Posted by DISSAPOINTED/MAD
AutoNation Chrysler Jeep Arapahoe 9980 E Arapahoe Rd, Englewood, CO 80112. On 06-03-2023 we bought a 2019 Nissan Rogue from them with a extended warranty. On 06-19-2023 we called about canceling, we were told we had to take off work and go in person to cancel because two people only there until 5:00 would have to sign. BS this was just to try to convince us not to cancel. We spent a week asking the finance manager Johnathan Cole to send us proof of the cancelation. What he sent was his request to cancel then telling us 2 weeks. Spoke to the General Manager Ed Absher explaining what had happened he then told us to call a Chris Jackson stating this was Johnathan's manager. We called this person only to have to leave a message. Called back 30 minutes later and talked to him, he states it would take 6-8 weeks to get the refund. Advised this is financed so We are getting interest charges and we expect them to cover, he made a sound then sad it wont be that much interest dont worry about it buddy. This after getting hung up on 4 times asking for Johnathan Cole. I don't know who regulates this but will find out. It is looking like we will need to contact our legal department to handle this. Avoid this place at all cost.