Read the reviews below to see the experience other people have had when dealing with customer service from Baskin Robbins.
I recently purchased an ice cream cone, when I got down to the cone.... I was surprised to find the pink B.R paper wrapper on both the outside of the cone where it belongs but also on the inside of the cone... probably from the previous cone.
The employee should have seen this, not a pleasant surprise.
prevented me from finishing this delicious treat.
I just had the worst drive through experience in many years! First the wait was ridiculously long and then when I did get to the window I had to repeat my order only to wait again! When the girl finally came back I was told that hot fudge wasn't working...one would think that, that might have already been known. I said to just give me my order, I had a granddaughter waiting, I was given her scoop of ice cream but had to tell her to give me mine. It of course didn't have the fudge, but not nuts & no whipped cream either!
I tried to call, but the phone went to voicemail & was full!!!
The Baskin Robbins in Plant City FL is the worst run fast food drive through I have ever been through.
You people need to retrain your employees & remind them that people talk!
Julie Justin
2 days we tried to go to Baskin-Robbins in Smyrna Tennessee but they were closed before 9:30 even though the website says they're open 24 hours and the door says they're open till 10. We are here at 9:25 today the chairs were all up they refused to give us any waffle cones because they already shut down and cleaned all the machines refused to give us the manager because they said she was busy. And then refused to give us the name and number of the owner.
I took an 84 year old lady out for a cone yesterday around one o'clock. Enjoyed our ice cream and asked to use the ladies room before leaving the store. We were told there was no restroom. I'm pretty sure BY LAW a food and beverage establishment must have a restroom for PAYING customers. This was UNACCEPTABLE TREATMENT of. senior citizen.
The Baskin-Robbins on West Atlantic Boulevard and Banks Road in Margate Florida is a big disappointment. I go there frequently because it is also a Dunkin Donuts and i like their ice coffee. Recently I've been there twice in the last week and my husband has been there many times and wanted hot fudge sundae I'd say about seventeen times in weeks past and they don't ever have any hot fudge. This is an ice cream store that's ridiculous and then the last two times I went I wanted a cake cone for my ice cream cone and they don't have cake cones I don't understand, Baskin-Robbins is a well-known big company I know their franchises but why would a franchise not want to make money they are losing money by not having the proper items it's ridiculous and I'm very disappointed. I love Baskin-Robbins and the other ones are farther away it would be great if they would get it together thank you
Your Baskin Robbins On New Hampshire Ave In Takoma Park Md Is Horrible They Never Carry The Nice Summertime Variety Ice Creams And It's Always The Same Old Garbage Flavors And They Are All Very Rude To Customers And Don't Understand The English Language Terrible Place And I Have Been A Baskin Robbins Fan Since Day One Of Your Company So Please Take Care Of The Junk Store Of Yours
Baskin Robbins is evil! They cheated us on product serving size, attempt to short change us, the curse at us, and racially discriminated against my cousin. They also blocked us from contacting them on their corporate website after we filed a complaint from one incident, and then we couldn't file another one when they called my cousin a racial slur.
Worst store ever!! Show up 15 min before store closed. Well the sign said 10. No waffle cones, no sundae do to the fact they turned off the machine and the overhead light are off. Worst worst worst. Just set your hours the close at 9:30 so my family of 5 don't waste there time specially on a Friday night after a movie.. Don't worry we won't be back. If you care about which store it is......4323 1st st Livermore.
Yep complaint I was just at the Baskin-Robbins on Clovis and Shaw and Clovis California and I want to buy a prepacked gold-medal read every time I go to this place they're out so I asked the guy behind the counter can you check for a pre-pack of gold medal ribbon and he says oh are we out outfront I would've asked him if I already knew the answer I checked and he says do you want me to look in the back yeah why did I ask him and he comes out since were all out I said great can you give me a hand pack for 590 night he says no I asked him if he call the manager manager says no. So I politely reminded him this is why you guys don't have any business and there was no one in the place I went to Ace Hardware earlier I bought a Traeger grill from them last week for $500 this week they had an ad that says by a Traeger grill get a $50 gift card and a free bag of pellets I has to manage rices sure no problem we can do that for you here's a $50 gift card and grab a bag of pellets the fuss no Mas customer service you guys don't understand won't build to repeat business
I am a disamled vetren with on,leg and your store on sinset and mountain vista in henderson nv refused to serve me ir even let me in because I have a service dog
I think this practice is deorable and elleagle I am very upset right now the manager was vary rude and told me to leave and never,come back
If this is the way you,treat your disabled customers I will get the word out to everyone I know and the media that your company likes to discrimanate agenst the handycapped
R armstrong
The baskin robins on highway 70 nashville tn 37221. Doesn't have or sell gift cards. It's ridiculous. All other fancies do and I've told this store several times they need to have them. I had a fit mothers day and they finally got the manager to give me 2. Here it's father's day and they say they don't have them. It is run by Indian people and they are so rude and not trying to resolve the issue. I hate this particular location. I shouldn't have to drive across town for a gift card who also has them but is out at the moment therefore I had to buy a gift card from somewhere else that isn't baskin robin.
My kids and I went to baskin Robbins in Little River, SC today and the guy that took our order at the drive thru was having trouble remembering what I had ordered. He repeated it back wrong 3 times. So once he got it right I drove up to window. He brought me the wrong ice cream and wrong cone and I told him we had ordered the choc ice cream on cake cone so he went back and got 2 cake cones and just slammed them into the correct cones and the ice cream was hanging off the side and about to fall out so when he came back to window I said I am not buying these because the ice cream is literally about to fall out. He got really upset and so I told him I wasn't paying for those so I paid for the smoothie and then he just threw those away and told my kids that they needed a new mother!!!!! Yes he was very rude I asked for manager and he said he was manager. His name tag said "shift leader" he slammed the window. I have called asking for district manager but no one has called me back. I will never go back to this place. I will call the store manager in the morning. My kids and I go to this place at least 2 times a week. They have lost my business!!!!!
I drove up to drive thru on May 6 at 7:55pm on Hwy 90 in Avondale, La 70094..the two employees we're both outside as I drove up to window he came straight to window to get my order and then brought the ice cream to window without washing his hands...I asked him did he wash his hands he told me he was smoking tho...I said well I don't want ice cream he told me you gonna pay for this ice cream...I then proceeded and drove off...
I love baskin robbins ice cream and we drive 15 minutes to get it, in kingdom city Missouri. I have had several great experiences with the people; however the last couple of times the girl was so hateful, short when responding to my friend and I, and had no sales skills.
Zaragosa location has a very rude employee, needs to be taught how to give better customer service, I asked him about the free cone with a double scoop and he gave me attitude so I told him I wanted mt money back and he refused to help me,so I asked to talk to a manager and he also refused, he said his name was Leif. .. crappy service
So disappointed in the cleanliness of BR in Louisville Ky on Hwy 146 (old LaGrange Rd). It is a new store, so surprised it would be in the condition it was in. The ladies room was out of order, so I had to use the men's room. The floors were very dirty. I couldn't help but think the ice cream area must not be clean either. The employees do not have a clean place to wash their hands. Ugh.
I have visit the baskin and Robbins. By my home and there is a young man working there. That did not have great customer service. I was under the impression that he's prejudice I love baskin and Robbins ice cream but from this experience of the worker was very unpleasant in the place of the business. Thanks for having such great ice cream.
90% of the time I attempt and purchase ice cream from baskin Robbins they do not have the icecream I'm looking for ( Reese's peanut butter if you were wondering). What's even more humerous is a few times they didn't even have chocolate icecream. Moreover they have recently ran out of peanuts every time I attempt to buy icecream, and their most recent absence is hot fudge. How do you expect to satisfy the customers if you have nothing to offer. I live in Staten Island and this is just terrible.
3/13/2016 time was between 8:30- 9:00 pm ... I ordered a mini cappuccino and two children's scoops of OREO ice cream I had an extra scoop on my order and the employee put the extra scoop back into the bucket of ice cream. I asked her and told her that it was not sanitary. She said I didn't touch it and that it was ok..... NOT! LEXINGTON KY LOCUST HILL LOCATION
