UPS customer service

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Freight Services (over 150 pounds)

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Phone: 800-333-7400

  • How to reach a live person:
    • Press 0 through all messaging until transferred. Took me 2 times.
  • Hours of Operation:
    • Mon-Fri: 9am - 5pm
  • Email:
    • This information has not been added.
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  • Customer service link:
  • Main Company URL:
  • Description:
    • The number above is for Ground/LTL. The number for Freight Air/Ocean is 800-443-6379.

      Also, their TTY/TDD number is 800-833-0056.

International Packages

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Phone: 800-782-7892

  • How to reach a live person:
    • Continually speak "operator" at each prompt. Took me 3 times until connected to a live human.
  • Hours of Operation:
    • This information has not been added.
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  • Email:
    • This information has not been added.
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  • Customer service link:
  • Description:
    • This information has not been added.
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Package Services

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Phone: 800-742-5877

  • How to reach a live person:
    • Press 0 through all messaging until transferred. Took me 2 times.
  • Hours of Operation:
    • Mon-Fri: 7am - Midnight EST
      Sat: 7:30am - 9pm EST
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Description:
    • This information has not been added.
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User Reviews

14
Feb

Posted by Anonymous


on 2/14/23 at 1:03PM

2 days in a row, the lazy UPS driver states he tried to deliver my "sign for package", but he did not. Today I caught him parked in my back yard honking, but when I went outside to get my package he drove off. I even tried to flag him down and he sped off. Same lazy driver that always delivers packages in our small town, younger generation kid. WINSLOW ARIZONA

20
Aug

Posted by Anonymous


on 8/20/22 at 9:18AM

Customer service is terrible through the phone, automated service tells you nothing.

03
Dec

Posted by Stephanie


on 12/3/21 at 5:37PM

I was harassed by Import Customs Department Miyagawa of UPS in Japan. He called upset and accusing me of calling their company demanding of immediate delivery in which is not true. We are normally not home because of work (US military) and I made a courtesy call to UPS Japan customer service to asked for them to call before delivery to avoid a unnecessary trip. I thought was being nice to giving them a heads up of no one will be home so I need an advance notice prior to delivery. Instead, I received a call of harassment and disrespectful. I have 19 items inside my 21 kilos of box and He was asking me to pay for each items of ¥4,000-6,000 yen, (roughly about $35-53.00) if I wanted to get it delivered soon. I original purchase these items on line between $5-10.00 per item. When I asked for justification to why I am being charged so much for a cheap purchase, he got mad, yelling at me over the phone which caught me by surprised. His justification is that because I am asking them to hurry them and deliver my box which I never asked. Mr Miyagawa is so disrespectful, unprofessional and using his position and power to bully foreign people in Japan that don't fully understand the taxation system of importations for small items, no guidelines or what so ever. I never expect this kind of service and treatment from Japanese who works for UPS. He was making statements that didn't make sense to me. He didn't asked me to provide supplement documentation to justify the taxation values but randomly just wants some cash which is so unusual for Japan. Up till now they are still holding my shipment even after I already said that I don't need it anymore and they can return to the sender so I can have my money back to make another purchase for Family and friends Christmas gift. I It's an online cheap shopping I made and spent hours to find good deals since COVID and money is tight. Now, I am delay for gift giving to family and friends around the globe. I am being discriminated by Mr Miyagawa of UPS Japan.

22
Dec

Posted by fishinbass


on 12/22/20 at 11:40PM

I've gone into UPS stores several times during Covid and am concerned for their employees. UPS is raking in the dough, why not station an employee outside of the confined store space to process packages? Today was crowded, and I had to get something notarized. UPS had footprints to indicate social distancing but the wait in line was so long. A lady cut through the line just to ask the customer service rep a few questions, pulling her mask down to ask the questions and talking over the line or customers...thus exposing employees and customers to her airborne germs. The notary had me dip my thumb in an ink pad (standard practice anywhere, but in these days, can't someone come up with a sanitary method?) and then handed me a cloth that he pulled out of the drawer to wipe my ink-stained thumb! C'mon UPS, a dirty rag offered to the customer? How much does a 2"x2" packaged alcohol wipe cost UPS?

19
May

Posted by Anonymous


on 5/19/20 at 12:33PM

I have had a package, and according to the tracking number, has been sitting at ups the past 12 days. Can't reach anyone by phone. Lost my faith in ups!

View all 575 UPS customer service reviews »
Customer Service Ratings

Based on 849 votes.

2.4

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