Find the latest Uber news related to customer service below. We do our best to screen the news provided here for relevance and accuracy, but the links to articles found here are from 3rd parties so occassionally less pertinent materials get published. Please feel free to contact us to report other relevant articles, or to let us know of any material that should be removed.
The program will launch across the USA in the coming months, and a spokesperson for Uber spokeswoman tells Australian Business Traveller "we are planning to expand this program internationally (although) unfortunately I can't give you any indication of ...
Move over airlines! Uber unveils new frequent-flyer style program. USA Today. Uber unveiled a new program that will help customers earn perks like cheaper fares, better customer support, and priority pickups at airports. Read full story. Like CommentShare.
The company also promises better support at each Uber Rewards tier (which doesn't say much about the standard level of customer support …). Uber Rewards is launching today in nine cities: Miami, New Jersey, Denver, Tampa, New York, Washington DC ...
Facing an emergency, Uber riders can now send their car's real-time location directly to the The District's 911 call center. “For many years the biggest challenge in the 911 industry has been location accuracy," said Karima Holmes, Director of D.C.'s ...
Two years ago, during a brainstorming session at Customer Contact Week, a Customer Service leader from a government agency stated that it wanted its service to be as good as Nordstrom's. What was a surprise at the time has become a new norm.
When it launched in 2012, Uber's original stance on tipping drivers was that it would make using the app more of a hassle for drivers and passengers. “In the end, we decided against including one because we felt it would be better for riders and ...
On Wednesday, ride-sharing giant Uber agreed to pay $148 million to settle cases in 50 states related to a 2016 data breach that affected 50 million customers and 7 million drivers. According to USA Today, Uber's then-CEO Travis Kalanick and his senior ...
Uber Technologies has agreed to pay a $148 million penalty to all 50 states in the U.S. and the District of Columbia for covering up a data breach that impacted millions of drivers and customers, law enforcement officials said Wednesday. California ...
A new app-based, on-demand snow removal service is coming to Milwaukee. SnoHub Inc. will start accepting requests through its app in November for snow removal in the metro area. SnoHub's platform works in a similar way as ride-sharing apps such as ...
These companies have a laser focus on Customer Service and experience. They excel in reducing friction and making life easier for their customers. And, by offering that kind of experience, they were able to disrupt their competition, and in some cases ...
GRAND HAVEN, Mich. – An Uber driver in Michigan is still in shock after a rider's crude and sexual advances over the Labor Day weekend. Cindi Chute said it was shortly after midnight Sunday when she picked up a man in Grand Haven, Michigan. "We had ...
Shep Hyken is an Entrepreneurs' Organization (EO) member, award-winning keynote speaker and New York Times bestselling business author. As a Customer Service and experience expert, he knows the critical role stellar service plays in a company's ...
The surveillance video at a Maryland motel parking lot shows a man lifting a woman from the back of his Uber, hoisting her limp body so her feet don't touch the ground and carrying her through the dark into a room. In a 911 call later, the confused and ...
You might not be able to hail a traditional Uber ride in Colon, Michigan, but you can order up an “horse and buggy — and have a guaranteed memorable experience. Timothy Hochstedler of St. Joseph County has decided to use his traditional Amish horse ...
“I don't think there's Uber down here, so it's pretty cool,” said Becky Phelps. “It gives people that option that can't drive or don't want to drive or shouldn't drive.” Hochstedler's 14-year-old horse named Walker is also customer-service friendly ...
The report includes incidents of passengers being wrongfully kicked off the app following a false vomit submission sent by the driver. On Twitter, some users expressed frustration with how the company's Customer Service department is handling ...
(WSYR-TV) - Without an 800-number or a Customer Service line to call, some Uber customers have been taking to Twitter to send out complaints and questions about additional charges on their accounts long after taking a ride. One Uber rider tells us she ...
Previously, Watson was a senior financial analyst at Demilec USA. • Quilvest Private Equity named Alexis Meffre as executive chairman. Previously, Meffre was vice chairman. CEO Guy Zarzavatdjian also transitioned out of his role to focus on the private ...
Its official re-launch was held on Wednesday with the deregulated taxi0laws in the country. The USA based taxi service provider patiently waited for removal of restrictions on fare and permit caps. A major faction of the new act was ... Anne Berner ...
A Londra Uber ha giocato la carta decisiva ottenendo l'ok - seppure in prova, come ha stabilito un giudice del tribunale londinese - di poter continuare ad offrire ...
“Driver hubs are just another way to reach the same kind of scripted Customer Service agents you get on the phone,” said Moira Muntz, spokeswoman for the Independent Drivers Guild, which represents about 65,000 app-based drivers in New York City.
A worker co-op in the USA is working to plug the gaps in local public transport provision which have left night workers stranded. Set up in 2017 in Pittsfield, Massachusetts, Rose and Cole Co-op Transport is a ride-sharing business helping people ...
Do Uber and Lyft stiff their drivers on wages? A legal push by the ride-hailing companies' hometown of San Francisco could lead to the drivers becoming employees rather than independent contractors. City Attorney Dennis Herrera subpoenaed the ...
Gainer went online and called what she thought was a Customer Service number. "I tried contacting them through a phone number I found on their website and when you call that, there was a recording that essentially said this is not a Customer Service ...
This time last year the wheels at Uber were pretty much ready to fall off - such were the negatives headlines that the company couldn't escape from. A string of revelations about the so-called "brogrammer" culture at the company, accusations of cover ...
The federal government has approved Uber's plans test food delivery by drone, starting in San Diego exclusively, according to a recent interview with the company's CEO, Dara Khosrowshahi. Food delivery has always been a straight to your door, little-to ...
As it prepares to go fully independent with a spinoff from its European parent next month, Altice USA is deploying its new home entertainment hubs en masse throughout the New York City metro area and has started to follow suit in the rest of its cable ...
Uber has shared more details on a flying car that could eventually transport you around cities. At its second Elevate summit this week, Uber is revealing new concept images that shed light on what it's hoping will be the flying cars that carry ...
An Uber driver who ordered an Israeli diplomat to leave his vehicle in the middle of Chicago traffic for speaking Hebrew has been barred from the transportation service. Israel's deputy consul general to the Midwest, Itay Milner, took to social media ...
Destination United virtually transports soccer fans in India to England's Manchester United stadium, offering them exclusive behind-the-scenes content using immersive technology. Carissa Chesanek. 1 may 2018. The ride-sharing company Uber has ...
“The new design provides enough information for drivers to identify past trips for customer support issues or earning disputes without granting them ongoing access to rider addresses.” Women have spoken out for years about creepy experiences with ...
Uber is taking steps to improve its reputation by emphasizing new initiatives that put passenger safety first. Ivanha Paz. 25 april 2018. Uber is finally doubling down on safety with new features that will assist passengers in possibly dangerous ...
After years of resisting major changes pushed by riders and government regulators, Uber announced upgrades this week it said are aimed at keeping its U.S. ride-hail customers safe. The mobility company will add an emergency 911 feature akin to a “panic ...
In a post today, Uber CEO Dara Khosrowshahi announced a slew of new features for the app, designed to address growing concerns over rider safety. A majority of the additions are contained within a handy Safety Center landing page inside the app.
A data breach in 2016 exposed the names, phone numbers and email addresses of more than 20 million people who use Uber Technologies Inc.'s service in the U.S., authorities said on Thursday, as they chastised the ride-hailing company for not revealing ...
WASHINGTON - The messy battle for the future of urban transportation is playing out in the gridlocked and bike-cluttered streets and sidewalks of the District of Columbia - and the subway tunnels underneath it. On Wednesday, Uber chief executive Dara ...
There are a lot of incredible elements to the story that Seth Meyers told Monday on NBC's “Late Night”: His wife, Alexi, went into labor so quickly on Sunday that she gave birth to their baby boy, Axel, in the lobby of their apartment building ...
This article originally ran in Term Sheet, Fortune's newsletter about deals and dealmakers. Sign up here. The bike-sharing war is roaring in the United States following its explosive popularity in China and Europe. Yesterday, Uber acquired dockless e ...
Reuters reports that the complaints were brought by taxi drivers in Egypt. Forty-two Egyptian taxi drivers filed a lawsuit in the administrative court a year ago against USA -based Uber and its Dubai-based competitor Careem, arguing they were illegally ...
Grab has given the Uber app a stay of execution in yet another market as regulators across Southeast Asia continue to investigate the merger deal announced between the ride-hailing companies last month. Fresh from extending the closure date a week in ...
They also claimed that the two firms were registered as a call center and an internet company, respectively. In March, the administrative court ordered the government to suspend the licenses of the two companies. However, the two companies applied to ...
Could a few free rides on Uber be the perfect gift for someone you know? If so, the Uber Gift Card could be just the thing for you! A gift card is a great way to thank a friend for a favor, give a nice perk to a client or employee or show someone they ...
The fatal accident took place last week, when a woman later identified as 49-year-old Elaine Herzberg was hit by the car as she wheeled her pushbike across a dual carriageway in Phoenix, Arizona, USA, at night. She later died from her injuries. Video ...
Driver pay jumps 15% in five years, but persistent shortages dog carriers · PierPass to adopt appointment System and Flat Fee for OffPeak hours at San Pedro Bay ports · Pacific Northwest ports join chorus of opposition to new tariffs · Trump's highly ...
The fallout from this week's Uber self-driving fatal accident goes beyond finding fault of the company, the emergency driver, or the pedestrian. Municipal, state, and national governments are now scrambling to make sense of vehicle safety regulations ...
A self-driving car involved in a fatal accident in Tempe, Ariz. earlier this week failed to swerve or slow down in the moments before hitting a pedestrian crossing the road, according to a newly released videotape. The video, taken from a camera aboard ...
In her lawsuit, she claims she reported ride cancellations to Uber Customer Service multiple times. The usual response was a $5.00 credit and assurance that she wouldn't be paired with the same driver again. Steele claims Uber said it would investigate ...
... sequel factory · How Perth dodged its own Day Zero water crisis · Burger King 'sorry' for offering burgers to women who get pregnant to World Cup players · Opinion: Fewer choices, fewer staff, fewer Customer Service calls: So what do Telstra ...
An Uber driver allegedly raped an intoxicated female passenger in his car in Boston over the weekend and told police, “I know I'm in trouble, I had sex with her,” prosecutors said Monday. The allegations were disclosed during the arraignment of Ranjan ...
On a number of occasions, according to the lawsuit, Steele reported these cancellations to Uber's official customer support and critical response help lines. While she was told a few times that the company was investigating her claims, more often than ...
