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The 1-866 number in useless, sends you right to there calling center in India and no one there has any power to help. In my case the wrong esn number was attached to the account and the day after I bought the service I called to see why I was not receiving the service. They tried to charge my $15 bucks to transfer which is ridiculous because I didn't even own the radio that they were going to charge to switch from. Eventually I found this 888 number and everything was much easier. Even though they didn't Waive the $15 fee they gave me a credit of $15 bucks so it all worked out.


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