Sephora customer service

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Customer Service

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Phone: 877-737-4672

  • How to reach a live person:
    • Just press 0 when the recording begins and you will be transferred to a Sephora customer service representative
  • Hours of Operation:
    • Mon-Fri: 6am-9pm PST
      Sat-Sun: 8am-5pm
  • Email:
    • This information has not been added.
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  • Customer service link:
  • Main Company URL:
  • Description:
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User Reviews

03
Aug

Posted by I ain't chirpin'


on 8/3/23 at 11:16AM

It's obvious nobody cares about customers at Sephora. Every time I go, I'm reminded why I don't want to go any longer. I was excited to try their azelaic acid based on a great article I read on https://www.fabhandbook.com/what-is-azelaic-acid/ but I couldn't get answers to simple questions from anyone there.

17
Apr

Posted by Anonymous


on 4/17/23 at 10:54AM

Every time I call the customer service hotline I get forwarded over to medical alert it's a scam they don't want to give you a customer service. I have a gift card that I paid for and a Market Basket store and it won't work so pretty much I just lost the money I paid for the gift card and I will never buy another gift card from Sephora again rip off.

30
Sep

Posted by Juana619


on 9/30/19 at 1:51PM

Lack of customer service. This is not the first time to come to sephora plaza bonita and y the girls working there just ignore me all the time they don't even bother to ask if I need anything really disappointed

30
Sep

Posted by Aurora


on 9/30/16 at 11:47PM

I was in your Fresno store with my granddaughter last Saturday September 24th. She was insecure about choosing foundation and bronzing powder. Jack asked us if he could help and he was so wonderful. He chose a perfect foundation, bronzing powder, mascara and lip gloss for Alli.
Jack made it fun and he was so knowledgeable. There was no pressure from him just thoughtful, patient help.
We said our thank yous but will you, please, acknowledge him for us.
He, truly, made this shopping experience a pleasure.
Lonie Dell

Customer Service Ratings

Based on 71 votes.

2.8

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Hours of Operation

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Sephora customer service news
5 Things to Look for at Sephora This Fall

This fall at Sephora, there's a lot more going on than the usual cadence of new lipsticks, highlighters and moisturizers. The retailer is undergoing a search for a new Americas chief executive officer following the departure of former head Calvin ...

Editor's Picks: What We're Buying at Sephora's Epic Beauty Insider Appreciation Sale

Big news, Beauty Insiders! Sephora is holding an Appreciation Event for everyone signed up for their revamped rewards program — and the deals are better than ever! VIB Rouge members get 20 percent off beginning Aug. 24, VIB members get 15 percent off ...

Sephora Revamps Milan Flagship

MILAN — Sephora on Friday reopened the doors of its main flagship in central Corso Vittorio Emanuele II here. Covering 12,917 square feet over three floors, the location, which remained closed over the summer for renovation works, presents a revamped ...

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