Rite Aid customer service

Rite Aid is a national drugstore chain based in Pennsylvania. In 1962 Rite Aid was first called Thrift D Discount Center before taking its current name in 1968. Rite Aid provides a live chat, phone support and email contact support.

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Customer Service

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Phone: 800-748-3243

  • How to reach a live person:
    • Keep pressing 0 after their introductory messaging. I had to press it 5 times until their system gave up.
  • Hours of Operation:
    • Mon-Fri: 8am-8pm EST
      Sat: 9:30am-6pm EST
  • Email:
    • This information has not been added.
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  • Customer service link:
  • Main Company URL:
  • Description:
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User Reviews

30
May

Posted by Frustrated parent


on 5/30/23 at 1:53PM

I just sent a grievance and where I was frustrated with the older lady at the counter, I come to find out that he frustration is with the speed at which the pharmacy is moving (or not moving) and she is tired of having to hear nothing but complaints and people angry that they are waiting so long. I never want to blame an innocent person, so my apologies to her but it is still ridiculous the time that people have to wait here. I would never recommend using this pharmacy.

30
May

Posted by Upset parent


on 5/30/23 at 1:36PM

Update: this is my second time in the store, over a hour waiting, my child is still in the car in tears and I am still waiting. The lady at the pharmacy was more pleasant and I am listening to a tech constantly complaining about the wait.

I use the Rite Aid on Hanover Street on occasion because my kids' pediatrician is right down the road. On multiple occasions I have had to sit for over an hour waiting for the prescription to be filled. I have worked with a number of Rite Aid's in central PA and have never had to wait like I do in Carlisle. Today I sit in my car with my son in tears because he feels terrible and I need to get his antiobiotic in him. I try to explain this to the pharmacy staff in which I am met with a blank face and an older women not even responding but in a very condescending tone say to me, "well, are you going to wait?" Of course, I am going to wait as there are no Rite Aids close to me and I am not going home to drive 20 minutes in the opposite direction to get to one. Not only is the wait in edible long always, the service that I received from the women at the pharmacy was intolerable. Please keep in mind that I work at a Rite Aid part time, so I see both sides of situation. There is never a reason to treat customers like that, especially when they are waiting a very long time for their meds.

30
May

Posted by Upset parent


on 5/30/23 at 1:28PM

I use the Rite Aid on Hanover Street on occasion because my kids' pediatrician is right down the road. On multiple occasions I have had to sit for over an hour waiting for the prescription to be filled. I have worked with a number of Rite Aid's in central PA and have never had to wait like I do in Carlisle. Today I sit in my car with my son in tears because he feels terrible and I need to get his antiobiotic in him. I try to explain this to the pharmacy staff in which I am met with a blank face and an older women not even responding but in a very condescending tone say to me, "well, are you going to wait?" Of course, I am going to wait as there are no Rite Aids close to me and I am not going home to drive 20 minutes in the opposite direction to get to one. Not only is the wait in edible long always, the service that I received from the women at the pharmacy was intolerable. Please keep in mind that I work at a Rite Aid part time, so I see both sides of situation. There is never a reason to treat customers like that, especially when they are waiting a very long time for their meds.

29
Nov

Posted by Anonymous


on 11/29/21 at 2:05PM

I returned 2 Tracfones in box they came in with appropriate paperwork and Rite Aid return label on 11/10/21They arrived in Liverpool N.Y on 11/12/21.Just spent 45 minutes on phone trying to find out where my refund is;no one answered.

06
Aug

Posted by johnmoe


on 8/6/21 at 6:57AM

Rite Aid store # 01754 @ 4390 Richmond Street Philadelphia, Pa 19137 ( Pharmacy Complaint )
On 08 / 06 /2021 wife went to pharmacy to pickup are daughters medications called in by Doctor himself who is a her brain surgeon that sent her home on Tuesday Night 08/04/2021!!
First of all the young male pharmacist was helpful but the young lady behind the counter with him couldn't be more rude, playing with her cell phone. She said we don't have anything for her my wife explained it was called in on 08/05/21 the male pharmacist said something to her and she respond by saying what? like he was bother her playing on her phone.
He told my wife we can fill it for her. He gets high marks for checking and being a professional young man. She gets a zero as a person and being a rude humane being you should do surprise visit to this store its a very nice neighbor and people should feel at ease with people behind the counter.
Its states the pharmacy hours are at 8am they open at 9am please change the hours so people no correct time. Two weeks ago store was open and pharmacy was close at 5 pm gates down no reason why??
Cashier # 17544445 Transaction # 1098971 8/6/21 9:14 am

View all 75 Rite Aid customer service reviews »
Customer Service Ratings

Based on 145 votes.

2.9

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Hours of Operation

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Rite Aid customer service news
Female Employee Dies After Killing 3 and Wounding 3 at Maryland Warehouse

A female employee at a Maryland distribution center committed suicide after killing three people and wounding three others in a mass shooting Thursday, police said. Hartford County Sheriff's Office confirmed that 26-year-old Snochia Mosele from ...

Yard Sale USA to replace Mt. Juliet Rite Aid store at prominent intersection

A local business that discounts big-ticket merchandise will expand with a new store at the former Rite Aid building in Mt. Juliet at the corner of North Mt. Juliet and Lebanon roads. Yard Sale USA will lease the approximate 10,600-square-foot building ...

Armed robber targets Rite Aid in Xenia

A robber held up a Rite Aid pharmacy Tuesday evening at gunpoint. The robbery was reported around 5:10 p.m. at the business, 34 S. Allison Ave., and officers were on scene investigating, Xenia police dispatch said. >> 2-year-old boy shot by brother ...

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