SafeLink Wireless customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from SafeLink Wireless.

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Viewing SafeLink Wireless customer service reviews 26 - 50 out of 323
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15
Mar

Posted by Anonymous


on 3/15/17 at 8:14AM

I have been trying to contact SafeLink because my phone has been suspended for non use, though I thought I had made a call and was having problems sending calls through. I did not receive an activation card in my package with the delivery of the Alcatel smart phone. It did allow me to search the web briefly and now is just unusable. The number I received after this incident is 555-521-8135 with a sim number of 07781132011 I think as I cannot get the back off to check the Sim card. I tried you tech support number and is disconnected. This phone is great as it has a GPS, but I cannot find anyone to unsuspend THIS PHONE. I am not even sure if this is phone number for this telephone.

07
Feb

Posted by Anonymous


on 2/7/17 at 11:34AM

Ihave not recived my monthly minues

06
Feb

Posted by Anonymous


on 2/6/17 at 5:46PM

My Safelink phone shows minutes but it won't let me make or receive calls or text. It says no service. Could it be the area I'm in?

06
Feb

Posted by Anonymous


on 2/6/17 at 10:53AM

My safelink wireless phone was cut off this morning for no reason and no warning why?

01
Feb

Posted by Aprilgwen1972


on 2/1/17 at 5:01AM

I never got my monthly minutes I need this phone for work please. Cellphone number is michael Dailey E

01
Feb

Posted by Aprilgwen1972


on 2/1/17 at 4:57AM

I never got my monthly minutes I need this phone for work please.

31
Jan

Posted by Ashley86


on 1/31/17 at 5:58AM

Hi I did not receive my minutes and I really need them for emergency for tomorro morning. My number My name is Caress Boyd.

01
Dec

Posted by Pratt


on 12/1/16 at 1:36PM

I lost my phone i want to report it lost and get new phone and a possible upgraded version

30
Nov

Posted by Anonymous


on 11/30/16 at 10:43AM

I can't reach a live Customer service representative to report my phone lost or stolen

19
Nov

Posted by Jerry


on 11/19/16 at 11:27AM

All the comments reflect the just awful...awful...awful service or should say no customer service. When you do finally connect with a live person, they lack the knowledge to help with even basic questions.

30
Oct

Posted by Shirley


on 10/30/16 at 12:39AM

I'm trying to fill out application and it won't let me

04
Oct

Posted by Sherry


on 10/4/16 at 12:28PM

Hello,my name is sherry Mosley my safelink it was cancelled due to my daughter who is 25 and has her on foodstamps and does her on thing had gotten one from what i gather that is whats wrong i really need a phone being here with my 16 and no transportation i have lived here for 13 years and safelink in nice to have with my health

03
Oct

Posted by Anonymous


on 10/3/16 at 1:49PM

Your cellphone service sucks. Ive been having trouble getting my minutes so please take me offyour whatever plan you have me on.cant seem to talj to alive person.YOUR SERVICE SUCKS PLEASE TAKE ME OFF ASAP

03
Oct

Posted by TimBo266


on 10/3/16 at 11:15AM

They will erase purchased minutes and not make amends. I transferred my safelink account over to my new smart phone. I had to buy time and one gig of data to enable the new phone to verify it would work properly. I lost all that (~$30) when I utilized their new bring your own phone program. Even after that the minutes transferred was short 62 minutes. Tech never fixed that. Now I find that the My Account app by tracphone does not work with safelink. Strange because they are the same company. I now have no idea how many minutes I have left for the month. There is no way to display that info on my phone. I was told to just check in with them when I needed to know. I will not ever recommend safelink or tracphone to anyone.

14
Sep

Posted by Anonymous


on 9/14/16 at 11:33AM

Hi my name is jesmi I was called so many time dring to let u know that my phone was stolen ..again my name is jesmi ANUKIN

11
Sep

Posted by Derek


on 9/11/16 at 3:56PM

My phone stop working and after 2 weeks so far with no phone today the screen went black on it. Can y'all please send me and my wife replacement phones. She has already talk to someone with y'all bout hers getting stoled her name is Carrie Polk and I am Derek Polk.

31
Aug

Posted by Anonymous


on 8/31/16 at 1:17PM

Safelink Your Customer Svc Department Is Terrible. Your Wait Time Is A Disgrace Your Contract States That My Minutes Should Roll Over, But Everymonth You Safelink, Take Them!!!!! Well Not This Month The Month Of September I Made A Decision To Hold On To Minutes Because Schools Starting I Call Ur Customer Svc Dept And The Rood, Nasty Employee Tried To Get Funkie All I Know Is That 221 Minutes B Etter Roll Onto My September Allotment

26
Aug

Posted by Richard


on 8/26/16 at 9:24AM

I have never received such poor customer service ever. My phone will not make or receive calls. After several calls to customer service and wasting hours on the phone still no service. I need to be contacted by someone that can fix the issue.

22
Aug

Posted by Anonymous


on 8/22/16 at 9:13AM

I'm trying to call customer service to ask for my account number...and none of the numbers I called gave me an answer or transfer me to speak to a real live person...waiting and calling all the numbers wasted my minutes...

09
Aug

Posted by Anonymous


on 8/9/16 at 3:59PM

Im an older person and need for information to get my minutes. my phone was dead because lost charger. have charger now but information is given to fast for me to understand.

19
Jul

Posted by Anonymous


on 7/19/16 at 8:58AM

I received a phone late last Friday night. The 1st instruction was to re-charge the battery for at least 5 hours. I did that, it was for more than 5 hours that it was plugged in. I called

. Was of the assumption that it was ready to go. Have no service, tho it also says how many minutes and days I have left. Had entered lots of contacts, but if the phone is no good, will just erase those. Have already begun to do that.

13
Jul

Posted by Laura Mock


on 7/13/16 at 8:40AM

my phone keeps saying emergency calls only. i have no other phone to call on Laura Mock

05
Jul

Posted by Anonymous


on 7/5/16 at 11:32AM

Have it got my phone yet would like to no when will I receive my phone my name is Lynette Vann ID number

02
Jul

Posted by Dannie


on 7/2/16 at 8:45PM

My lock is broken on my mailbox and someone stole my phone before I got to use it. I reported it stolen and a new one is being sent out. Today I received an email stating my service has been terminated because I failed to make a call. How am I supposed to make a call if I never saw the phone. They should have everything conected where they can see I'm waiting for my replacement! I know it's coming because I tracked it. It'll be here in 3 days. I can't get a live person since reporting it stolen so I sure would like to know how I'm going to see about turning it on!

01
Jul

Posted by Anonymous


on 7/1/16 at 11:57AM

In Over 40 Years Of Working With Computer -- Your Computer Is, Categorically, The Worse. Every Time I Try To Get Someone To Speak To I End Up In A Loop Or I Am Disconnected. I Have Spoken To Your Organization On Three Occasions And Have Been Told Everything Is Alright. After Having Your Service For Several Years All I Was Trying To Do Was Reverify My Account -- Which I Was Told Had Already Been Told Had Been Accomplished. My Home Phone Number I Did Not Receive My 350 Minutes This Month. A Cell Phone Is Critical To My Family Since My Wife Is Disabled. Please Call A.s.a.p.

Viewing SafeLink Wireless customer service reviews 26 - 50 out of 323
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