CenturyLink, Qwest come to terms with telecom labor unions
The two telcos and the unions said they will jointly work together on various issues, including employment levels, call center stability, ...
Qwest customer service news
Find the latest Qwest news related to customer service below. We do our best to screen the news provided here for relevance and accuracy, but the links to articles found here are from 3rd parties so occassionally less pertinent materials get published. Please feel free to contact us to report other relevant articles, or to let us know of any material that should be removed.
25
Oct
16
Sep
Qwest Completes Secure, High-Speed Network for Cherry Creek School District
We are equally proud that our Customer Service, response times, and overall project management are very important reasons why Cherry Creek School District ...
15
Sep
Business Customers Rank Qwest Tops for Customer Service and Value
Nemertes' report shows Qwest outperformed the market leader largely because of its superior customer-service ratings. According to the report, "they're not ...
15
Sep
Qwest Earns Spot in ATLANTIC-ACM Metro Wholesale Report Card
Qwest Wholesale has been named best-in-class not only in the ILEC category for Customer Service, provisioning, network, performance and billing but also ...
14
Sep
OP-ED: Customer Service: From Qwest to Qworst
His latest book, “Communicating In A Crisis,” has a chapter devoted to Customer Service. Many of his commentaries are posted on his website at ...
13
Sep
Qwest Wholesale Takes Carrier Excellence Awards from ATLANTIC-ACM
Qwest Wholesale won best-in-class in the ILEC category for Customer Service, provisioning, network, performance and billing. ...
26
Aug
Qwest Helps SMEs Avoid Cloud Disaster
Geminaire's RaaS solution will be hosted in a Qwest CyberCenter and supported by Qwest Customer Service reps, with assistance from Geminare experts. ...
24
Aug
Stockholders approve CenturyLink, Qwest merger
CenturyLink Board of Directors Chairman Bill Owens said the company is addressing the issues, which have been related in part to Customer Service ...
19
Aug
Qwest Messes Up, Demands I Pay For It
So I called Customer Service and got to "Marcus" in the Salt Lake City office. I explain the situation very politely explaining the situation and the ...
04
Aug
CenturyLink, Qwest Post 2Q Profit Despite Weak DSL
Qwest said it has stepped up its promotional pricing, improved its Customer Service and bundled additional security features. CenturyLink said it will be ...
13
Jul
Qwest to provide nationwide IP services to MiCTA
... Qwest becomes an approved national provider of VoIP and specialty services such as managed hosting, conferencing, call center solutions in addition to ...
12
Jul
MiCTA Selects Qwest Communications as Endorsed National Vendor for ...
... over IP (VoIP) services and specialty services such as managed hosting, conferencing and call center solutions, as well as direct equipment purchases. ...
09
Jul
Qwest Adds Cloud-Based Enhancements to Qwest iQ On Demand IVR
Leveraging the SaaS (News - Alert) model, the service also enables customer's IVRs to integrate with other applications, such as sales and Customer Service, ...
08
Jul
Former Qwest CEO Appeals Prison Sentence Ruling
... recently announced it has added Qwest iQ On Demand Interactive Voice Response service to its Qwest iQ Contact Center, call center suite of services. ...
29
Jun
Qwest Intros a Portal-based Application Development Tool
... (News - Alert) Communications has announced it has added Qwest iQ On Demand IVR service to its Qwest iQ Contact Center, call center suite of services. ...
29
Jun
Qwest adds cloud enhancements to its call center applications
Join us for a lively and thought-pr Qwest's On Demand IVR (Interactive Voice Response) service for its iQ Contact Center call center service suite addresses ...
28
Jun
Qwest Fires up Call Center Portfolio with Cloud-Based Enhancements
Leveraging the SaaS model, the service also enables customer's IVRs to integrate with other applications, such as sales and Customer Service, and enterprise ...
28
Jun
Qwest Cloud Fortifies Call Centers
It also enables integration with other applications, such as sales and Customer Service. Qwest's iQ portfolio handles more than 5 million calls per month ...
22
Jun
Four Qwest execs to stay after merger with CenturyLink
Four Qwest senior executives will remain in similar roles after the company merges with CenturyLink, according to a regulatory filing. The combined company's senior management team will feature eight CenturyLink executives, including chief executive ...
07
Jun
Qwest to be acquired by CenturyLink
Last summer Qwest added about 200 positions in a call center in Sioux City, IA, just across the border from South Dakota. The facility takes all Qwest calls ...
30
May
Qwest disconnect: Phone company promises online listings it doesn't provide
Qwest's call center representatives promise small-business customers that, if they sign up, their company will be listed in both the white and yellow phone ...
25
May
Los Lunas School District Selects Qwest to Network Communications
Officials with Qwest said that the company's solution combines the benefits of VoIP, the security of a redundant high-speed broadband data network, ...
05
May
Qwest investigating cause of local Internet outage
A high-speed Internet network serving the Twin Cities metro area was down for nearly an hour this morning. Qwest Communications International, the state's largest phone provider, is investigating the cause of the outage, which occurred from about 10:40 ...
03
May
Qwest Network Services for Healthcare Providers
Overview: Demands for improved quality care and increased satisfaction require a sophisticated IT infrastructure, and Qwest is here to help. ...
28
Apr
CenturyLink/Qwest: A new service provider era?
... fear that many existing Qwest customers already are expressing is how Mr. Post's ability to maintain the same level of Customer Service and experience. ...
27
Apr
Qwest's acquirer plans to keep decisions local
"We are very focused on moving decision-making and accountability as close to the customers as we can. What may work in Denver may not work in Orlando or Minneapolis." Glen Post, CenturyTel chief executive (Jay Carrier). Related Stories. Aug 4 ...
26
Apr
Qwest Unveils Qwest @Ease
... to minimize crashes and maximize reliability and a new level of customer support online, on the phone and in person available with upgraded tier. ...
25
Apr
Merger with CenturyTel may be good news for Qwest customers
Another improvement customers may see is better Customer Service, she said. CenturyTel has better systems for tracking what services its customers use, ...
24
Apr
CenturyTel Inc., Qwest becoming CenturyLink
The call center in the South Gateway Center, operated Sprint and Embarq before CenturyTel, will belong to the same company running the central office in ...
24
Apr
More about Omaha's Qwest Center and Lincoln's quest to build an arena
Lincoln: 16,000 seats, with room to expand, 36 private suites, 240 loge seats and 1,000 to 1,500 club seats. Lincoln's plan does not include a convention center. Tenants: Creighton University men's basketball team and University of Nebraska at Omaha ...
24
Apr
CEO Roger Dixon sheds light on Qwest Center's impact
Qwest Center Omaha opened nearly seven years ago and has since hosted the USA Swimming Summer Olympic Trials, Berkshire Hathaway's annual shareholders' meeting and major concerts. But confusion abounds about how the Qwest Center has ...
23
Apr
Qwest merger means uncertainty for local jobs
In Sioux City, Qwest retains a regional call center where 250 people work. The company doesn't know yet, but if there's overlap with Century Link's call ...
22
Apr
CenturyTel to Acquire Qwest in All-Stock Deal (CTL, Q)
The stock has technical support in the $32 price area. If the shares can firm up, we see overhead resistance around the $40 price level. ...
22
Apr
Qwest's SD president says purchase could boost rural broadband
Phillips in a conference call with state PUC commissioners said he's not sure how the deal will affect a Qwest call center in Sioux Falls, but his guess is ...
22
Apr
Qwest's sale ends era, raises service questions
2002: State regulators in the Northwest and elsewhere fine Qwest for poor Customer Service. -- Qwest restates $531 million in improperly recognized revenue, ...
22
Apr
Qwest and CenturyTel Agree to Merge
... hope to focus on broadband and rural markets. It's not known yet what the merger would mean for jobs at the Qwest call center which opened in 2005.
22
Apr
The Strategy Behind the CenturyTel-Qwest Deal
CenturyTel is far from complete in its integration with Embarq (it is only 25 percent though its billing Customer Service conversion), but the chance to ...
22
Apr
Qwest Bought by CenturyLink
The waiting is over: Qwest Communications has been sold to CenturyLink, itself a 'merger' of Sprint (News - Alert)'s former 'Local Telecommunications Division' and CenturyTel. The sale settles a question Qwest personnel found understandably ...
22
Apr
Top 5 Things to Know About CenturyLink & Qwest
customer support Done Right Click Here. "You've reached 'Who's a Good Boy?' How can I direct your call?" Post a Comment · Animals with Phones Archive. Live Digital Audio. Sigma Systems' Guide to Transformation. A CSP's digital transformation involves ...
20
Apr
New Suite of Backup, Security and Support Services Puts Qwest Customers "@Ease"
A new level of customer support online, on the phone and in person available with upgraded tier. -- Qwest @Ease marks another step by Qwest to configure ...
20
Apr
New Suite of Backup, Security and Support Services Puts Qwest Customers “@Ease”
A new level of customer support online, on the phone and in person available with upgraded tier. Qwest @Ease marks another step by Qwest to configure ...
16
Apr
Socially Engaged: 'Talk To Qwest' Celebrates One Year Anniversary on Twitter
AP Photo/Elaine Thompson Realizing the importance of social media in enhancing the Customer Service experience, Qwest launched its Customer Service channel, ...
14
Apr
'Talk to Qwest' Marks One-Year Anniversary
Qwest Communications has announced the completion of the first year of successful running of its Customer Service ...
12
Apr
Talk To Qwest Celebrates One Year of Service
With the launch of its Customer Service channel, "Talk To Qwest," on the micro blogging site Twitter last year, Qwest joined the conversation and has been ...
18
Mar
Qwest Small-Business Customers Receive Cash Incentive for Referrals
... new customers who are referred to Qwest through the Qwest Business Referral Program will receive extensive customer support as they transition to Qwest. ...
15
Mar
FierceTelecom Leaders: Roland Thornton, EVP of Wholesale Markets, Qwest
... the occasion in 2004 when he was elevated from vice president of Customer Service operations to executive vice president of Wholesale Markets for Qwest. ...
17
Feb
"download speeds less than 1/7th of the 1.5MB Qwest DSL packages... sad"
Tech support guy said they regularly have calls about high latencies to WoW servers (regularly enough that he keeps an updated list of where each realm's ...
13
Feb
Qwest won't renew lease on downtown Denver headquarters building
Qwest building at the corner of 18th and California in downtown Denver. ( | CRAIG F. WALKER). The Qwest sign that shines prominently from the Denver skyline may be going out. The Denver-based telecommunications company has notified the landlord of ...
04
Dec
Qwest Plans to Close Pueblo, Colo. Call Center
AP Qwest Communications International Inc. says it plans to close its call center in Pueblo in March. Qwest spokeswoman Monica Martinez said Thursday that ...
04
Dec
Qwest Communications plans to close Pueblo, Colo. call center in March
(AP) — Qwest Communications International Inc. says it plans to close its call center in Pueblo in March. Qwest spokeswoman Monica Martinez said Thursday ...
