Posted by Anonymous
I called this afternoon at 2:30 pm to inquire if the pool heather at the downtown pasadena california club has been fixed. A pleasant male answered the phone told me "I don't know, I think it is but I just got here, call us back in 30 minutes", I was surprised by his answer, I asked if he could ask one of his co-workers, so that I don't have to call back again, to which his response was "they are on a lunch break and I cannot ask them when they are at lunch". I was taken aback by that answer and said "wow, really? to which he responded 'thank you very much and the conversation was finished. I think we have all been very patient waiting for the pool to be back to working order. It all started on January 10, 2015 when the pool was supposed to get refurbished, it got delayed until the middle of March after which the pool heather went out. We waited days for a part to arrive after approval from corporate and now I can't get a simple answer if the pool heather is back in working order. The only way for me to find out if it is working is by calling or coming in and check for myself. To be told to call back in 30 minutes is disappointing and poor service to say the least.