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Dear Customer Care (Behringer),

I am extremely disappointed with the backup service for Behringer South Africa. We are a church based in Durban, KZN, South Africa and purchased a Behringer 16 Channel Sound Desk from a supplier in Durban about four years ago. Recently the sound desk has been giving us some problems. When I contacted our supplier I was informed that Proaudio Johannesburg are the only Company that can service the sound desk as the Company appointed by Behringer in Durban takes over six months in order to return the equipment to the clients. I am unaware of which company has been appointed in Durban but they have a terrible reputation amoung your own suppliers. It is unfair for our Church to have to fit the bill which may be in excess of ZAR1000 to send through the Behringer Sound desk all the way to Johannesburg and to have it returned at our cost. If Behringer fail to provide a proper accredited service agent in Durban, they should at least bare the cost of courier to Johannesburg and back to Durban. We purchase BEhringer in good faith that we will get the necessary back when the need arises however if this is the back up we can expect then should question whether Behringer is the right brand for us!


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