the rest sputter along. Fun to play yes, but don't even think of giving them a dime !!!!
The Customer Service department does not exist. I am convinced of this because for the last 2 years when the service is seriously not working and requests are submitted through the "forms" no one ever gets back to a member. Lately the games have not even been loading correctly even when you purchase them. They do not care about their customers and do not care if they get what they pay for or not and flaunt it by not responding or giving even minimal service.
I hate big fishs website, i have tried for over an hour to re create a new password and i did recieve a temp. password, but it won't let me sign in, I even put in a different e-mail address, that didn't work either. I tried calling to speak to a live tech support person, and that didn't work either, I went to the help page, that didn't work either. I will find another game company to buy from, I don't need the stress.
l am very disappointed with Fantacy 21 with all the petitions of cruelty to circus animals this game the first hour is full of performing animals l found nothing exciting in this game.l love my penquin games but this one is a big disappointment. This game was advertised weeks ago and then suddenly disappeared now its back but as far as l am concerned it could have stayed disappeared. Thanks Lola lion cachet [email protected]
Have been playing gummy drop for some time however lately the game wont load stops working and moves are in slow motin usually the game registers that there is aproblem but this is not happening have had my tablet checked and it is fine please try and fix this problem maybe you are over loading the game
