Read the reviews below to see the experience other people have had when dealing with customer service from Sirius.
Was on the phone for 1-1/2 hours trying to get a replacement for a radio I purchased in May 2012 that gets constant static. Spoke to 10 different people...never got the same answer from anyone. They told me that the warranty of the new radio I purchased in May 2012 (which has a 1-yr warranty) expired in 2007, the date my old radio expired. I plan to drop this service as soon as possible.
customer service..."system upgrade lines are down" could not get my account number to buy a new system which my company would have paid for.
Crap.
Customer service doesn't seem to speak much English, and doesn't seem to be able to resolve issues. When I called about a radio not tuning their only response was to tell me to tune to Channel 0. "I can't tune to channel 0. I can't tune to any channel except 4, 5, 6, 7, and 63." "Tune to Channel 0 ..." I suggest reactivating your 8 track tape player.
i am not going to renew my subscription with sirius! only for the fact that they want a premium dollar for a one year subscription ( 174.00) American dollars! quite pricy when they will not give you a number to speak to a person in the united states of America,only in the Asian countries can you contact anyone, because they ( Sirius) only pay them .75cents and hour. When here we are hungry for work!!! that is capitalism at its worst. dont forget its only air waves!! I do like the stations, but not the fees they are charging to access their waves when all the rest are free.there are to many free good! stations to listen to then to pay the price for employment in any other country then ours!
I was charged for a service that I didnt ask for in the amount of $95.06 that was taken out of my banking account on october 4, 2012. When I discovered it on my banking statement, I called this number to reach someone over in the Phillipines, was told my money would be back in my account within 5 days, called today 10/11/12, was told the money would be back in my account by 3:00pm, at 4:00 pm called back talked to another person stating that they need my credit card information again, I refused to give it to them, I told them you had my credit card info on October 4th when you took the money out of my account., now I want a refund , was told I have to wait 5-10 business days, So think it over before signing up for satellite radio, because at the end of your contract they automatically take money out of your bank. Also you never get to talk to a live person that you can understand.
Just spoke to a very kind young woman who verified my info as a Sirius customer....She did have a foreign accent but I had no problem understanding her whatsoever....I aired my concern about not receiving some stations that I paid for under my plan....She knew exactly what I was talking about and told me I will get a new signal within 5 minutes and be able to receive those stations and voila! Fixed in 2 mins.! I Love Sirius XM Radio!
So glad to know that it isn't just me...I have been on the phone with Sirius XM more in the last month than anyone should ever be in a lifetime! Yes, the language barrier is a HUGE issue! And you can forget asking "Billy" (or insert any common US name) to please connect you with a US based customer service rep...good grief! Going to try the phone numbers from this site...wish me luck...
was on for an hour while "gentlemen" (and I use that loosely) from the Phillipines looked up in his master book for answers to why I was overcharged. Got no where. Do I have to cancel to get my $272 back? Isn't there an Americam in an accounting department who can help??
I have also e mailed them. They continue to respond with BS and haven't figured out what I am asking. The e mail goes to the Phillipines, too. If your question is not specifically covered in their "book," they have no answer except thank you for being a Sirius customer...guess not for long.
Has anyone fou d a number that rings in the USA?
customer service is crap.they either can't understand english or you have keep repeating things because they can't get explanations through there head!! never had this much trouble with any company before!! Where do you get these people anyways. I am surprised you have any business at all!!!
I am glad to know that it is not only ME that has had one horrible time with customer service! I just get so aggravated and justifiably so. Any question that you ask, you got 10, 000 words but none of them truly address your issue. I have decided to cancel, only moments before writing out my payment check. I made one last ditch effort on the customer service line, and just am giving up! I have had it with their answers and sneaky answers at that! I am also going to make a formal written complaint to GM who is supporting this radio in their vehicles!
I have been trying to deal with Sirius xm for the past 4 years because I like the radio I get but I despise the customer service and there inability to figure anything out. I have been hassled over and over for bills that were paid and have had them sending bills every month. Then I call and tell them I paid and it is an hour conversation. They will finally apologize say they have figured out what is going on only to bill me again. For 177 dollars a year I would love to find an alternate radio company. Too bad they hold the market. I am on the phone canceling right now and have been on for 20 minutes since already telling my whole story about wanting to cancel to another operator. She said I needed to talk to the next operator and here I sit. REALLY??? I just want to cancel. If anyone knows of another company doing this please let me know. I would love to give my business to someone else.
Okay they just got me again. Two years in a row I try to cancel and they talk me back into another year. Each time for 80 instead of 177. I really want to say forget it but the sad part is I love the product just don't like the customer care. Hopefully they will get it together. They need to take advise from zappos. BEST customer service out there
Same trouble as everybody else. The Customer service is horrible, mainly due to the huge language barrier. We tried twice in the car to set up an account, both times, after half an hour of struggling to spell out every word the Sirius reps couldnt understand because they dont speak English fluently, we had reached our destination and couldn't sit in the car for another half an hour to finish the account set up. I treid to set up online, but said an account existed. So we called from home, I requested someone who spoke english several times, was given alternate numbers that rang directly to countries clearly not in the us, with no one available who's first language was english. After another hour of spelling every word letter by letter, we finally got set up for our trial, which is going to be two weeks shorter than it should have been becuase of all the trouble we had getting it set up correctly. This is my wifes car, but I will certainly encourage her to not do business with this company when the free trial ends.
cannot wait to cancel, even though I know that will be a battle, tired of recording and then nothing recorded- "can't play, file is empty" and that is with being so freaking careful about not recording too much, and on and on.
horrible customer service, just an incredibly frustrating experience, for the money,can but lots of iTunes and books. the hell with them
Unbelieveable, I have been on phone for two hours with the philipines, besides the terrible phone connection call taker left me on hold for half hour at a time and could not help me. I canceled a portable radio in December 2011 seems they just kept charging me for it. I had to keep callin the phone number for extending a subscription to talk with someone in US who had no idea where they were transfering me to, the supervisor said same. Sent to supervisor of billing, guess where Philipines guy was not supervisor and didnt have one. Got number off internet and am now talking to Cairo Egypt, same bad connection same half hour wait. When I asked US person for US person to call me back they did not know of any such person to get me with. Pitiful company I am going cancel my subscriptions this is agravating.
I called them twice- I wanted an explanation of the letter I got with three charges. They could not tell me and kept asking me for the information I was asking. It appears they have no computer screen that has all my accts on the same page. I told them i wanted to cancel- they forwarded me to someone else- I waited 20 minutes on hold- someone answered- i told them i wanted to cancel and the line went dead. Tried to cancel online and there is no where to cancel. Once they got you- they never let you go!
SiriusXM has to be the worst business I've ever dealt with! No one knows what's going on. I bought a new unit on line through XM Fanstore. Complained that there was a defect one week later. After hours of contact with XM & XM Fanstore, they sent me a new replacement. As my luck goes, it WAS ALSO DEFECTIVE--same problem! Tried unit in other car holder--same thing! I call back to XM to be told that my 90 day warranty would be covered by the other company. The other company says the others are liable. I got so fed up I bought a new unit directly from XM. I wonder if there was another satellite company out there, would they have better customer service? I love SiriusXM--I hate their customer service. It sucks!
The 1-866 number in useless, sends you right to there calling center in India and no one there has any power to help. In my case the wrong esn number was attached to the account and the day after I bought the service I called to see why I was not receiving the service. They tried to charge my $15 bucks to transfer which is ridiculous because I didn't even own the radio that they were going to charge to switch from. Eventually I found this 888 number and everything was much easier. Even though they didn't Waive the $15 fee they gave me a credit of $15 bucks so it all worked out.
I went online to switch my account from my ex-wife's radio to one of my own. I saw that there was a $15 transfer fee, so I called customer care. They couldn't waive it, but they offered a $10 credit to my account. I told them just to go ahead and cancel then (the radio is in my gameroom and probably gets played once a month - less in the summer). I was transferred to retention, who said waiving the $15 fee would be no problem. I stayed on.
My husband and I just bought another pre owned Honda Accord. The previous Honda came with a free trial that was started with no problem. This ime however I was just informed that this car already had a free trial and that I could buy a subscription. The cust. ser. rep. did nothing to help just tried to sell.
Dear Husband just hung up after bartering over an hour with the Sirius representative. We have two vehicles. The one we traded in had an active Sirius radio acct and the new car came with a trial subscription. We still had an active subscription on our second car. He could NOT come to an agreement on the consolidation of ONE bill for the two cars. Nor did brain dead representative understand we expected a discount for the second (new) car. After being put on hold many times, dear husband didn't feel comfortable with the integrity of the representative nor the negotiated deal. Nothing was in writing. FWIW, an email sent to us before we signed up for anything would have solved any dishonesty we have been reading about. It was much easier purchasing the new car than trying to buy two 3 year subscriptions for Sirius Radio. It's a sleaze operation. So for now, we are in limbo. Love the radio, loathe the company.
