Marks and Spencer customer service

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Customer Service

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Phone: +44-0845-609-0200

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User Reviews

27
Jan

Posted by Anonymous


on 1/27/24 at 5:13AM

I would like to highly compliment your staff member Carmel in the Athlone branch for the wonderful service she gave yesterday. I went in to inquire about a bra fitting and she offered it there and then. She was an absolute pleasure to deal with, courteous and respectful. It can be a bit daunting having to strip down for a fitting, but she made it such an easy experience. I ended up buying two recommended bras. Please thank her for me, it's so nice to receive such great service

01
Jan

Posted by KPS


on 1/1/24 at 10:34AM

I bought two trays of your goose fat roast potatoes to make my life easier cooking Christmas dinner. Despite being well within date I was disappointed to find that so many of them were rotten through the core. Between the two trays I managed to find enough for my family and then made some mash to top up. I can usually rely on m&s for quality food and was disappointed that it was substandard when it mattered most.

25
Nov

Posted by Lel Blake


on 11/25/23 at 6:53AM

In the Bury St Edmunds branch yesterday afternoon we were served by a very grudging member of staff who was brusque almost to the point of rudeness, made no eye contact, had little in the way of the words please and thank you and absolutely no desire to engage in any kind of conversation. The store was not busy, she was on the top floor in the lingerie and menswear department and I believe that her name was Michelle. I have never encountered poor customer service like this before in that branch. I hope that you will give be this matter your consideration

13
Nov

Posted by Anonymous


on 11/13/23 at 1:07AM

I ordered a prelit Christmas tree on 3.11.23. It has been sitting with Evri for several days now. We contacted Evri on Sunday 12.11.23 and their representative promised it would be delivered that same day This they failed to do. We are moving house this Friday and want the tree before we do so.
This is poor service from you and your courier and we expect you to contact them and expedite delivery without further delay

23
Oct

Posted by Disappointed


on 10/23/23 at 6:20AM

I purchased an Crispy Aromatic quarter Duck, thought I would treat myself . So disappointed hardly any duck and pancakes were so thin I couldn't roll them they just fell apart , I have been buying these for years as my treat but no more, didn't think it was worth the money. Very disappointed ☹️

View all 10 Marks and Spencer customer service reviews »
Customer Service Ratings

Based on 78 votes.

3.1

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Marks and Spencer customer service news
Councillors upset after Marks and Spencer food store does application u-turn

COUNCILLORS in Caerphilly have shared their disappoint after it was confirmed that Marks and Spencers would no longer popular food supermarket will not be coming to the area. Last year it was said that Marks and Spencer was in negotiations with the ...

Marks and Spencer zamknie w sumie 100 sklepów

Brytyjska sieć odzieżowa Marks & Spencer ogłosiła, że do 2022 r. zamknie 100 sklepów. Jak oceniają analitycy Global Data, w ciągu dwóch dekad udział marki M&S w rynku odzieżowym w Wielkiej Brytanii spadł o niemal połowę. - Marks & Spencer od ...

Man exposed himself at Newcastle Marks and Spencer

POLICE have release an image of a man they want to speak to after inappropriate behaviour in Newcastle. Officers have received a report of inappropriate behaviour in Eldon Square shopping centre last month. A man had entered the changing rooms at ...

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