Sephora customer service news

Find the latest Sephora news related to customer service below. We do our best to screen the news provided here for relevance and accuracy, but the links to articles found here are from 3rd parties so occassionally less pertinent materials get published. Please feel free to contact us to report other relevant articles, or to let us know of any material that should be removed.

Sephora's PLAY! Smarts Boxes Teach Beauty Skills


Beauty fans love beauty samples — whether they are travel-size minis, single-use packettes, or deluxe samplers. No matter what size or type, they make it easy to 'try before you buy,' in the comfort of your home. Beauty fans also love monthly ...

EXCLUSIVE: Sephora and Memebox Collab for K-beauty Line, Kaja


Kaja, a new K-beauty makeup line, is launching at Sephora. The 47 stockkeeping-unit lineup is the result of a year's worth of collaboration between San Francisco-based K-beauty company Memebox and Sephora, which made a deal last September to work ...

Sephora Revamps Milan Flagship


MILAN — Sephora on Friday reopened the doors of its main flagship in central Corso Vittorio Emanuele II here. Covering 12,917 square feet over three floors, the location, which remained closed over the summer for renovation works, presents a revamped ...

5 Things to Look for at Sephora This Fall


This fall at Sephora, there's a lot more going on than the usual cadence of new lipsticks, highlighters and moisturizers. The retailer is undergoing a search for a new Americas chief executive officer following the departure of former head Calvin ...

Aquis Expands Partnership with Sephora Internationally


Aquis, the San-Francisco-based company that makes hair towels, is expanding its partnership with Sephora. The company entered 210 international Sephora stores in January 2018 and is now expanding into 900 stores across Europe, in 14 European Union ...

Editor's Picks: What We're Buying at Sephora's Epic Beauty Insider Appreciation Sale


Big news, Beauty Insiders! Sephora is holding an Appreciation Event for everyone signed up for their revamped rewards program — and the deals are better than ever! VIB Rouge members get 20 percent off beginning Aug. 24, VIB members get 15 percent off ...

Sephora ends shipping from US site to UK as traffic there lags


@sephorafrance have a completely different points system to the USA & Canada so it's not transferable. This is such a shame that an iconic beauty company would want to shut out UK beauty fans . Of late we've seen so many amazing American brands ...

Clean Salon Brand O&M Extends Into Sephora


Consumer demand for clean beauty products has caught up with the pillars of Australia's O&M hair care. By Faye Brookman on July 27, 2018. The U.S. market has caught up to demand for natural and clean hair-care formulas. That's creating a buzz for an ...

The Hunt for Sephora's Next CEO Highlights Beauty's Radical Evolution


The departure of former president and chief executive officer of Sephora North America Calvin McDonald leaves Sephora with a big hole to fill. McDonald, who has led Sephora through beauty's digital revolution, is leaving the business after five years ...

Beauty Bioscience Expanding to Sephora, Adds Rose Quartz Roller


Beauty Bioscience is headed to Sephora. The maker of GloPro — the cult at-home microneedling tool — is entering the retailer in September, launching first online and rolling out to stores for holiday. Sephora will carry the GloPro device and Beauty ...

What Retailers Can Learn From Sephora's Omni-Channel Experience


On the surface, the purpose of your mobile app seems simple: drive revenue through in-app purchases. But what about all of those in-store purchases that were heavily influenced by mobile? Keep in mind that your mobile app is a piece of your overall ...

Christophe Robin to Debut Natural Hair Color at Sephora


Parisian hair colorist Christophe Robin is adding the first hair color product to his self-named line, which launched in 1999. Robin is introducing Temporary Color Gel, a root touch-up product designed to cover the first signs of gray hair. The formula ...

Deciem Update: Confirmed Out at Sephora, Manufacturing and Retail Developments


Deciem is officially out at Sephora, WWD has learned. “The Ordinary is no longer available at Sephora,” a Sephora spokeswoman confirmed in an e-mailed statement to WWD. “While it is disappointing that Deciem has decided to change direction, we remain ...

Cult Wellness Brand Moon Juice Introduces Skin Care to Sephora


Moon Juice is getting into beauty in its biggest way to date with the launch of its skin-care line, Beauty Shroom. The Los Angeles-based brand's first topical skin-care product — the Plumping Jelly Serum, $58 — is rolling out to all Sephora doors and ...

Sephora Reveals 'Beauty Wonderland'


Beauty retail will take on a new face on October 20-21, 2018, when Sephora will commemorate its 20-years in the U.S. with the launch of SEPHORiA, which it calls “a first-of-its-kind, highly-immersive two-day beauty event fusing high-touch physical and ...

Pinrose Unveils Makeup Collaboration With Sephora Collection


Pinrose is bringing its scents over to the color cosmetics category.The fragrance company, which launched as a direct-to-consumer brand and is now carried at all Sephora doors, is teaming with Sephora Collection for a limited-edition, scented makeup ...

Sephora's Consumer-Centric Approach


In a fast-changing beauty landscape, Sephora has led the innovation charge, with new brands, categories, ways of selling and manners of communicating with beauty consumers, exemplifying the theme of the 2018 WWD CEO Summit, “Beauty Unlimited, the ...

Sephora Is Launching Makeup Classes for the Transgender Community


As LGBTQ pride month approaches, Sephora has announced a new initiative that aims to create a safe space for its transgender customers. Launching in June, "Bold Beauty for the Transgender Community" is a complimentary 90-minute class for people ...

Charlotte Tilbury Heads to Germany Via Sephora


GOING TO GERMANY: British beauty brand Charlotte Tilbury is making moves into Germany through Sephora, the company said Friday. Tilbury called the partnership with Sephora in Germany “the next momentous step for her brand.” “I see it as a meeting of ...

Sephora Expands Transparency With Clean at Sephora Campaign


Sephora is preparing to up its clean beauty game. The retailer, which is turning 20 this year, is expanding the category with Clean at Sephora, an initiative aimed at increased transparency with customers about the ingredients present in their favorite ...

Sephora, Nike test out Facebook's AR Messenger feature


... arrive about two years after Facebook used its F8 event to hype the opening of Messenger to businesses for the development of chatbots, a move which has driven many retailers and brands to embrace the platform for marketing and Customer Service.

Sephora Adds First Spa-Grade Facial to In-Store Services


Sephora says it approaches its in-store services and digital tools as the hallmarks of creating a memorable and personalized shopping experience. Dedicated to bringing its clients the newest technology and innovation in beauty, the retailer will now ...

Rejoice! Sephora Just Launched PERK Hydrating Facials at 100 US Stores


As if we needed another reason to love Sephora, the beauty retail giant is now transforming into a mini spa! This month, 100 stores around the U.S. will begin offering 30-minute facials to clean out pores and hydrate skin. And the best part is that the ...

Angel Merino on Stepping Out From Behind the Beauty Counter and Into Sephora


Selling is inherent for Angel Merino, also known to fans as MacDaddyy. The makeup artist and Artist Couture chief executive officer has come a long way from his days working at the MAC Cosmetics counter at MainPlace Mall, now finding himself sitting ...

15 Things You Can't Miss at Sephora's Beauty Insider Sale


A sale is the best time to try new products, and Sephora's annual Beauty Insider extravaganza opens to all Beauty Insider members starting Friday, April 20 through Monday, April 23. If you're an Insider member, you can get 10 percent off with the code ...

Editors' Picks! What We're Buying From Sephora's VIB Sale


It's the most wonderful time of year: Sephora's annual VIB sale for Beauty Insiders. Most loyal Sephora customers know that the store rarely ever offers site-wide coupons or discounts, so when the VIB sale rolls around in the spring, beauty junkies ...

Girlboss Unveils #LipStories Podcast With Sephora Collection


Girlboss is teaming with Sephora Collection for its new #LipStories podcast.Hosted by Sophia Amoruso, founder of Girlboss Media and former chief executive officer of Nasty Gal, the six-part podcast takes a deep dive into the lives of female creators ...

Doing This Can Get You Banned From Making Returns at Sephora


Bad news for those who love and adore Sephora's return policy: It's officially possible to get banned from making returns in-store. While Sephora is notorious for its lenient return policy, plenty of people have taken advantage of its generous rules ...

Sephora Selects Salesforce


... skin type, makeup and cosmetic preferences, and geographic regions, using Commerce Cloud. Sephora will also be able to provide shoppers with more personalized and connected Customer Service experiences across every channel and touchpoint with ...

Sephora Selects Salesforce to Power Digital Shopping Experiences in Europe


And with Service Cloud, Sephora will be able to provide shoppers with more personalized and connected Customer Service experiences across every channel and touchpoint. Also Read: Salesforce Einstein Analytics Unveils Conversational Queries to Simplify ...

Sephora Announces Members for Third Annual Accelerate Cohort


In its third year, Sephora has selected 13 female entrepreneurs from around the world for its Accelerate Cohort, its largest initiative to date.The Sephora Accelerate Cohort is a program that gives female entrepreneurs guidance and workshops to develop ...

Amika Enters Sephora Stores


Six years after launching on the retailer's web site, Amika is now going into Sephora's bricks-and-mortar stores.Starting Feb. 23, the Brooklyn-based hair-care brand is entering 75 Sephora doors in the U.S. and Canada with 11 stock-keeping units ...

Sephora Names New Chief for Europe and Middle East


PARIS — Guillaume Motte has been named the new president of Sephora Europe and Middle East, effective March 5. Motte, who currently serves as chief executive officer of men's ready-to-wear brand Celio, succeeds Stephan Borchert in the post. Borchert ...

Shop Sephora's 6 Bestselling Beauty Products of 2017


If you were one of the lucky ones to score a Sephora gift card from Santa, but have no idea which of the thousands of products to splurge on, the beauty retail giant just made your life a little bit easier. Sephora recently revealed a selection of the ...

These Beauty Steals Are 50 Percent Off at Sephora Right Now - and You Can Get Them By Christmas


Gingerbread cookies, the smell of pine, and Mariah Carey on loop are among some of the many highlights of the holiday season. And on top of all that, of course, there are sales. Lots and lots of sales. But for beauty lovers, this time of year provides ...

How Sephora Enriched Its Physical Retail With Digital Tools


French cosmetics retailer Sephora placed its bets blending the traditional brick-and-mortar store experience with modern technology—and they seem to have paid off. Sephora is keeping the customer involved in the physical store with technology like its ...

Sephora Mastered In-Store Sales By Investing in Data and Cutting-Edge Technology


San Francisco is home to some of the world's biggest tech names—Twitter, Salesforce and Uber to name a few—but it's also headquarters for Sephora, a location that has seemingly served the brand well in adopting technology, ecommerce and digital ...

Deciem to Unveil The Ordinary With Sephora in US, Canada


In a multipronged approach, Deciem is opening several stand-alone stores in the U.S. in the next few months and launching its most famous brand — The Ordinary — in Sephora. The moves are the company's first major push into the U.S. market. So far ...

Black Friday 2017, sconti Amazon, Zalando, Sephora, Ryanair, Ikea


Mancano soltanto quattro giorni al Black Friday, ma da tempo fioccano codici sconto e promozioni. Dall'inizio di questa settimana sino a fine mese molti siti di e-commerce, ma anche alcuni negozi fisici come MediaWorld, aderiscono all'iniziativa che ...

These Are the 10 Best Black Friday Deals at Sephora


Sephora is joining the Black Friday frenzy by offering several beauty and skincare deals for $15 or under. Restock on makeup essentials or try out a new lipstick on Nov. 24 with Sephora's Black Friday deals, which include discounted perfume, eye makeup ...

Kid allegedly destroys $1300 worth of Sephora makeup


(Meredith) – The internet is not happy. Why? Because a little kid allegedly destroyed $1,300 worth of makeup. According to the New York Post, Brittany Nelson -- a Sephora shopper, found the wrecked display when she arrived at the store. Nelson said she ...

I Tried the Cheapest Eye Shadow at Sephora—and the Results Blew My Mind


The new ColourPop Super Shock Shadows are everything you need in an eye shadow at an incredible price. Bella Gerard. November 16, 2017. As a lover of all things beauty, I'm well aware that my hobby can be a bit expensive—and at times, downright ...

Black Friday 2017 Sephora: sconti, offerte e promozioni


Anche un colosso mondiale della vendita di cosmetici e non solo, come Sephora, si appresta a partecipare al Black Friday. LEGGI ANCHE ---> Black Friday 2017 Italia, codici sconto e offerte boom da Amazon a Euronics e Expedia Sul sito ufficiale in ...

Ulta Beauty Is Giving Sephora A Run For Its Money With The Opening Of A New Store


The retailer's first Manhattan location is among 100 plus locations to be opened this year, the company told BuzzFeed News. It plans to open another 100 stores in 2018. Posted on November 10, 2017, at 10:51 a.m.. Leticia Miranda. BuzzFeed News Reporter ...

California woman sues Sephora, says she contracted herpes from lipstick sample


A California woman says she contracted herpes from a lipstick sample at Sephora and is warning makeup fanatics about the danger of test tube cosmetics. She's also suing the makeup giant. Elena Davoyan says she tested a "common use" sampler at a Los ...

Sephora's Holiday Campaign Is Its Most Diverse Yet


Your favorite place to stock up on new beauty products has unveiled its holiday campaign—and it's one to applaud. Following in the footsteps of brands like Wet 'n' Wild and CoverGirl, Sephora is recognizing that there isn't a homogenous definition of ...

Sephora lipstick sample gave her herpes, California woman claims


PHOENIX — A California woman says she contracted herpes from a lipstick sample at Sephora and is warning makeup fanatics about the danger of test tube cosmetics. She's also suing the makeup giant. Elena Davoyan says she tested a "common use" ...

Sephora Casts Its Own Employees For Its Diverse Holiday Campaign


Sick of seeing stick-thin, fair-skinned women in every make-up ad? So was cosmetic retailer Sephora, so it switched things up by using its own store employees as models in its latest holiday campaign, launching on November 2. “Reach Out and Gift” is ...

ColourPop Cosmetics Products Are Now Available at Sephora for as Little as $5


Just in case you needed nanother reason to spend your whole paycheck at Sephora, we have exciting news. Cult-favorite bargain beauty brand, ColourPop, just entered the retailer's doors and website for the first time — and you can start shopping right ...

Oh Yeah! Target Is Getting a Sephora-esque Makeover


There's nothing more hypnotizing than Target's beauty aisles. A quick trip to grab some household essentials can easily turn into an unplanned excursion throughout the hypnotizing cosmetic-filled shelves. But imagine if the rows upon rows of beauty ...

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