Avid customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Avid.

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24
Jan

Posted by jasmine78


on 1/24/17 at 6:48PM

I opened a case with Avid, spoke to someone with decent but limited English, who verified that I have the proper generation iLok by asking me to pull it out of the USB and give the #. When I plugged it back in, the error message "magically" went away. Unfortunately a few sessions later, the exact same error message came back and now there is NO WAY to contact someone for support except to PAY $50 for a phone call, or buy a yearly plan for $100 which allows ONE phone call a month! This is a problem with AVID'S software (or hardware, still undetermined if it's the iLok or the software- definitely not my computer).

Highway robbery. I've NEVER bought a product that fails and had to PAY someone to talk about it. Pro Tools 11 is an amazing program, but there is NO ONE with WORSE customer service than Avid's.

02
Oct

Posted by Anonymous


on 10/2/16 at 5:20PM

hi, GUYS:
I'm installing Pro Tools In my windows pc, but is giving me Error 2753 file mmerefresh.exe
so, this problem is not letting me to install the software, and need you to tell me what I
will have to do in order to run the program. Please, let me know.
Thanks. so much!
Hector Contreras

15
Sep

Posted by tmaca


on 9/15/16 at 12:29PM

Bull. the "live person" procedure only gets you a recording demanding you enter some code. The ONLY thing you can get through the number is a third party "support" operatio in the Phillipines whose operators, qwhile I assume understand English in some literal way, do not understand English well enough to understand any kind of idea beyond the simplest.

09
Dec

Posted by Anonymous


on 12/9/15 at 10:18AM

I accidentally purchased the $600 Pro Tools 12 and not Pro Tools 12 HD. I've been trying to return for an exchange. Three days already and no one helping me resolve this issue. VERY frustrating. Long hold times and no one to help.

15
Oct

Posted by jose esteban


on 10/15/15 at 10:35PM

need to upgraded m powered 8 protools i can not upgrade need some help pro tools

19
Feb

Posted by Anonymous


on 2/19/15 at 2:07PM

Unbelievable. This is the "Comcast" of the music world. Phone prompts, dead ends, 30 minute hold times. This isn't "Customer Service Success" This is Customer Service Sucks. Say what you will about Apple, but at least they ANSWER THER G'DAMN PHONES!

24
Jan

Posted by Anonymous


on 1/24/15 at 7:24PM

This is the worst "customer service-centric" site that I have EVER dealt with. Forgive me for saying so.
C'mon gang...after monopolizing the market with a great (even superior) tool, you'd think that you would want to help users become productive contributors to the music scene. I'll bet it will help you sell even more product.
Instead, however, you have crafted the least user-friendly website that exists for the lion's share of the DAW's on the scene today.
I really think the tool is incredibly powerful, but you folks leave a LOT to be desired when it comes to navigating the site for any substantial and material assistance for the product itself. Was that by design?
I want to cuss and use the worst possible expletives but I'm certain even this email from a "commoner" such as myself, will fail on deft ears...am I right? Geez.
My hard drive crashed.
All I want to do is download the same f'n software that I paid all that hard earned money for...
Is there any way that you folks can help me out...at all?? I promise I dont want anything for free...just the product that I paid for...good?
Thanks Brent 1(760)402-4006

18
Nov

Posted by Anonymous


on 11/18/14 at 12:14PM

The website and customer care # are outrageous. Is there NO WAY to reach customer support. I bought a support code - cannot find it anywhere in email opt online,

AND can get NO HELP!!!!!!!

29
Aug

Posted by maxthevid


on 8/29/12 at 1:51AM

How the hell does a n avid user get any sense out of avid. I want information on upgrade to AVID for imac mountain lion X10. Like trying to mix petrol with water.

You may be big Avid. condense the miles of rubish you put on the web, you may get BIGGER
Max.Greene

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