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I bout an Alcatel phone from Safelink on 5/16/2022 and got it on 5/16/21,

1. They said it was a 2 day shipping. it was not!
2. The phone had no sim card.
3. The phone wouldn't work.
4. I spent 4 hours on the phone making 16 calls and talking to 39 people.
5. They would transfer me endlessly and I got hung up on 8 times.
6. They couldn't find the order # even though I read it to them.
7. Some said to buy a sim card. No! It was supposed to have it. And I don't want phone after this bad service.
8. They told me to call another company that sold the phone...turned out to be a doctor's office.
9. Oscar transferred me and it came back to Oscar who told me the same thing...he couldn't return $.
10. I was tired out and mentally sick after all of this.
11. Nobody would help me return the phone.


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