Posted by Anonymous
Why is the customer services number not recognised?
Why is the refund website not functioning properly?
Avanti customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from Avanti.
11
Nov
26
Aug
Posted by Maggie
My daughter and I travelled on the 1240 service from Glasgow to Euston. Staff were excellent, but usual luggage storage problems.
We had enjoyed a family wedding, and I thought I'd make the return journey more relaxing for us, and finish our lovely experience off by paying for an upgrade if it was a possibility.
I asked the male on board manager if it was possible. He 'barked' at me - 'Do you know how much people pay to sit in First Class?' And several other patronising comments ending in 'It isn't available on this service.' I said to him, that is all he had to say, without his aggressive manner. In fact - I was British Airways Cabin Crew for 30 years, and well used to upgrading people when it was necessary to make seats available for families who were split up,or for people celebrating. Never with a charge!
The return service left Euston on the 25th August at 1316. Regrettably bad initial Customer service.A
02
Mar
Posted by James kent
Completely hopeless. Just had to take Glasgow Edinburgh train owing to cancelled west coast services. Gaurd charging me the fare because although Scotrail had tried to contact you there was no reply so they were not authorised to let us transfer across to edinburgh gratis. No word from you. I will be seeking a refund of the £15
01
Aug
Posted by Anonymous
I thought I just sent an email to corp, but I am not sure it went thru. I have had 4 bad experiences with the Pekin Avanti's 4 orders have been screwed up and when I called this evening I did raise my voice when I told a male manager that we have had 4 problems and he said I don't think so. Then he told me I have an attitude problem I believe he has a problem. I will never order from the Pekin Avanti's or go to that Ristorante again I have done. I have eaten there and ordered several times,but never again.
