Posted by James
12/11/2014 at approx 0830 hours I called customer service with a problem. The person that came on the line was not very helpful. First she did not know the product I had (Zenith Mdl # SBV342. She says I should a lens cleaner to solve the problem. My problem is the machine is stuck in Progressive Scan Mode which means the picture does not come up. The sound works. It would be helpful to speak to a rep that one could understand so I could fix my problem.