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On 1/8/2016 my husband's Doctor office called in a prescription to the Rite Aid in Connellsville, PA. Approximately 2 hours later, my husband received a text from Rite Aid indicating that his prescriptions were ready. (He already had received an text on 1/6/2015 regarding 2 prior prescriptions.) So I went to pick them all (3) up. I got in line at the drive through prescription pick up. It took 45 min to get to the window, and I waited at the window another 10 min, only to find out that they had not filled the prescription that the Dr. had called in on 1/8/2015. When I registered my dismay regarding the inefficiency of the pharmacy, the pharmacist came to the window to tell me that she could not fill the prescription that the Doctor had ordered, in its entirety, because they did not have the drug. I can understand , if the drug was some exotic drug, but it was only and antibiotic for an UTI. The pharmacist then request that I pull to the front of the store, where she would meet me, when she partially filled the antibiotic. Once again I waited 10 more minutes. I normally do not complain, and understand that sometimes things get backed up. BUT, I have had 2 prior prescriptions filled there and had to wait over 2 hours for each. Prior to August, I lived in Bethel Park, PA, approximately 50 miles from Connellsville. I have always used the Rite Aid in Bethel Park and have NEVER had to wait 2 hours for a prescription to be filled and certainly never waited an hour in the drive in line. This pharmacy is so inefficient. The pharmacist had all types of excuses, including blaming corporate. I find this to be a lip service. I informed the pharmacist that the best thing that could happen to her store was a wrecking ball and a CVS! I also informed her that it is unfortunate that my husbands insurance uses Rite Aid, but my insurance certainly does not and I will take my business else where!


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