Posted by jasmine78
I opened a case with Avid, spoke to someone with decent but limited English, who verified that I have the proper generation iLok by asking me to pull it out of the USB and give the #. When I plugged it back in, the error message "magically" went away. Unfortunately a few sessions later, the exact same error message came back and now there is NO WAY to contact someone for support except to PAY $50 for a phone call, or buy a yearly plan for $100 which allows ONE phone call a month! This is a problem with AVID'S software (or hardware, still undetermined if it's the iLok or the software- definitely not my computer).
Highway robbery. I've NEVER bought a product that fails and had to PAY someone to talk about it. Pro Tools 11 is an amazing program, but there is NO ONE with WORSE customer service than Avid's.